Jan 14, 2024 | Storms and Outages
Power outage? Text “outage” to “TXTPPL” (898775) or report it here.
January 16 at 12 p.m.
Our crews are working through final restoration efforts and will have customers restored by 5 p.m. today. Since Friday, we’ve restored power to more than 128,200 customers. We want to thank our customers for their understanding, as well as our crews, contractors and support staff for their dedication during the storm.
January 15 at 3 p.m.
Weather has remained calm since yesterday’s heavy wind, which has helped us continue restoration efforts throughout the day. We’ve restored power to more than 124,600 customers since Friday. At 3 p.m we had about 3,200 customers with remaining outages.
We’ve updated our ERTs and now expect most customers to be restored by 11 p.m this evening, with the rest by 3 p.m. tomorrow.
If you’re still without power, check out the list of available warming stations below.
January 15 at 9 a.m.
Sunday afternoon’s heavy wind caused extensive damage across our territory resulting in additional outages. Our team is working to assess that damage and determine how long it will take to make individual repairs. Once damage is assessed, you may receive an updated ERT.
Since the start of the storm, we’ve restored power to approximately 119,000 customers. As of 7:30 a.m. this morning, there were 6,273 customers without power. Our crews will keep working until all customers are restored.
If you’re still without power, check out the list of available warming stations below.
January 14 at 7 p.m.
After a long week of stormy weather, heavy winds caused widespread outages across our territory Sunday afternoon. Since the start of this storm on Friday, our crews have restored power to nearly 94,000 customers. As of 6 p.m. today, there were approximately 32,700 customers without power.
We’ll work as safely and quickly as possible to assess damage and restore power to all customers who are impacted. We’ve called in additional resources to help with restoration efforts, including line workers, foresters, damage assessors, electricians and call center staff.
We understand it’s especially difficult to be without electricity as temperatures decline. We’re gathering information from our Emergency Management Partners to share available warming stations.
Here’s a current list of warming stations, by county:
BUCKS COUNTY
Quakertown Masonic Lodge – First Floor
501 W. Broad Street Quakertown, PA 18951
Hours: 9 p.m. on January 14 – January 21
Our Lady of Guadalupe
5194 Cold Spring Creamery Road Buckingham, PA 18902
Hours: 9 p.m. on January 14 – January 21
Woodside Church
1667 Edgewood Road Lower Makefield, PA 19067
Hours: 9 p.m. on January 14 – January 21
Haycok Township Community Center
1014 Old Bethlehem Rd. Haycock Twp, PA
Hours: 9 p.m. on January 14 – January 21
NORTHUMBERLAND COUNTY
Stonington Fire Company
2732 State Route 61, Sunbury, PA
Hours: Open from 12 p.m. on January 15
SUSQUEHANNA COUNTY
Union Dale Fire Station
880 S Main St, Union Dale, PA
Hours: 6 p.m. – 9 p.m. on January 14
9 a.m. – 12 p.m. and 6 p.m. – 9 p.m. on January 15
UNION COUNTY
Red Cross Location
249 Farley Circle Lewisburg, PA 17837
Hours: Open from 6 p.m. on January 14
We’ll continue to post updates on this page throughout the storm. Stay informed and adjust your outage alert preferences at pplelectric.com/alerts. If you experience an outage, report it at pplelectric.com/outage or text “Outage” to TXTPPL.
Oct 13, 2023 | Energy Efficiency
Halloween is the perfect reminder to watch out for energy vampires, or electronics that drain energy when they’re plugged in, but not being used. These everyday items are things like cell phone chargers, computers and coffee makers that could cost you more than $100 each year!
So how can you avoid wasting energy and scare these vampires away for good? We have some tips:
- After you enjoy your morning brew or perfectly toasted bagel, unplug the coffee maker or toaster until tomorrow.
- Gaming systems use energy even when they’re in standby or sleep mode. When the kids put down the controller, remind them to shut the system down too.
- After you sign off for the night, your home computers, laptops, tablets and printers are still on the job. Shut them down and save.
- Chargers are the worst energy vampires of them all. Unplug these as soon as your devices are fully charged.
