Jun 27, 2024 | Storms and Outages
Severe storms brought damaging winds and lightning across our entire 29-county service territory late Wednesday afternoon into the evening. We have seen significant damage from downed trees and limbs that caused nearly 1,300 individual damage locations. Since the storm began more than 145,000 customers experienced a power outage.
Our crews continue to work around the clock as safely and quickly as possible to restore all customers. As of 3 p.m. (6/28), we have restored power to more than 137,500 customers and about 7,600 of our 1.5 million customers remain without power.
We have hundreds of personnel responding to the storm, providing both field-based and back-office emergency response operations across our service territory. This includes lineworkers, foresters, damage assessors and call center staff. In preparation for the storm, we brought in more than 600 workers from outside our company to assist in restoration efforts. Due to the extent of the damage, we have obtained additional crews, increasing that number to nearly 1,000. Due to the extent of the damage, this has been a multi-day restoration effort.
We have assigned estimated restoration times (ERTs) for areas in our territory. Because of the scope of repairs, full restoration could extend through Saturday afternoon for some customers, although many customers will have their power restored sooner. As crews are dispatched to specific jobs within a region, customers may receive an updated ERT.
Safety is a core value for us. Remember, should you encounter a downed wire at any time, assume it’s energized and stay away. Report downed wires to PPL Electric or local emergency response agencies.
While we continue to our work, we encourage our customers to remain connected and stay safe with these tips:
Stay connected
- Report power outages online at pplelectric.com or text “Outage” to TXTPPL (898775).
- Sign up for alerts to stay connected and receive outage updates at pplelectric.com/alerts.
- Check the status of an outage and estimated restoration times online at pplelectric.com/outage.
- For information on storm safety, outage restoration priorities and more, visit pplelectric.com/outage
Stay safe:
- Remember, should you encounter a downed wire at any time, assume it’s energized and stay away. Report downed wires to PPL Electric or local emergency response agencies.
- Never operate a portable generator in an enclosed area, like a garage, where deadly carbon-monoxide fumes could accumulate.
- Always use flashlights instead of candles as they can start fires.
- Turn off appliances that were on when the power went off.
- Create alternate plans if you have a medical condition that relies on electricity or call 9-1-1 for assistance.
- Check on elderly family members, neighbors and others who may need assistance during an outage period.
- For your safety and ours, please keep a safe distance from our crews.
Ice and Water:
Customers who have been without power for 24 hours or more can purchase ice and water from any local vendor at their expense and send us receipts. Once received, we will credit those costs back to the customer’s account. Each customer can purchase a maximum of three 10-pound bags of ice and three gallons of water per day. Customers should mail their receipts and account number to:
PPL Electric Utilities
Attention: Ice and Water
827 Hausman Road
Allentown, Pennsylvania 18104
Apr 11, 2024 | Storms and Outages
An incoming storm is expected to bring heavy rain and winds across our service territory beginning Thursday evening. The storm has potential to bring 40+ mph winds and up to 1.5 inches of rainfall. The rain is expected to taper off on Friday, but high winds are forecast through Saturday evening.
Our storm response includes:
- Activating storm teams with additional personnel working in the field, control centers and customer service across our territory.
- 16-hour shifts staggered for around-the-clock coverage.
- Bringing in more than 600 lineworkers from outside our company to assist in restoration efforts should they be needed.
As we continue to monitor the forecast and prepare for the storm, we’re offering the following tips and reminders to help customers prepare and stay safe.
Stay Connected:
- Report power outages online at pplelectric.com or text “Outage” to TXTPPL (898775).
- Follow us on Facebook, X (Twitter) and Instagram for restoration updates.
- Check the status of an outage as well as estimated restoration times online at pplelectric.com/outage.
- Sign up for alerts to stay connected and receive outage updates at pplelectric.com/alerts.
Get Prepared:
- Make sure mobile devices are fully charged before a storm event.
- Have an emergency kit with food, water, medication and any pet supplies needed.
- People who have medical conditions requiring electricity should create a plan in case of an outage or emergency.
- Check on elderly family members, neighbors and others who may need assistance during an outage period.
Stay Safe:
- Should you encounter a downed wire at any time, assume it’s energized and stay away. Report downed wires to us or local emergency response agencies.
