Oct 6, 2025 | Customer Service
Customer Service Week is just one week of the year where we celebrate the efforts and dedication of our Customer Service Team, including our CSRs (Customer Service Representatives), who may handle up to 50 customer interactions per day.
These employees are at the heart of our operations, behind their phones or computers, caring for customers and resolving issues with patience and professionalism. Backed by years of training and deep knowledge, they are invaluable to our team. CSRs never hesitate to generously share their experience and pass on important information to our newer associates. This year alone, our representatives completed over 5,600 hours of training, building skills and confidence to go beyond customer expectations.
Meet two of our very own Customer Service Reps!
Jessica has been supporting customers for nearly 20 years. Not only has she assisted customers with standard questions about transferring services, assistance programs, billing and energy education, she also processes renewable energy applications. She said, “as a CSR, no two days are the same. The broad complexity of customer questions and requests we receive, keep the job exciting.” Her favorite moments with customers are those when she provides a thorough explanation, such as how our budget billing program works, and they completely comprehend it, disconnecting the call satisfied.
Maritza has been a stellar team member for 16 years. In fact, that’s one of her favorite parts of being a CSR, collaborating with fellow associates, learning from one another’s interactions and experiences. She is a true problem solver and passionate about serving customers. “I love jumping into complex issues, identifying the cause and resolving the problem.” Empathizing with customers and helping them, no matter what their inquiry or issue, is something she takes pride in daily.
We truly appreciate Jess and Maritza’s expertise and commitment to our customers. Happy Customer Service Week to all those working in the service industry!
Jul 14, 2025 | Customer Service
Caring for a family is a big job, so we understand you might be facing challenges and burdens far more complex than your electric bills. If you’re caring for an aging parent or loved one, we have simple tools and resources to help you manage their bill with ease, so you can focus on what’s most important.
Our Seasonal Savings Solutions is a one-stop shop for tools to help manage your bill, become more energy-efficient and get payment assistance when you need it. Check out these resources and find the right combination of options to help your relative stay comfortable this season.
- Manage their bill: From making payments more predictable with budget billing to signing up for PPL Alerts for bill and outage notifications, we can help you stay on top of your relative’s account with ease.
- Save energy: We have no-cost and low-cost tips to save energy at home, as well as rebates on energy efficient products.
- Get help paying: If your relative is struggling to pay, we have payment arrangements and assistance programs to help all customers, regardless of income. See which option fits their situation and apply online in minutes.
Another helpful tip when supporting an elderly family member is to get added to their PPL Electric account. This can be extremely useful if you have questions about their account or want to make payments. With access to their account information, you can also sign up for a web profile to manage their bill and make payments digitally at pplelectric.com.
- As an “other,” you can speak on their behalf but would not be able to process certain transactions, like a stop service request. You wouldn’t be financially responsible for the account balance either.
- An “additional ratepayer” has all the same authority as the account holder and can perform all transactions. You would be equally responsible for the account balance.
To request these designations, call our Customer Service team at 1-800-DIAL-PPL with the account holder on the line. They will need to give their verbal consent and authorization to add you to the account.
We hope these tools help provide some relief if you’re facing the challenges of caring for an elderly relative. We know it can be tough, but we’re here to support you.
Jun 26, 2025 | Customer Service
We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price.
We’d like to clear up a few misconceptions about your bill. For starters, each section reflects different aspects of how electricity gets delivered and used. And we only have direct control of about half of these charges.
Check it out:
Myth #1
PPL Electric doesn’t care when customer bills increase.
Fact
Customers are understandably concerned about higher bills, and we’re concerned too. While we can’t control market trends, we can empower you with the tools, resources and information needed to manage energy use and explore cost-saving opportunities. We are committed to operating efficiently and controlling the costs that we can while still ensuring reliable service for you.
Myth #2
PPL Electric controls every part of the electric bill.
Fact
We don’t have direct control over approximately 50% of a residential bill. This portion includes energy supply costs, regulated charges and taxes. If you don’t shop for a third-party electricity supplier, we purchase power for you and pass on the cost of generation supply without markup. We don’t profit from supply costs.