Use these tips and more to save energy and money on Halloween and all throughout the year.
Sep 7, 2023 | Safety and Security
September is National Preparedness Month, and amid an active storm season, we encourage you to plan ahead so you’re ready if an emergency strikes.
“This year, we have already experienced 36 storms across the regions we serve,” said Sal Salet, vice president of Distribution Operations. “While we continually maintain and upgrade our grid to better withstand more severe storms, we recommend all of our customers plan ahead to be ready for any emergency.”
Here are a few steps to get you started:
- Make a plan: Develop an emergency plan including everyone in your household so you’ll know how and where to meet, how you’ll contact each other and what to do in different situations.
- Be prepared: Prepare an emergency kit, including non-perishable food, water, medication, first aid supplies and any pet supplies you may need. Also include batteries and battery-operated flashlights. Store your emergency kit in one location that’s easy for everyone to find and preferably in an air-tight container.
- Stay Informed: We use several ways to communicate before storms and during emergencies. One way to stay informed is through alerts. Sign into your online account and adjust your alert preferences at pplelectric.com/alerts. You can choose to receive a phone call, email, or text message for status updates about an outage. For more tips on reporting outages and staying safe during a storm, visit pplelectric.com/outage.
We also take storm-prep very seriously and constantly prepare for emergencies. Here are a few things we do to prevent outages:
- Ongoing investments: Throughout the year, we make key investments to strengthen our electric system to be more resilient against severe weather. This work includes investments in grid automation, comprehensive line clearing and enhancements to power lines, poles, and other equipment. Since 2015, our smart grid technology alone has avoided more than 1.7 million outages.
- Training and safety measures: Our teams are constantly training on storm-response techniques and practicing how we respond and dispatch crews. Leading up to severe weather, our team monitors the weather and its impact across surrounding regions so we already have crews ready to respond when the storm hits.
- Mutual response: We maintain mutual assistance relationships that provide access to critical resources and hundreds of crews in 29 states and four provinces in Canada when mobilizing for potential large-scale restoration efforts.
“Our customers are always top priority,” said Salet. “That remains true whether we are restoring power after a storm or planning investments to our grid.”
Don’t wait for a storm to hit. Use National Preparedness Month as a reminder to make a plan, create a kit and be prepared for any type of emergency. Stay safe!
Jul 6, 2023 | Energy Efficiency
Did you complete a home improvement project this summer? You can bundle our standard rebates and bonus rebates with tax credits to maximize your savings. Pairing tax credits with our rebates is a great way to save extra on energy upgrades that improve the comfort, health and energy efficiency of your home.
Learn how you can bundle rebates, bonus rebates, and tax credits.
Projects that may qualify for a federal tax credit and a rebate from our rebate program include:
- Air-Source Heat Pumps
- Central Air Conditioning
- Heat Pump Water Heaters
- Insulation and Air Sealing
These projects are all part of the ENERGY STAR® Home Upgrade, which includes the highest-impact, most energy-efficient improvements you can make in your home.
Whether you’ve already completed energy-saving upgrades in the past year or you’re planning ahead, remember to take advantage of federal tax credits. You may qualify for up to $3,200 in federal tax credits this year. Visit pplelectric.com/bundled to learn more.
Dec 22, 2022 | Storms and Outages
Power outage? Text “outage” to “TXTPPL” or report it here.
Update: 12.24.22, 6 p.m.
- Winter Storm Elliott, which began Thursday afternoon, has caused power outages across our territory.
- As of approximately 6 p.m., less than 2,000 of our 1.4 million customers were without power.
- Since the beginning of the storm, our crews have restored power for nearly 102,000 customers.
- Our crews continue to work to restore each and every customer as safely and quickly as possible. The best way to stay up to date on your specific outage is through PPL Alerts here. You can also check the status of an outage here.
- We’re expecting very cold temperatures throughout the weekend. Please read the extreme cold safety tips below. Stay safe and be well.
Update: 12.24.22, 12 p.m.
- Winter Storm Elliott, which began Thursday afternoon, has caused power outages across our territory. If additional outages occur today, we’re prepared to respond.
