Jun 26, 2025 | Customer Service
We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price.
We’d like to clear up a few misconceptions about your bill. For starters, each section reflects different aspects of how electricity gets delivered and used. And we only have direct control of about half of these charges.
Check it out:
Myth #1
PPL Electric doesn’t care when customer bills increase.
Fact
Customers are understandably concerned about higher bills, and we’re concerned too. While we can’t control market trends, we can empower you with the tools, resources and information needed to manage energy use and explore cost-saving opportunities. We are committed to operating efficiently and controlling the costs that we can while still ensuring reliable service for you.
Myth #2
PPL Electric controls every part of the electric bill.
Fact
We don’t have direct control over approximately 50% of a residential bill. This portion includes energy supply costs, regulated charges and taxes. If you don’t shop for a third-party electricity supplier, we purchase power for you and pass on the cost of generation supply without markup. We don’t profit from supply costs.
The other half of the bill is within our control, which includes the costs to maintain the poles, wires and equipment that deliver electricity to your home or business via the distribution grid. This portion is regulated by the Public Utility Commission (PUC) and varies according to how much electricity you use.
Myth #3
PPL Electric benefits from Price to Compare increases.
Fact
We do not profit from these increases. The energy supply costs included in the Price to Compare are passed through, without markup, to customers who do not shop for a third-party supplier. Our Price to Compare is fixed for six months and changes twice per year on June 1 and December 1.
When the Price to Compare increases, it is based on increases in the energy supply market which is outside of our control.
Myth #4
There is nothing I can do about my high bills.
Fact
We offer a wide range of tools and programs designed to help you manage energy costs and keep monthly bills as predictable and reasonable as possible.
- Making bills more predictable and affordable with budget billing, payment plans and due dates to fit your schedule.
- Saving energy used at home or work through no-cost and low-cost energy saving programs and products.
- Providing bill assistance or support programs if you need help paying your bill, regardless of your income.
- Shop for a competitive supplier: Compare offers from third-party suppliers. Visit the PUC’s papowerswitch.com.
Access these resources and more in one convenient place at pplelectric.com/SeasonalSavings.
Jun 23, 2025 | Safety and Security
Summer is here and bringing it’s first full week of extreme heat.
If you’re looking for a place to stay cool, check out the following cooling center locations available across our region:
Cumberland County
New Hope Ministries – Enola Center
110 Altoona Avenue, Enola, PA 17025
Phone: 717-996-9006
Monday through Friday, 9 a.m. – 4 p.m., Tuesday, 9 a.m. to 6 p.m.
New Hope Ministries – Mechanicsburg Center
5228 E. Trindle Road, Mechanicsburg, PA 17050
Phone: 717-766-7333
Monday through Friday, 9 a.m. – 4 p.m.
Tuesday evenings, 4 p.m. – 6 p.m. and 6:30 p.m. – 8:30 p.m.
Thursdays 6:30 p.m. – 8:30 p.m.
Saturdays, 10 a.m. to noon
New Hope Ministries – Red Land Center
539 Old York Road, New Cumberland, PA 17070
Phone: 717-915-6763
Monday through Friday 9 a.m. – 4 p.m.
New Hope Ministries – West Shore Center
701 Bosler Avenue, Lemoyne, PA 17043
Phone: 717-774-6255
Monday through Friday, 9 a.m. – 4 p.m.
Thursday evenings, 6:30 p.m. – 8:30 p.m.
Dauphin County
Dauphin County libraries will be available during their normal business hours for community members to escape the heat, along with these additional cooling center locations:
B’NAI B’RITH SENIOR CENTER
130 S. 3rd Street, Harrisburg, PA 17101
Phone: (717) 232-7516
Monday through Friday – 9:00 AM-4:00 PM
JEWISH COMMUNITY CENTER – Senior Adult Program (Kosher Meals)
2986 North 2nd Street, Harrisburg, PA 17110
Phone: (717) 236-9555, ext. 3115
Monday through Friday 8:30 AM-4:30 PM
HEINZ-MENAKER SENIOR CENTER
1824 N. 4th Street, Harrisburg, PA 17102
Phone: (717) 238-7860
Tuesday through Friday – 8:30 AM to 1:00 PM
FRIENDSHIP SENIOR CENTER
5000 Commons Drive, Harrisburg, PA 17112
Phone: (717) 657-1547
Monday through Friday – 9:00 AM. to 3:30 PM
LYKENS BALLROOM SENIOR CENTER
200 W. Main Street, Lykens, PA 17048
Phone: (717) 453-8350
Wednesday and Thursday– 8:00 AM to 12:00 PM
MILLERSBURG SENIOR CENTER
109 Edward Drive, Millersburg, PA 17061
Phone: (717) 692-2657
Monday through Friday – 8:00 AM to 3:00 PM
LEADER CENTER FOR ACTIVE LIFE
605 Cocoa Avenue, Hershey, PA 17033
Phone: (717) 533-2002
Monday through Friday – 12:00 PM to 3:30 PM
Lancaster County
Anchor Lancaster
Address: 308 E. King St., Lancaster.