- If using a portable generator during a power outage, never operate the generator in an enclosed area, like a garage, where deadly carbon monoxide fumes could accumulate.
- Remember that candles can start fires. Always use flashlights instead.
- If you lose power, turn off any appliances that were on when the power went off.
- For your safety and ours, please keep a safe distance from our crews.
We will continue to update this page as more information becomes available.
Feb 13, 2024 | Storms and Outages
Power outage? Text “outage” to “TXTPPL” (898775) or report it here.
Tuesday’s winter storm caused extensive damage across our territory, with heavy, wet snow bringing down tree branches and wires and resulting in power outages across our territory. We understand it’s especially difficult to be without electricity during a winter snowstorm.
We’ll continue to post updates on this page to keep you informed on our restoration efforts. You can also adjust your outage alert preferences at pplelectric.com/alerts. If you experience an outage, report it at pplelectric.com/outage or text “Outage” to TXTPPL.
Update: February 15, 2024 (8 a.m.)
Our team worked through the night to continue restoring power to customers who were out as a result of Tuesday’s winter storm.
At 8 a.m., we had 7,285 customers remaining without power, and restored a total of 154,815 since the start of the storm. We anticipate we’ll wrap up these restoration efforts by 11 p.m. today and restore power to all remaining customers.
Warming Centers Available
If you’re without power there may be a warming center open in your area. Please call any of the locations below for more info and hours of operation. Stay safe and take advantage of these warming centers, if needed.
Dauphin County
Hillside Christian Fellowship
807 State Street, Millersburg PA 17061
717 692-0986
Grace United Methodist Church
982 Medical Road, Millersburg, PA 17061
717-692-2838
Hummelstown Fire Co.
249 East Main Street, Hummelstown, PA 17036
717-566-8574
Gratz Community Center
125 S Center Street, Gratz, PA 17048
Contact Borough employees for access
Schuylkill County
Tremont Fire Co.
21 Middlecreek Road, Tremont PA 17981
570-695-3915
Hegins Area Ambulance Building
352 Gap St. Valley View, PA 17983
570-682-3598
West Penn Fire Co.
21 Municipal Road, New Ringgold, PA 17960
570-386-8866
Orwin Fire Co.
323 Dietrich Avenue, Tower City, PA 17980
717-647-9383
Citizen’s Fire Co.
29 Washington Street, Middleport, PA 17953
570-277-0193
Community Fire Co.
2206 E Main St, Sacramento, PA 17968
570-682-3177
Update: February 14, 2024 (5 p.m.)
We’ll be working through the night to restore power to customers out as a result of Tuesday’s winter storm. We’re on track to restore the remaining customers by 11 p.m. Thursday evening.
As of 4 p.m., we have approximately 20,000 customers still without power, and since the start of the storm, have restored more than 132,000 customers.
Update: February 14, 2024 (1 p.m.)
We continue to work on restoring power to customers who lost power during Tuesday’s winter storm.
As of 1 p.m., there were 25,345 customers remaining out of power, with 125,807 customers restored since the start of the storm.
We’re maximizing resources and estimate the majority of customers, even those in the hardest hit areas, will be restored by 11 p.m. Thursday evening.
Update: February 14, 2024 (8 a.m.)
Our team has worked through the night to continue restoring power to customers impacted by Tuesday’s winter storm.
At 8 a.m., there were approximately 30,379 customers without power. Since the start of the storm, we’ve restored power to 120,129 customers and our crews will work around-the-clock until all customers are restored.
Update: February 13, 2024 (8 p.m.)
Our team has worked through the day to restore power to 97,463 customers since the start of the storm. As of 8 p.m., there were approximately 52,639 customers out of power.
Crews and assessors are still uncovering damage, including trees and wires down across the territory. We advise customers to always assume a downed or low-hanging wire is energized and stay away. Please remember to call us to report these issues at 1-800-342-5775.
We’ll continue working through the night to repair damage and restore power.
Update: February 13, 2024 (5 p.m.)
Our team has worked through the day to restore power to 90,460 customers since the start of the storm. As of 5 p.m., there were approximately 56,140 customers out of power.
Crews will continue working overnight to repair damage and restore power. Because of the scope of repairs, full restoration could take through Thursday for some customers, although many customers will get power restored sooner, as crews work around the clock to repair damage.