- As of approximately noon, about 5,000 of our 1.4 million customers were without power.
- Since the beginning of the storm, our crews have restored power for nearly 100,000 customers.
- Our crews — as well as crews from peer utilities — continue to work to restore each and every customer as safely and quickly as possible. The best way to stay up to date on your specific outage is through PPL Alerts at pplelectric.com/alerts. You can also check the status of an outage online at pplelectric.com/outage
Update: 12.23.22, 4 p.m.
- Winter Storm Elliott, which began Thursday afternoon, has caused power outages, and we’re expecting more outages as the storm evolves.
- As of approximately 4 p.m., about 32,000 of our 1.4 million customers were without power.
- Since the beginning of the storm, our crews have restored power for more than 53,000 customers.
- Our crews — as well as crews from peer utilities — continue to work to restore each and every customer as safely and quickly as possible. The best way to stay up to date on your specific outage is through PPL Alerts at pplelectric.com/alerts. You can also check the status of an outage online at pplelectric.com/outage
- The temperature is falling and we’re expecting very cold temperatures throughout the weekend. We encourage our customers to stay safe during this time.
Update: 12.23.22, 10:30 a.m.
The forecast is calling for plummeting temperatures as an artic front moves through the area. Please stay safe and be prepared with these tips:
- Prepare and maintain an emergency kit with food, water, medication and any pet supplies you may need.
- Open curtains on your south-facing windows during the day to allow sunlight to naturally heat your home and close them at night to reduce the chill you may feel from cold windows.
- Heat loss is even greater during periods of extreme cold. Cover drafty windows. Roll up a towel or blanket for the bottom of drafty exterior doors. (When possible, add caulk or weather stripping to seal air leaks around leaky doors and windows.)
- When you are home and awake, set your thermostat as low as is comfortable. (If you raise the thermostat, your home will use more energy.)
- Before going to sleep or if you’re out of the house, turn your thermostat back 10° to 15° for eight hours and save around 10% a year on your heating and cooling bills.
- Keep your fireplace damper closed unless a fire is burning. Keeping the damper open is like keeping a window wide open during the winter; it allows warm air to go right up the chimney.
- Check the seal on the fireplace flue damper and make it as snug as possible.
- If you have a power outage, avoid using candles for lighting because they can start fires. Use flashlights instead.
- If you use a portable generator, never operate it in your home, garage or any enclosed area where deadly carbon monoxide fumes can accumulate.
- If you rely on medical equipment or have special personal needs, plan what you would do in the event of an extended power outage at your home.
Update: 12.23.22, 9 a.m.
- Winter Storm Elliott, which began Thursday afternoon, has caused power outages. We’re expecting more outages throughout the day as winds ramp up and temperatures plummet. Our crews — as well as crews from peer utilities — continue to work to restore each and every customer as safely and quickly as possible.
- As of approximately 9 a.m., about 2,600 of our 1.4 million customers were without power.
- Since the beginning of the storm, our crews have restored power for more than 20,000 customers.
Update: 12.22.22, 1 p.m.
Winter Storm Elliott has entered our area and is expected to bring rain, wintry precipitation, heavy winds, and plummeting temperatures through Saturday. With a storm of this magnitude, we are expecting power outages. We want you to know that we’re ready to respond.
We have more than 2,000 employees from our own team and peer utilities prepared to support our restoration efforts. We’ll work as safely and quickly as possible to assess damage and restore power to all customers who are impacted.
We’ll be posting updates on this page throughout the storm. If you need to report an outage, check estimated restoration times, or adjust your alert preferences, click here.
While we’ve prepared for possible outages, we want you to be prepared too:
- Charge your cell phones, portable chargers, and other electronic devices so they’re ready to use in case of an emergency.
- Prepare or update your emergency kit with food, water, medication, and pet supplies.
- Double check your flashlights for batteries.
- If you have a portable generator, test it to make sure it’s working, but don’t operate in an enclosed area, like a garage, where carbon monoxide fumes could accumulate.
- Assume any downed power line is energized. Stay clear by at least 100 feet and keep kids and pets away. If you see a downed power line, report it immediately by calling 1-800-342-5775.
