Apr 11, 2024 | Storms and Outages
An incoming storm is expected to bring heavy rain and winds across our service territory beginning Thursday evening. The storm has potential to bring 40+ mph winds and up to 1.5 inches of rainfall. The rain is expected to taper off on Friday, but high winds are forecast through Saturday evening.
Our storm response includes:
- Activating storm teams with additional personnel working in the field, control centers and customer service across our territory.
- 16-hour shifts staggered for around-the-clock coverage.
- Bringing in more than 600 lineworkers from outside our company to assist in restoration efforts should they be needed.
As we continue to monitor the forecast and prepare for the storm, we’re offering the following tips and reminders to help customers prepare and stay safe.
Stay Connected:
- Report power outages online at pplelectric.com or text “Outage” to TXTPPL (898775).
- Follow us on Facebook, X (Twitter) and Instagram for restoration updates.
- Check the status of an outage as well as estimated restoration times online at pplelectric.com/outage.
- Sign up for alerts to stay connected and receive outage updates at pplelectric.com/alerts.
Get Prepared:
- Make sure mobile devices are fully charged before a storm event.
- Have an emergency kit with food, water, medication and any pet supplies needed.
- People who have medical conditions requiring electricity should create a plan in case of an outage or emergency.
- Check on elderly family members, neighbors and others who may need assistance during an outage period.
Stay Safe:
- Should you encounter a downed wire at any time, assume it’s energized and stay away. Report downed wires to us or local emergency response agencies.
- If using a portable generator during a power outage, never operate the generator in an enclosed area, like a garage, where deadly carbon monoxide fumes could accumulate.
- Remember that candles can start fires. Always use flashlights instead.
- If you lose power, turn off any appliances that were on when the power went off.
- For your safety and ours, please keep a safe distance from our crews.
We will continue to update this page as more information becomes available.
Mar 7, 2024 | Safety and Security
Scammers continue to use sophisticated tactics to trick you into giving them money or your personal information. According to the Federal Trade Commission, people lost a record $2.7 billion to imposter scams, including utility imposter scams, in 2023.
March 3-9 marks National Consumer Protection Week, and we want to equip customers with the information to help spot and hang up on bad actors.
Here are some signs of potential phone scam activity to look out for:
- Threat to disconnect: Scammers may call or show up at your door saying that your bill is past due and will threaten to disconnect service if a payment is not made immediately.
- Request for prepaid card: You may be asked to pay with a prepaid debit card or with funds through a mobile app.
- Suspicious Texts: Calls aren’t the only form of phone scams. Scammers will also send text messages requesting personal information.
Scammers act quickly to put pressure on unassuming victims. Always remember:
- Slow down. Take your time. As part of intimidation tactics, scammers may press you to act quickly. Stop, slow down and end the conversation. Reach out to us directly to confirm and details mentioned during the conversation or the status of your bill.
- Verify. Scammers can spoof phone numbers making the call look like it is from PPL Electric, trick you with emails or pose as real employees in person. The best way to verify a claim is to log on to your PPL Electric account or set one up so you can check your bill status directly.
- Stop before you act. PPL Electric and other utilities will never demand payment by prepaid cards, cryptocurrencies or other methods.
If you sense suspicious activity, call us at 1-800-342-5775 or contact the local authorities. Scam awareness information is also available at pplelectric.com/scams.
Remember that anyone can be targeted at any time. Together, we can raise awareness and stop scams.
Mar 3, 2024 | Community Involvement
Being part of the communities we serve goes beyond delivering safe, reliable electricity. Through PPL Foundation Empowering Communities Grants, we support local programs focused on environmental stewardship and education, economic development and/or workforce development.
The Wildlife Leadership Academy in Lock Haven recently received a grant from the PPL Foundation. The academy’s using this funding for its programming, allowing students to have more printed materials and hands-on learning opportunities in its field schools.
Now in its 18th year, the academy hosts five different field schools during the summer. It has held 57 field schools and graduated over 1,000 alumni across Pennsylvania and 13 other states.
“We aim to engage and empower high school-aged youth to become conservation ambassadors,” said Sara Mueller, Executive Director of the Wildlife Leadership Academy. “Once they’ve engaged with us for a week, they go back into their communities and do outreach, service projects, creative arts projects, engaging with the media – really having an impact.”
The academy welcomes 100 new students every year, developing conservation and leadership skills through hands-on teaching. The students are broken into teams and led by a peer mentor who took the course the previous summer.
“The a-ha moment is the most rewarding piece for me,” Mueller said. “Students come to us with an idea of what conservation and leadership are, and we really engage them over the course of the week. We don’t just watch the student change, but we then watch how they change their communities.”
The students say that the 40+ hours they spend at the academy is a transformative experience.
“The experience has allowed me opportunities and I have been impacted in many ways,” said Sarah Klecanda, a former student. “It’s important that we teach others to protect our natural world; education will help us toward our goal of conservation.”