As crews are dispatched to specific jobs within each region, customers may receive updated ERTs.
- Northeast: This region saw the least amount of damage, so all customers impacted should have individual ERTs with restoration times scattered throughout today.
- Lehigh: 11 p.m. on Wednesday, February 14
- Lancaster: 11 p.m. on Wednesday, February 14
- Central/Susquehanna: 3 p.m. on Thursday, February 15
- Harrisburg: 11 p.m. on Thursday, February 15
Cold Weather Safety
- As temperatures drop this evening, we want our customers to stay safe. This is going to be a multi-day restoration effort for some.
- We encourage customers who have medical conditions requiring electricity to make arrangements to relocate, contact 911 or visit a local hospital in case of an emergency.
- We prioritize restoring power to critical infrastructure, such as nursing homes, hospitals, schools and municipal utilities to ensure safety for the general public.
- Safety is a core value for us. We urge customers to keep safety top of mind when staying warm.
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- If you’re using a generator, please be sure to follow the manufacturer’s guidelines for operation and take heed of any warnings. This includes making sure you use the proper fuel for the generator and only add fuel when the generator is cool. Make sure to inspect the generator before each use to ensure it’s in good working order. Generators should never be used in an enclosed area or placed inside a home or business. Keep them away from windows and vents that could allow carbon monoxide to sneak inside. Even though you will be using the generator outside, make sure that your home has battery-operated carbon monoxide detectors that are in good, working condition.
Update: February 13, 2024 (noon)
As of 11 a.m., there were approximately 92,365, out of our nearly 1.5 million customers out of power. Since the start of the storm, we’ve restored approximately 46,500 customers.
Because of the significant damage, we’re expecting this to be a multi-day restoration effort. We’ve called in more than 100 additional resources to supplement our crews. This includes line workers, foresters, damage assessors, electricians and call center staff.
We’re assessing damage and have assigned estimated restoration times for areas in our territory. Because of the scope of repairs, full restoration could take through Thursday for some customers, although many customers will get power restored sooner, as crews work around the clock to repair damage.
As crews are dispatched to specific jobs within each region, customers may receive updated ERTs.
- Northeast: This region saw the least amount of damage, so all customers impacted should have individual ERTs with restoration times scattered throughout today.
- Lehigh: 11 p.m. on Wednesday, February 14
- Lancaster: 11 p.m. on Wednesday, February 14
- Central/Susquehanna: 3 p.m. on Thursday, February 15
- Harrisburg: 11 p.m. on Thursday, February 15
We’ll continue working around-the-clock until all customers have power restored. Stay safe!
Jan 14, 2024 | Storms and Outages
Power outage? Text “outage” to “TXTPPL” (898775) or report it here.
January 16 at 12 p.m.
Our crews are working through final restoration efforts and will have customers restored by 5 p.m. today. Since Friday, we’ve restored power to more than 128,200 customers. We want to thank our customers for their understanding, as well as our crews, contractors and support staff for their dedication during the storm.
January 15 at 3 p.m.
Weather has remained calm since yesterday’s heavy wind, which has helped us continue restoration efforts throughout the day. We’ve restored power to more than 124,600 customers since Friday. At 3 p.m we had about 3,200 customers with remaining outages.
We’ve updated our ERTs and now expect most customers to be restored by 11 p.m this evening, with the rest by 3 p.m. tomorrow.
If you’re still without power, check out the list of available warming stations below.
January 15 at 9 a.m.
Sunday afternoon’s heavy wind caused extensive damage across our territory resulting in additional outages. Our team is working to assess that damage and determine how long it will take to make individual repairs. Once damage is assessed, you may receive an updated ERT.
Since the start of the storm, we’ve restored power to approximately 119,000 customers. As of 7:30 a.m. this morning, there were 6,273 customers without power. Our crews will keep working until all customers are restored.
If you’re still without power, check out the list of available warming stations below.
January 14 at 7 p.m.
After a long week of stormy weather, heavy winds caused widespread outages across our territory Sunday afternoon. Since the start of this storm on Friday, our crews have restored power to nearly 94,000 customers. As of 6 p.m. today, there were approximately 32,700 customers without power.