Sunday through Friday -10:30 a.m.-4 p.m.
Lancaster County Food Hub
Address: 812 N. Queen St., Lancaster.
Monday and Tuesday – 1-4 p.m.
ECHOS
Address: 105 E. Washington St., Elizabethtown.
Monday through Wednesday – 9 a.m.-3 p.m.
The Factory Ministries
Address: 3293 Lincoln Highway East, Paradise.
Monday through Friday – 9 a.m.-4:30 p.m.
Columbia Dream Center
Address: 360 Locust St., Columbia.
Monday and Tuesday – 9 a.m.-3 p.m.
Solanco Neighborhood Ministries
Address: 14 S. Church St., Quarryville.
Monday through Wednesday – 11 a.m.-2 p.m.
Water stations with free water bottles also will be available at the following locations:
Water Street Mission
- Address: 210 S. Prince St., Lancaster.
Arch Street Center
- Address: 622 N. Queen St., Lancaster.
Crossroads Mennonite Church
- Address: 401 Church St., Lancaster.
York County
Crispus Attucks Association
605 S. Duke Street
York, PA 17401
Monday through Friday – 9 a.m. to 3 p.m.
Delta Area Senior Center, Inc.
5 Pendyrus St. Suite 1
Delta, PA 17314
Monday through Friday – 7 a.m. to 2 p.m.
Dillsburg Senior Center, Inc.
1 N. Second Street
Dillsburg, PA 17019
Monday through Friday – 8 a.m. to 3 p.m.
LifePath
367 W Market Street York, PA 17401
Sunday through Wednesday – 12:30 to 4 p.m.
Golden Connections Community Center, Inc.
20-C Gotham Place
Red Lion, PA 17356
Monday through Friday – 8:30 a.m. to 2:30 p.m.
Heritage Senior Center, Inc
3700-4 Davidsburg Road
Dover, PA 17315
Monday through Friday – 8 a.m. to 1:30 p.m.
White Rose Senior Center, Inc.
27 S. Broad Street (Broad Park Apartments) York, PA 17403
Monday through Friday – 8 a.m. to 4 p.m.
Yorktown Senior Center, Inc.
509 Pacific Avenue York, PA 17404
Monday through Friday – 7:30 a.m. to 2:30 p.m.
Feb 14, 2025 | Safety and Security
What occurred?
In June 2023, a third-party vendor notified PPL Electric Utilities that the vendor was impacted by a widespread breach of the MOVEit file transfer software that they and thousands of organizations use. Please know, the initial MOVEit software vulnerability was resolved by the vendor in 2023.
Importantly, data exposed did not include banking or credit card information, social security numbers or account passwords, as no such information is shared with this vendor. It did not extend beyond basic information such as name, address, phone number, email address and utility account number.
This issue is completely unrelated to PPL’s systems and critical infrastructure across all our service areas.
Why are you hearing about this now?
While no sensitive information was released, we are communicating with you as recent media reports may cause concern or confusion.
If you use an identity theft or dark web monitoring service, you may receive an alert that your data was exposed. Please be assured, no banking or credit card information, social security numbers or account passwords were exposed.
What can you do?
As always, we urge you to stay vigilant and always be on the lookout for scams. A few tips to keep in mind:
PPL will never:
- Demand immediate payment through phone, email, or in person.
- Request personal financial information, such as credit/debit card or checking account numbers.
- Require payment using prepaid cards, gift cards, cryptocurrency, or wire transfers via third-party payment apps.
- Threaten to shut off your service unless immediate payment is made.
If You Suspect a Scam:
- Stop and Think: Pause before making any payment or sharing personal information.
- Contact Authorities: Report the scam to your local police department or the Federal Trade Commission (FTC).
- Report to PPL Electric Utilities: Call 1-800-342-5775 to report the scam attempt.
For more scam prevention tips, visit our website.
Feb 3, 2025 | Customer Service
Do you ever have a random question about your electric bill, but don’t have the time or energy to call us and ask? You might be curious about something but never reach out because of the hustle and bustle of your daily schedule. So, you continue making your monthly payments but never truly understand the variation in your bill, or what we always refer to as “mutual assistance” during major storms.
Well, this month we are answering those questions.
Keep an eye on our social sites during February because we’ll be sharing our top 10 most frequently asked questions and answers. We’ll post them all here, so don’t worry if you miss them.
