Power outage? Text “outage” to “TXTPPL” (898775) or report it here.

Tuesday’s winter storm caused extensive damage across our territory, with heavy, wet snow bringing down tree branches and wires and resulting in power outages across our territory. We understand it’s especially difficult to be without electricity during a winter snowstorm.

We’ll continue to post updates on this page to keep you informed on our restoration efforts. You can also adjust your outage alert preferences at pplelectric.com/alerts. If you experience an outage, report it at pplelectric.com/outage or text “Outage” to TXTPPL. 

Update: February 15, 2024 (8 a.m.)

Our team worked through the night to continue restoring power to customers who were out as a result of Tuesday’s winter storm.  

At 8 a.m., we had 7,285 customers remaining without power, and restored a total of 154,815 since the start of the storm. We anticipate we’ll wrap up these restoration efforts by 11 p.m. today and restore power to all remaining customers. 

Warming Centers Available

If you’re without power there may be a warming center open in your area. Please call any of the locations below for more info and hours of operation. Stay safe and take advantage of these warming centers, if needed.

 

Dauphin County

Hillside Christian Fellowship

807 State Street, Millersburg PA 17061

717 692-0986

 

Grace United Methodist Church

982 Medical Road, Millersburg, PA 17061

717-692-2838

 

Hummelstown Fire Co.

249 East Main Street, Hummelstown, PA 17036

717-566-8574

 

Gratz Community Center

125 S Center Street, Gratz, PA 17048

Contact Borough employees for access

 

Schuylkill County

Tremont Fire Co.

21 Middlecreek Road, Tremont PA 17981

570-695-3915

 

Hegins Area Ambulance Building

352 Gap St. Valley View, PA 17983

570-682-3598

 

West Penn Fire Co.

21 Municipal Road, New Ringgold, PA 17960

570-386-8866

 

Orwin Fire Co.

323 Dietrich Avenue, Tower City, PA 17980

717-647-9383

 

Citizen’s Fire Co.

29 Washington Street, Middleport, PA 17953

570-277-0193

 

Community Fire Co.

2206 E Main St, Sacramento, PA 17968

570-682-3177

 

Update: February 14, 2024 (5 p.m.)

We’ll be working through the night to restore power to customers out as a result of Tuesday’s winter storm. We’re on track to restore the remaining customers by 11 p.m. Thursday evening. 

As of 4 p.m., we have approximately 20,000 customers still without power, and since the start of the storm, have restored more than 132,000 customers. 

Update: February 14, 2024 (1 p.m.)

We continue to work on restoring power to customers who lost power during Tuesday’s winter storm.  

As of 1 p.m., there were 25,345 customers remaining out of power, with 125,807 customers restored since the start of the storm. 

We’re maximizing resources and estimate the majority of customers, even those in the hardest hit areas, will be restored by 11 p.m. Thursday evening. 

Update: February 14, 2024 (8 a.m.)

Our team has worked through the night to continue restoring power to customers impacted by Tuesday’s winter storm.

At 8 a.m., there were approximately 30,379 customers without power. Since the start of the storm, we’ve restored power to 120,129 customers and our crews will work around-the-clock until all customers are restored.

Update: February 13, 2024 (8 p.m.)

Our team has worked through the day to restore power to 97,463 customers since the start of the storm. As of 8 p.m., there were approximately 52,639 customers out of power. 

Crews and assessors are still uncovering damage, including trees and wires down across the territory. We advise customers to always assume a downed or low-hanging wire is energized and stay away. Please remember to call us to report these issues at 1-800-342-5775. 

We’ll continue working through the night to repair damage and restore power. 

Update: February 13, 2024 (5 p.m.)

Our team has worked through the day to restore power to 90,460 customers since the start of the storm. As of 5 p.m., there were approximately 56,140 customers out of power.  

Crews will continue working overnight to repair damage and restore power. Because of the scope of repairs, full restoration could take through Thursday for some customers, although many customers will get power restored sooner, as crews work around the clock to repair damage.   

As crews are dispatched to specific jobs within each region, customers may receive updated ERTs.  

• Northeast: This region saw the least amount of damage, so all customers impacted should have individual ERTs with restoration times scattered throughout today. 
• Lehigh: 11 p.m. on Wednesday, February 14 
• Lancaster: 11 p.m. on Wednesday, February 14 
• Central/Susquehanna: 3 p.m. on Thursday, February 15 
• Harrisburg: 11 p.m. on Thursday, February 15 

Cold Weather Safety 

• As temperatures drop this evening, we want our customers to stay safe. This is going to be a multi-day restoration effort for some.  
• We encourage customers who have medical conditions requiring electricity to make arrangements to relocate, contact 911 or visit a local hospital in case of an emergency. 
• We prioritize restoring power to critical infrastructure, such as nursing homes, hospitals, schools and municipal utilities to ensure safety for the general public.  
• Safety is a core value for us. We urge customers to keep safety top of mind when staying warm. 

• • If you’re using a generator, please be sure to follow the manufacturer’s guidelines for operation and take heed of any warnings. This includes making sure you use the proper fuel for the generator and only add fuel when the generator is cool. Make sure to inspect the generator before each use to ensure it’s in good working order. Generators should never be used in an enclosed area or placed inside a home or business. Keep them away from windows and vents that could allow carbon monoxide to sneak inside. Even though you will be using the generator outside, make sure that your home has battery-operated carbon monoxide detectors that are in good, working condition. 

 Update: February 13, 2024 (noon) 

As of 11 a.m., there were approximately 92,365, out of our nearly 1.5 million customers out of power. Since the start of the storm, we’ve restored approximately 46,500 customers. 

Because of the significant damage, we’re expecting this to be a multi-day restoration effort. We’ve called in more than 100 additional resources to supplement our crews. This includes line workers, foresters, damage assessors, electricians and call center staff. 

We’re assessing damage and have assigned estimated restoration times for areas in our territory. Because of the scope of repairs, full restoration could take through Thursday for some customers, although many customers will get power restored sooner, as crews work around the clock to repair damage.   

As crews are dispatched to specific jobs within each region, customers may receive updated ERTs.  

• Northeast: This region saw the least amount of damage, so all customers impacted should have individual ERTs with restoration times scattered throughout today. 
• Lehigh: 11 p.m. on Wednesday, February 14 
• Lancaster: 11 p.m. on Wednesday, February 14 
• Central/Susquehanna: 3 p.m. on Thursday, February 15 
• Harrisburg: 11 p.m. on Thursday, February 15

We’ll continue working around-the-clock until all customers have power restored. Stay safe!