Reliability

Groundhog Day – Let’s talk weather forecasts

Groundhog Day – Let’s talk weather forecasts

Punxsutawney Phil’s prognostication on Gobbler’s Knob for an early spring might make you sad – or glad – depending on your love of snow and cold weather. For an electric utility, however, watching the weather isn’t a matter of shadows. It’s a serious, around-the-clock...

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Are you prepared for storm season?

Are you prepared for storm season?

As summer approaches, so does the start of the summer storm season. We want you to know we’re prepared to continue delivering safe and reliable service in all kinds of weather. One way we keep the lights on during storms is through the investments we’ve made in our...

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Keeping the lights on in the Poconos

Keeping the lights on in the Poconos

Our mission is to provide safe and reliable electric service to power your lives. That’s why we’re always working on reliability efforts, like trimming trees and investing in stronger poles.   Recently, our crews in Monroe County completed a major project to relocate...

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Innovation to Improve Reliability

Innovation to Improve Reliability

When there’s a problem — or a fault — on a power line, it can cause power outages for our customers. But thanks to a game-changing new system, these problems impact fewer customers than ever. The new system, created by our own engineering teams and vendor partners, uses smart devices that interrupt faults remotely. They’re called “vacuum reclosers.”

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Value for your dollar: Reliable service and more

Value for your dollar: Reliable service and more

We work every day to keep your electric bills as low as possible. But paying any bill — especially these days — isn’t fun. That’s why we want you to know what you get for your energy dollar. Let’s start with one of the most important aspects of our jobs: providing...

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Keeping Lines Clear, Reducing Outages

Keeping Lines Clear, Reducing Outages

Trees are the number one cause of storm-related outages. That’s why we take a proactive approach to keeping lines clear. Thanks to the combined efforts of our vegetation management program, in 2020, we reduced tree-related outages by 14 percent over the prior year....

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