Jul 14, 2025 | Customer Service
Caring for a family is a big job, so we understand you might be facing challenges and burdens far more complex than your electric bills. If you’re caring for an aging parent or loved one, we have simple tools and resources to help you manage their bill with ease, so you can focus on what’s most important.
Our Seasonal Savings Solutions is a one-stop shop for tools to help manage your bill, become more energy-efficient and get payment assistance when you need it. Check out these resources and find the right combination of options to help your relative stay comfortable this season.
- Manage their bill: From making payments more predictable with budget billing to signing up for PPL Alerts for bill and outage notifications, we can help you stay on top of your relative’s account with ease.
- Save energy: We have no-cost and low-cost tips to save energy at home, as well as rebates on energy efficient products.
- Get help paying: If your relative is struggling to pay, we have payment arrangements and assistance programs to help all customers, regardless of income. See which option fits their situation and apply online in minutes.
Another helpful tip when supporting an elderly family member is to get added to their PPL Electric account. This can be extremely useful if you have questions about their account or want to make payments. With access to their account information, you can also sign up for a web profile to manage their bill and make payments digitally at pplelectric.com.
- As an “other,” you can speak on their behalf but would not be able to process certain transactions, like a stop service request. You wouldn’t be financially responsible for the account balance either.
- An “additional ratepayer” has all the same authority as the account holder and can perform all transactions. You would be equally responsible for the account balance.
To request these designations, call our Customer Service team at 1-800-DIAL-PPL with the account holder on the line. They will need to give their verbal consent and authorization to add you to the account.
We hope these tools help provide some relief if you’re facing the challenges of caring for an elderly relative. We know it can be tough, but we’re here to support you.
Nov 12, 2024 | Community Involvement
Powering our communities goes beyond delivering the safe and reliable electricity you depend on every day. We don’t just work in our communities; we also live and raise our families in cities and towns across our territory.
Here are just a handful of events that helped our communities throughout the year:
We started 2024 in the Lehigh Valley by reading to children at Brigadier General Anna Mae Hays Elementary School for Read Across America and Black History Month events, fostering the importance of education for our local children.
During Earth Month, our employees planted trees in Harrisburg, Bethlehem and across Lycoming County to help preserve the environment.
In June, more than 60 of our interns participated in our annual Intern Impact Day by cleaning classrooms and assembling bikes for young riders in Allentown.
To help charge an exciting future for students, we helped the Steelton-Highspire and Bethlehem Area school districts roll out their first EV buses.
But our favorite event of the year was our Annual Day of Caring in September. More than 460 of our employees assisted 20 nonprofit organizations and sites by cleaning, painting, packing food and planting trees.
We know how important it is to give back. And while we’re happy to have made a positive impact in 2024, we’re looking forward to doing even more in 2025.
For more about our community involvement, see how we’re working behind the scenes to power the moments that matter this holiday season: pplelectric.com/HappyHolidays.
Jun 4, 2024 | Environment
Thanks to our environmentally conscious customers, Pennsylvania is now 5,000 trees richer!
Back in April, we ran a campaign to encourage customers to sign up for paperless billing in celebration of Earth Month. The premise was simple, for every customer that enrolled in paperless billing during the month, we’d commit to plant a tree within one of the many communities we serve thanks to our Community Roots Program. And we’re happy to report that we’ll be planting 5,000 new trees across our service territory.
Mature trees can absorb more than 48 pounds of carbon dioxide from the atmosphere each year, according to the Arbor Day Foundation. Which means these trees — thanks to our customers — will grow up and absorb more than 240,000 pounds of carbon dioxide each year, the equivalent of removing approximately 26 gasoline-powered vehicles from roads annually. With just one small change, you’ve helped the environment in a big way. Thank you to everyone who went paperless in April!
Our Community Roots Program, which began in 2017, provides native trees and pollinator-friendly plants and seeds that enhance the environment and help beautify the region. Since the program began, we’ve distributed more than 132,000 trees, shrubs and native pollinator-friendly plants across eastern and central Pennsylvania.
Learn more about our Community Roots Program, and all our environmental efforts, at pplelectric.com/environmental. And, if you haven’t enrolled in paperless billing yet, sign up today at pplelectric.com/paperless.