The other half of the bill is within our control, which includes the costs to maintain the poles, wires and equipment that deliver electricity to your home or business via the distribution and transmission grid. These charges are regulated and vary according to how much electricity you use.
Myth #3
PPL Electric benefits from Price to Compare increases.
Fact
We do not profit from these increases. The energy supply costs included in the Price to Compare are passed through, without markup, to customers who do not shop for a third-party supplier. Our Price to Compare is fixed for six months and changes twice per year on June 1 and December 1.
When the Price to Compare increases, it is based on increases in the energy supply market which is outside of our control.
Myth #4
There is nothing I can do about my high bills.
Fact
We offer a wide range of tools and programs designed to help you manage energy costs and keep monthly bills as predictable and reasonable as possible.
- Making bills more predictable and affordable with budget billing, payment plans and due dates to fit your schedule.
- Saving energy used at home or work through no-cost and low-cost energy saving programs and products.
- Providing bill assistance or support programs if you need help paying your bill, regardless of your income.
- Shop for a competitive supplier: Compare offers from third-party suppliers. Visit the PUC’s papowerswitch.com.
Access these resources and more in one convenient place at pplelectric.com/SeasonalSavings.
Jun 23, 2025 | Safety and Security
Summer is here and bringing it’s first full week of extreme heat.
If you’re looking for a place to stay cool, check out the following cooling center locations available across our region:
Cumberland County
New Hope Ministries – Enola Center
110 Altoona Avenue, Enola, PA 17025
Phone: 717-996-9006
Monday through Friday, 9 a.m. – 4 p.m., Tuesday, 9 a.m. to 6 p.m.
New Hope Ministries – Mechanicsburg Center
5228 E. Trindle Road, Mechanicsburg, PA 17050
Phone: 717-766-7333
Monday through Friday, 9 a.m. – 4 p.m.
Tuesday evenings, 4 p.m. – 6 p.m. and 6:30 p.m. – 8:30 p.m.
Thursdays 6:30 p.m. – 8:30 p.m.
Saturdays, 10 a.m. to noon
New Hope Ministries – Red Land Center
539 Old York Road, New Cumberland, PA 17070
Phone: 717-915-6763
Monday through Friday 9 a.m. – 4 p.m.
New Hope Ministries – West Shore Center
701 Bosler Avenue, Lemoyne, PA 17043
Phone: 717-774-6255
Monday through Friday, 9 a.m. – 4 p.m.
Thursday evenings, 6:30 p.m. – 8:30 p.m.
Dauphin County
Dauphin County libraries will be available during their normal business hours for community members to escape the heat, along with these additional cooling center locations:
B’NAI B’RITH SENIOR CENTER
130 S. 3rd Street, Harrisburg, PA 17101
Phone: (717) 232-7516
Monday through Friday – 9:00 AM-4:00 PM
JEWISH COMMUNITY CENTER – Senior Adult Program (Kosher Meals)
2986 North 2nd Street, Harrisburg, PA 17110
Phone: (717) 236-9555, ext. 3115
Monday through Friday 8:30 AM-4:30 PM
HEINZ-MENAKER SENIOR CENTER
1824 N. 4th Street, Harrisburg, PA 17102
Phone: (717) 238-7860
Tuesday through Friday – 8:30 AM to 1:00 PM
FRIENDSHIP SENIOR CENTER
5000 Commons Drive, Harrisburg, PA 17112
Phone: (717) 657-1547
Monday through Friday – 9:00 AM. to 3:30 PM
LYKENS BALLROOM SENIOR CENTER
200 W. Main Street, Lykens, PA 17048
Phone: (717) 453-8350
Wednesday and Thursday– 8:00 AM to 12:00 PM
MILLERSBURG SENIOR CENTER
109 Edward Drive, Millersburg, PA 17061
Phone: (717) 692-2657
Monday through Friday – 8:00 AM to 3:00 PM
LEADER CENTER FOR ACTIVE LIFE
605 Cocoa Avenue, Hershey, PA 17033
Phone: (717) 533-2002
Monday through Friday – 12:00 PM to 3:30 PM
Lancaster County
Anchor Lancaster
Address: 308 E. King St., Lancaster.