As the academy gears up for another wave of students, it’s beginning a new program that will use fly fishing as the hook for interested conservationists. Mueller hopes this program, called the Stepping Stones Program, serves as a stepping stone toward a future of possibilities for the academy.
“We can take that recreational aspect and apply it to several other outlets like bird watching and canoeing,” she said. “We’re also looking to expand the opportunities that we already have for our alumni. So many people learn by doing, so we give them the book knowledge and the opportunity to apply that knowledge in the field. We’re creating conservationists, but we’re also creating leaders.”
Feb 21, 2024 | Community Involvement
Being part of the communities we serve goes beyond delivering safe, reliable electricity. Through PPL Foundation Empowering Communities Grants, we support local programs focused on environmental stewardship and education, economic development and/or workforce development.
The Wayne County Community Foundation, located in Honesdale, is a recent PPL Foundation grant recipient. The Community Foundation is allocating these dollars toward supporting its Worker Crisis Relief fund. For 30 years, the organization has used resources from the community to help those in need. The Worker Crisis Relief fund is one of almost 150 different funds established to address areas of need.
“Our goal is to improve the quality of life for everyone here in Wayne County,” said Ryanne Jennings, president and CEO of the Wayne County Community Foundation. “That involves addressing poverty at a systemic level.”
Located in rural northeast Pennsylvania, Wayne County presents challenges for employees with transportation issues. The Worker Crisis Relief fund has mostly helped cover expenses for repairs and down payments on used vehicles. The Community Foundation works with the Wayne Pike Workforce Alliance to find the best solution for funding.
“A car is an essential item in this area,” Jennings said. “It’s not only essential for working, it also keeps families in their homes and provides food security.”
“This fund has been a valuable resource for several community members who have faced a crisis and needed immediate assistance,” said Katheryne Hait, executive director of the Wayne Pike Workforce Alliance. “By partnering with the Community Foundation, we have been able to help these individuals bounce back quickly and regain stability in their lives.”
The fund has helped 10 people address transportation issues since it began over a year ago. Jennings says she hopes the foundation can expand in the coming years to continue to meet the evolving variety of needs of the community.
“The word ‘empowering’ is a strong one; that’s what this Worker Crisis Relief fund does,” Jennings said. “We want to say that, as a community, and PPL is included in that community, we are here to support people when they need it the most. The empowerment is a big reason why we sought this funding.”
Feb 7, 2024 | Community Involvement
Being part of the communities we serve goes beyond delivering safe, reliable electricity. Through PPL Foundation Empowering Communities Grants, we support local programs focused on environmental stewardship and education, economic development and/or workforce development.
The Edible Classroom, a recent PPL foundation grant recipient, is using this funding to expand its operations in two districts. The Lancaster-based nonprofit uses the garden as a tool of educational enrichment. It started as an elementary school volunteer project between Beth Horst, Co-Founder and Director of School District of Lancaster Partnerships and Grace Julian, Executive Director, and Project Manager for Columbia High School’s garden.
There’s tremendous value in what it does for children – educating them through a mix of physical and mental education, bringing the community together – and the team hoped to take this to a broader audience. “And that’s how we became The Edible Classroom.” Horst said.
Since 2017, the organization has formed 15 gardens across three districts. Each garden is an interactive outdoor learning space where students build, tend to and grow a garden. The produce is then supplied to the community for consumption.
“The meaningful engagement with the kids keeps us all very engaged and passionate about what we do,” Julian said. “Kids from across the learning spectrum, even those who say that the classroom is not their favorite place to be, come alive outside in the garden.”
With PPL’s funding, lessons are held during the school day that incorporate STEM standards, healthy living, composting and environmental stewardship. The Edible Classroom says the funding helps it make more of an impact in the community.
One of these gardens is at Columbia High School’s Hill Campus. Since receiving the grant last year, the organization has been able to develop and expand space behind the school.
“This takes learning outside of the typical classroom environment,” said Kendall Pankake, the Principal of the Hill Campus. “Our younger and older students have enjoyed being a part of building the garden from the ground up.”
Students from Columbia High School’s Hill Campus expanded and cultivated this garden behind the school with funding from PPL.
The program’s success has sprouted a future full of opportunities. The Edible Classroom is looking at options to both amplify its involvement with the schools it currently serves, while looking forward to the possibility of expanding to other schools and districts.
“We’re so thankful for the funding from PPL because we believe so deeply in the value of the work we’re doing,” Horst said. “We see the ripple effect of growing food in so many areas – it’s the growing, eating, amending soil, the environmental impacts and tying in the community. The investment has helped make a mark, and we look forward to deepening that investment and making it more beneficial for the schools and the communities.”
The Edible Classroom’s goals are at the root of our Empowering Community grants. We strive to help those who help others, and through the power of education, the seeds of community are being planted in Lancaster County.