Apr 26, 2024 | Community Involvement
Being part of the communities we serve goes well beyond delivering safe, reliable electricity. Through PPL Foundation grants, we support local programs focused on environmental stewardship and education, economic development and/or workforce development.
The Lancaster Conservancy in southcentral Pennsylvania recently received a grant from the PPL Foundation. The Conservancy is using this funding to remove invasive plant species from two nature preserves of the 10,000 acres it has protected in its over-50-year history.
The Conservancy protects and tends to 50 preserves in Lancaster and York Counties. With 25 full-time employees, the Conservancy turns to hundreds of community volunteers every year who log thousands of hours of service.
“We couldn’t do this work without them,” said Vice President for Engagement and Education Keith Williams. “We have very few ecosystems that are not impacted by invasive plants. Because they’re not native to our land, they don’t have the typical population controls that keep their numbers in check.”
This, Williams says, leads to a lack of diversity in the ecosystem, which in turn impacts the plants and wildlife that depend on natural resources.
The grant from the PPL Foundation is helping the Conservancy pay for materials to remove invasive species within the Shenks Ferry and Kellys Run preserves. So far this year, our funding has aided in the removal of 3,600 gallons of garlic mustard, a prominent pest across the northeastern United States.
“We started this project three years ago,” Williams said of the garlic removal. “We compare this area to some that we haven’t gotten to yet, and the diversity of the native wildflowers is so much greater on these treated lands.”
Invasive species within the Conservancy include more than just garlic mustard. The team is planning to also remove larger intruders like multiflora rose, bush honeysuckle and autumn olive. With the help of passionate volunteer conservationists like Brad Gorter, the team hopes to preserve the land’s natural beauty and all that comes with it.
“The Conservancy was looking for volunteers and we realized that we could give back to the organization that provided such wonderful outdoor spaces for us to enjoy,” Gorter said.
“Performing this work isn’t just important, it’s vital to the long-term health and sustainability of the places we work and live.”
The Conservancy has expanded and flourished for 54 years, and it believes that these efforts can help it – and our natural lands and wildlife – thrive well into the future.
“Humans depend on the diversity we’re protecting,” Williams said. “Each organism within these 10,000 acres provides an ecosystem function, and we benefit from the services that are provided. These native species deserve to be here as much as we do, and the work that we’re doing ensures that these species will continue to thrive into future generations.”
Feb 21, 2024 | Community Involvement
Being part of the communities we serve goes beyond delivering safe, reliable electricity. Through PPL Foundation Empowering Communities Grants, we support local programs focused on environmental stewardship and education, economic development and/or workforce development.
The Wayne County Community Foundation, located in Honesdale, is a recent PPL Foundation grant recipient. The Community Foundation is allocating these dollars toward supporting its Worker Crisis Relief fund. For 30 years, the organization has used resources from the community to help those in need. The Worker Crisis Relief fund is one of almost 150 different funds established to address areas of need.
“Our goal is to improve the quality of life for everyone here in Wayne County,” said Ryanne Jennings, president and CEO of the Wayne County Community Foundation. “That involves addressing poverty at a systemic level.”
Located in rural northeast Pennsylvania, Wayne County presents challenges for employees with transportation issues. The Worker Crisis Relief fund has mostly helped cover expenses for repairs and down payments on used vehicles. The Community Foundation works with the Wayne Pike Workforce Alliance to find the best solution for funding.
“A car is an essential item in this area,” Jennings said. “It’s not only essential for working, it also keeps families in their homes and provides food security.”
“This fund has been a valuable resource for several community members who have faced a crisis and needed immediate assistance,” said Katheryne Hait, executive director of the Wayne Pike Workforce Alliance. “By partnering with the Community Foundation, we have been able to help these individuals bounce back quickly and regain stability in their lives.”
The fund has helped 10 people address transportation issues since it began over a year ago. Jennings says she hopes the foundation can expand in the coming years to continue to meet the evolving variety of needs of the community.
“The word ‘empowering’ is a strong one; that’s what this Worker Crisis Relief fund does,” Jennings said. “We want to say that, as a community, and PPL is included in that community, we are here to support people when they need it the most. The empowerment is a big reason why we sought this funding.”