We’ll work as safely and quickly as possible to assess damage and restore power to all customers who are impacted. We’ve called in additional resources to help with restoration efforts, including line workers, foresters, damage assessors, electricians and call center staff.
We understand it’s especially difficult to be without electricity as temperatures decline. We’re gathering information from our Emergency Management Partners to share available warming stations.
Here’s a current list of warming stations, by county:
BUCKS COUNTY
Quakertown Masonic Lodge – First Floor
501 W. Broad Street Quakertown, PA 18951
Hours: 9 p.m. on January 14 – January 21
Our Lady of Guadalupe
5194 Cold Spring Creamery Road Buckingham, PA 18902
Hours: 9 p.m. on January 14 – January 21
Woodside Church
1667 Edgewood Road Lower Makefield, PA 19067
Hours: 9 p.m. on January 14 – January 21
Haycok Township Community Center
1014 Old Bethlehem Rd. Haycock Twp, PA
Hours: 9 p.m. on January 14 – January 21
NORTHUMBERLAND COUNTY
Stonington Fire Company
2732 State Route 61, Sunbury, PA
Hours: Open from 12 p.m. on January 15
SUSQUEHANNA COUNTY
Union Dale Fire Station
880 S Main St, Union Dale, PA
Hours: 6 p.m. – 9 p.m. on January 14
9 a.m. – 12 p.m. and 6 p.m. – 9 p.m. on January 15
UNION COUNTY
Red Cross Location
249 Farley Circle Lewisburg, PA 17837
Hours: Open from 6 p.m. on January 14
We’ll continue to post updates on this page throughout the storm. Stay informed and adjust your outage alert preferences at pplelectric.com/alerts. If you experience an outage, report it at pplelectric.com/outage or text “Outage” to TXTPPL.
Jan 9, 2024 | Storms and Outages
Power outage? Text “outage” to “TXTPPL” (898775) or report it here.
Update: 1.10.24, 4:30 p.m.
As of 3:30 Wednesday afternoon, about 8,750 of our 1.5 million customers were without power. Since Tuesday afternoon, 65,000 customers have been restored from the original 73,750 customers without power.
We have brought in additional crews to supplement our efforts. Our crews began working Tuesday morning and will continue to work around the clock to safely and quickly restore power as soon as possible.
Update: 1.10.24, 10:00 a.m.
Storms caused widespread damage and power outages across our service territory Tuesday afternoon into the early morning on Wednesday. As of approximately 7:30 a.m., about 12,600 of our 1.5 million customers were without power.
Our crews began working Tuesday morning and are continuing to safely restore power to customers who are experiencing outages. We are bringing in additional crews to supplement our efforts.
Because of the scope of repairs, full restoration could take until Thursday for some customers, although many customers will get power restored sooner, as crews work around the clock to repair damage.
Continued wind could result in additional outages through this afternoon. We encourage customers to stay safe and report any outages.
Update: 1.9.24, 11:00 a.m.
An incoming storm is expected to bring heavy rain and winds across our service territory from Tuesday morning into Wednesday afternoon. We’re closely monitoring the forecast and are prepared to respond to storm-related power outages.
Our dedicated team is ready to respond to any issues that may arise, and we are bringing in additional workers to assist in any restoration efforts that may be necessary. We’ll work as safely and quickly as possible to assess damage and restore power to all customers who are impacted.
We’ll be posting updates on this page throughout the storm. You can adjust alert preferences to receive a phone call, text or email at pplelectric.com/alerts to stay informed during a storm. If you experience an outage, report it by visiting pplelectric.com/outage,texting “Outage” to TXTPPL or call 1-800-342-5775.
While we’ve prepared for possible outages, we want you to be prepared too:
- Charge your cell phones, portable chargers and other electronic devices so they’re ready to use in case of an emergency.
- Prepare or update your emergency kit with food, water, medication and pet supplies.
- Remember that candles can start fires. If you lose power, use flashlights instead. Now is a good time to check your flashlight batteries.
- If you have a portable generator, test it to make sure it’s working, but never operate it in an enclosed area, like a garage, where carbon monoxide fumes could accumulate.
- Assume any downed power line is energized. Stay clear by at least 100 feet and keep kids and pets away. If you see a downed power line, report it immediately by calling 1-800-342-5775 (1-800-DIAL-PPL).