Sunday through Friday -10:30 a.m.-4 p.m.
Lancaster County Food Hub
Address: 812 N. Queen St., Lancaster.
Monday and Tuesday – 1-4 p.m.
ECHOS
Address: 105 E. Washington St., Elizabethtown.
Monday through Wednesday – 9 a.m.-3 p.m.
The Factory Ministries
Address: 3293 Lincoln Highway East, Paradise.
Monday through Friday – 9 a.m.-4:30 p.m.
Columbia Dream Center
Address: 360 Locust St., Columbia.
Monday and Tuesday – 9 a.m.-3 p.m.
Solanco Neighborhood Ministries
Address: 14 S. Church St., Quarryville.
Monday through Wednesday – 11 a.m.-2 p.m.
Water stations with free water bottles also will be available at the following locations:
Water Street Mission
- Address: 210 S. Prince St., Lancaster.
Arch Street Center
- Address: 622 N. Queen St., Lancaster.
Crossroads Mennonite Church
- Address: 401 Church St., Lancaster.
York County
Crispus Attucks Association
605 S. Duke Street
York, PA 17401
Monday through Friday – 9 a.m. to 3 p.m.
Delta Area Senior Center, Inc.
5 Pendyrus St. Suite 1
Delta, PA 17314
Monday through Friday – 7 a.m. to 2 p.m.
Dillsburg Senior Center, Inc.
1 N. Second Street
Dillsburg, PA 17019
Monday through Friday – 8 a.m. to 3 p.m.
LifePath
367 W Market Street York, PA 17401
Sunday through Wednesday – 12:30 to 4 p.m.
Golden Connections Community Center, Inc.
20-C Gotham Place
Red Lion, PA 17356
Monday through Friday – 8:30 a.m. to 2:30 p.m.
Heritage Senior Center, Inc
3700-4 Davidsburg Road
Dover, PA 17315
Monday through Friday – 8 a.m. to 1:30 p.m.
White Rose Senior Center, Inc.
27 S. Broad Street (Broad Park Apartments) York, PA 17403
Monday through Friday – 8 a.m. to 4 p.m.
Yorktown Senior Center, Inc.
509 Pacific Avenue York, PA 17404
Monday through Friday – 7:30 a.m. to 2:30 p.m.
Feb 14, 2025 | Safety and Security
What occurred?
In June 2023, a third-party vendor notified PPL Electric Utilities that the vendor was impacted by a widespread breach of the MOVEit file transfer software that they and thousands of organizations use. Please know, the initial MOVEit software vulnerability was resolved by the vendor in 2023.
Importantly, data exposed did not include banking or credit card information, social security numbers or account passwords, as no such information is shared with this vendor. It did not extend beyond basic information such as name, address, phone number, email address and utility account number.
This issue is completely unrelated to PPL’s systems and critical infrastructure across all our service areas.
Why are you hearing about this now?
While no sensitive information was released, we are communicating with you as recent media reports may cause concern or confusion.
If you use an identity theft or dark web monitoring service, you may receive an alert that your data was exposed. Please be assured, no banking or credit card information, social security numbers or account passwords were exposed.
What can you do?
As always, we urge you to stay vigilant and always be on the lookout for scams. A few tips to keep in mind:
PPL will never:
- Demand immediate payment through phone, email, or in person.
- Request personal financial information, such as credit/debit card or checking account numbers.
- Require payment using prepaid cards, gift cards, cryptocurrency, or wire transfers via third-party payment apps.
- Threaten to shut off your service unless immediate payment is made.
If You Suspect a Scam:
- Stop and Think: Pause before making any payment or sharing personal information.
- Contact Authorities: Report the scam to your local police department or the Federal Trade Commission (FTC).
- Report to PPL Electric Utilities: Call 1-800-342-5775 to report the scam attempt.
For more scam prevention tips, visit our website.
