We’re joining the Federal Trade Commission to recognize National Consumer Protection Week and the continuing efforts to educate customers on scams.
We’re helping to work across the industry with our fellow utility partners, regulators, and law enforcement to stop scams for good. The bottom line is we have your back.
National Consumer Protection Week is a chance to raise awareness on this important issue.
When it comes to potential scam activity, be aware of these tactics:
- Threats to immediately shut-off your service
- Requests for payment with a prepaid card or digital payment app
- Spam emails with lookalike logos or trademarks
- Caller ID displaying our phone number, but the caller sounds suspicious
If a marketer calls or knocks at your door, remember:
- We do not market or sell supplier services by phone or door-to-door. If the solicitor claims to represent PPL, check your online account or call us directly before providing any personal info.
- Don’t always trust caller ID. Scammers can make it look like PPL is calling. If you suspect the caller might not really be PPL, hang up.
- Update your PPL account with a security PIN or password and never give it to anyone who calls you. We will ask for your PIN and password when you call us to make sure it’s really you.
- And if you’re interested in shopping for an electricity supplier, you can find all the info you need on our secure website: pplelectric.com/shopsmart.
Let’s spread the word about scams so we can stop them for good!