We hope this series helps provide a little insight and education on how we do business.
Our Top 10 FAQs
Question #1: How many days are in a billing cycle?
- Answer: An average billing cycle may range from 26 to 35 days depending on a variety of things, such as the number of business days within the month.
Question #2: Do I need a past due balance to apply for help with my bill?
- Answer: No. This is a common misconception. You don’t need to be past due to apply for help. We offer a variety of payment assistance options for customers regardless of income or balance. Learn more and apply at pplelectric.com/BillHelp.
Question #3: Can you be enrolled on the OnTrack program and still receive a LIHEAP grant?
- Answer: Yes! You can maximize your OnTrack benefits by applying for a LIHEAP grant. If the money we receive from LIHEAP is more than your monthly OnTrack payment, we’ll use the LIHEAP grant to cover your bill each month until the credit is exhausted.
Question #4: Is electricity the same price no matter what time of day you’re using it?
- Answer: If you’re on the PPL Electric default rate, then yes, you’ll pay the same price for electricity no matter when you use it. However, if you are specifically enrolled on our Time-of-Use (TOU) rate, you’ll pay different prices for usage during different times of day. To save money with this price structure, you may need to shift your usage to the off-peak hours and avoid usage during on-peak periods. If you shop for your electricity supply through a supplier, you may receive time-varying rates, depending on what your supplier offers. Learn more here.
Question #5: Can I enroll on Auto Pay if I have a payment arrangement?
- Answer: Good question. You are not eligible to enroll on AutoPay if you’re on a payment arrangement to pay off a past due balance. Once your bill is current, you can certainly enroll. Until then, you can make a one-time payment for free with a bank account on our website or use any of our other payment options at pplelectric.com/PayBill.
Question #6: How do I know if I am enrolled on AutoPay?
- Answer: If you’re viewing a paper bill or a digital version from your online profile, you’ll see “AutoPay” in the amount due box at the top of page 1 of your bill. On the Account Summary page of your online profile, you’ll also see “AutoPay” under the billing details section with the date your payment will be automatically withdrawn from your bank account.
Question #7: Why isn’t my bill due date the same date each month?
- Answer: Your actual due date may vary depending on the number of business days within the month or billing cycle. You may notice your bill is due a few days later in months where there are multiple holidays. It could also vary if you’re shopping with an electricity supplier.
Question #8: You talk about mutual assistance a lot during storms. What is that?
- Answer: We’re members of two mutual assistance groups who can provide hundreds of additional resources within 24 hours to help us restore power to our customers. These additional crews and resources help us get our customers’ lights on faster than if we were working alone. When other areas experience major storms or hurricanes, and our region is safe, we often respond to the call and send crews to help them, too.
Question #9: Can I add my account to two different online profiles?
- Answer: The short answer is no. However, the owner of any online profile can share access to an account with another user with a different email address. To do this, the owner would add their account to their online profile. Then, enter the email address of the other user to share the account with. That user will receive an email where they can sign into their own online profile and view the shared account.
Question #10: Why do I see electricity on my usage graph for days I wasn’t at home?
- Answer: Although you may be away or on vacation, things like appliances or electronics that are plugged in will still use electricity, so it’s unusual you would see zero usage for any given day unless your main breaker is shut off completely.
For any additional questions you might have, visit pplelectric.com and select the “More” option to see a variety of content, such as billing and payment options. And as always, we’re available to answer your questions via social media or over the phone at 1-800-342-5775.
Jan 29, 2025 | Bill Help
We understand each household across our territory is unique. That’s why we offer a range of options to help manage your bill and make it as affordable as possible, regardless of your income.
We have options for all customers, whether you own or rent your home and whether you have a past due balance or not. We also have assistance programs for income eligible customers. These options may include free grants to help pay your bill.
It’s easy to apply. Sign into your online account at pplelectric.com and click “Get help paying.” Answer a few questions about your household income and we’ll match you with a program that will benefit you most.
Check out all the options that may be available for your family.
Options for all customers:
Payment arrangements: Get help paying a past-due balance over time.
Budget billing: We’ll take the average of your last 12 months of electric use to make your monthly payments more predictable.
Due date extension: If you’re current with your bill but need a little extra time to pay, apply for an extension.
Due date changes: If your balance is paid in full, you can select a due date that fits your pay schedule or budget.
Options for income-eligible customers:
OnTrack: Get a fixed monthly payment based on your income. You may qualify for debt forgiveness, too.
Operation HELP: Grants for homeowners and renters to help pay your electric bill.
WRAP: Free energy-saving products and services to help reduce your electric use.
LIHEAP: Grants up to $2,000 to help pay your winter heating bills or prevent a shut-off.
To learn more about our programs and apply, visit pplelectric.com/BillHelp.
