Don’t let scammers get you with an “April Fools!”

Don’t let scammers get you with an “April Fools!”

It’s a tradition that has been around since the early 1700s and every year, as the calendar flips to April, many prepare elaborate jokes to play on one another. But just as your zany siblings or friends attempted to fool you growing up, there are many people in this world today who are looking to fool you out of your hard-earned money.   

That’s why we’re urging you to stay vigilant and prevent utility scammers who use deceptive tactics to fool you into giving up your money or switching to a higher-cost electricity supplier. Remember, scammers never take a day off and they are always looking for the next opportunity to trick you, whether it’s April Fools’ Day or not.

If you receive a call or email asking about your electric bill or electricity supplier, it’s important to make sure you know the warning signs of a scam. Here are a few things to look out for: 

  • Don’t give into threats: “We’ll shut off your service if you don’t pay us immediately.” Scammers say this, we don’t. If you are at risk of losing service, we’ll notify you and won’t surprise you with a phone call threatening imminent shutoff. Plus, we have programs and payment agreements to help pay your bill until you can catch up.  
  • Pay attention to payment methods: We will never require you to pay with a gift card, prepaid card, Bitcoin or other cryptocurrency. 
  • Watch out for spam: Today’s scammers will use lookalike logos or trademarks to fool you. So, when you open an email, be sure it’s coming from us before you click on anything.   
  • Don’t always trust caller ID: Scammers can make it look like a phone call is coming from our phone number. If you suspect the caller might not really be us, hang up immediately and verify your account information at 

Sometimes, scammers knock on doors or could even confront you while in a public place. If a marketer stops you, remember the following tips: 

  • We’re not salespeople: We do not market or sell supplier services door-to-door. If a solicitor claims to represent PPL Electric, tell them you’re busy and can’t speak. Then contact us directly. Most importantly, don’t provide any personal information to them. 
  • Take your time: As part of intimidation tactics, scammers may press you to act quickly. Stop, slow down and end the conversation. Reach out to us directly to confirm any details mentioned during the conversation or the status of your bill. 
  • Ask for identification: All of our employees carry an ID badge and are required to show you their ID when asked. So, if they can’t produce a badge, shut the door.  

Whether it’s an email, phone call or knock at the door, it never hurts to be mindful. Combine these general tips with those mentioned above to avoid scams:  

  • Update your PPL Electric account with a security PIN or password and never give it to anyone who calls you. That way, when you call us, we can ask for your PIN or password to make sure it’s really you and you’re authorized to talk about the account. 
  • Sign up for an online account at to always have access to your information. You can sign up in three easy steps and view your bill status, electricity supplier information, overall usage and more.  
  • Remember, we deliver your power, but in Pennsylvania you can shop around for the electricity supplier that is right for you. Find helpful shopping tips and information you can use to get started at 

The best way to prevent yourself from falling victim to a scam is to stay informed and be vigilant. And, if anything seems even slightly off about a situation, feel free to get in touch with us. For more information and tips about utility scams, visit 

Be a savvy scam stopper

Be a savvy scam stopper

We’re joining the Federal Trade Commission to recognize National Consumer Protection Week and the continuing efforts to educate customers on scams.

We’re helping to work across the industry with our fellow utility partners, regulators, and law enforcement to stop scams for good. The bottom line is we have your back.

National Consumer Protection Week is a chance to raise awareness on this important issue.

When it comes to potential scam activity, be aware of these tactics:

  • Threats to immediately shut-off your service
  • Requests for payment with a prepaid card or digital payment app
  • Spam emails with lookalike logos or trademarks
  • Caller ID displaying our phone number, but the caller sounds suspicious

If a marketer calls or knocks at your door, remember:

  • We do not market or sell supplier services by phone or door-to-door. If the solicitor claims to represent PPL, check your online account or call us directly before providing any personal info.
  • Don’t always trust caller ID. Scammers can make it look like PPL is calling. If you suspect the caller might not really be PPL, hang up.
  • Update your PPL account with a security PIN or password and never give it to anyone who calls you. We will ask for your PIN and password when you call us to make sure it’s really you.
  • And if you’re interested in shopping for an electricity supplier, you can find all the info you need on our secure website:

Let’s spread the word about scams so we can stop them for good!