Customer Service Week is just one week of the year where we celebrate the efforts and dedication of our Customer Service Team, including our CSRs (Customer Service Representatives), who may handle up to 50 customer interactions per day.
These employees are at the heart of our operations, behind their phones or computers, caring for customers and resolving issues with patience and professionalism. Backed by years of training and deep knowledge, they are invaluable to our team. CSRs never hesitate to generously share their experience and pass on important information to our newer associates. This year alone, our representatives completed over 5,600 hours of training, building skills and confidence to go beyond customer expectations.
Meet two of our very own Customer Service Reps!
Jessica has been supporting customers for nearly 20 years. Not only has she assisted customers with standard questions about transferring services, assistance programs, billing and energy education, she also processes renewable energy applications. She said, “as a CSR, no two days are the same. The broad complexity of customer questions and requests we receive, keep the job exciting.” Her favorite moments with customers are those when she provides a thorough explanation, such as how our budget billing program works, and they completely comprehend it, disconnecting the call satisfied.
Maritza has been a stellar team member for 16 years. In fact, that’s one of her favorite parts of being a CSR, collaborating with fellow associates, learning from one another’s interactions and experiences. She is a true problem solver and passionate about serving customers. “I love jumping into complex issues, identifying the cause and resolving the problem.” Empathizing with customers and helping them, no matter what their inquiry or issue, is something she takes pride in daily.
We truly appreciate Jess and Maritza’s expertise and commitment to our customers. Happy Customer Service Week to all those working in the service industry!
So proud to be a part of an amazing team!!!
10 days ago I mailed copy of pa. Drivers license to you to transfer bill for 5384 Warrensville Rd Montoursville from Mary Raisch (deceased ) to Samuel Raisch. Bills sent to 233 Hughes St Williamsport. House will be for sale and has electric heat. Have not received a response.
Good afternoon Samuel, we are happy to assist. Please send us a dm or pm at http://www.pplelectric.com with your information so we can review the status on these accounts. Thanks.
how do I switch over to PPL
Good afternoon, Beatrice,
Thank you for reaching out. Please call PPC customer service at 1-800-342-5775 to discuss switching your supplier back to PPL. Thank you
1820 Homestead Ave Bethlehem PA 18018
We were mislead by a phone call stating they wanted to review our PPL supply of charges and credits for our electric bill and have our statement handy. Preceding telling us we would have a $200 credit check. Then had to answer questions which enrolled us in Pure Energy as our supplier. We enrolled in Direct Energy. They gave me a code and telephone number for Pure Energy.Realizing my mistake I called Pure Energy and told them I wished to nullify this transaction.They assured me it was. Now worried they have my account number.Should I be worried?
Hello Charles,
Thank you for reaching out. I have removed your account number from your post. At this time, we do not have any enrollment requests from Pure Energy. You are currently still with Direct Energy. Thank you.