Nov 18, 2025 | Safety and Security
The holidays should be enjoyable. But scammers see this season as a chance to take your money and personal information.
Utility Scam Awareness Day is Nov. 19. We’re joining Utilities United Against Scams (UUAS) to help you spot the warning signs and protect yourself. The Federal Trade Commission reports that Americans lost$12.5 billion to impostor scams in 2024, a 25% increase over the prior year.
As your schedule gets busier, scammers get bolder. They want you to be distracted. Here’s how they try to fool you, and how you can stay safe.
How scammers try to trick you
Scammers rely on pressure, fear and fake information. These are the most common tactics we see.
1. The threatening phone call
What they do:
Someone pretends to be from PPL Electric and claims your bill is past due. They demand immediate payment and push you to use a prepaid card, gift card, CashApp, Venmo, Zelle or cryptocurrency.
Red flag:
We never demand payment right away or ask you to pay through apps or gift cards. If you’re at risk of shutoff, we contact you through official channels and offer payment options.
What to do:
Hang up. Sign in at pplelectric.com to check your real account status or call 1-800-342-5775.
2. The fake caller ID
What they do:
They “spoof” our number so your caller ID looks legitimate.
Red flag:
Anything urgent, pushy or demanding personal information should make you pause, even if the number looks right.
What to do:
Hang up and call 1-800-342-5775 yourself.
3. Phishing emails and texts
What they do:
You get a message saying your bill is overdue, or your account needs an update. There’s a link that leads to a fake site.
Red flag:
Typos, unusual sender addresses, strange links or generic greetings.
What to do:
Don’t click. Go to pplelectric.com by typing it directly into your browser.
4. The impersonator at your door
What they do:
Someone shows up pretending to be a PPL Electric employee. They might say they need inside access, inspect equipment or demand payment.
Red flag:
Our employees carry official photo ID badges. We don’t ask for payments in person, and we don’t sell electricity door-to-door.
What to do:
Ask for ID. If something feels wrong, don’t engage. Call 1-800-342-5775.
Why scammers target the holidays
Scammers know that during the holidays:
- You’re juggling travel, shopping and family plans.
- Unexpected charges may not stand out.
- You’re checking accounts less often.
- You’re in a generous mindset.
That combination makes it easier for them to slip through the cracks.
Your scam-safe checklist
Use these steps to protect yourself and others:
✔ Slow down. Pressure to act fast is the biggest warning sign.
✔ Verify. Hang up and call us directly at 1-800-342-5775.
✔ Share what you learn. Talk with older relatives, neighbors, and friends. They’re often targeted.
If You Think a Scammer Reached You
Take action right away:
- Stop the contact — hang up, delete the message, or close the door
- Tell us at 1-800-342-5775
- Report it to your local police
- File a report with the FTC at reportfraud.ftc.gov
- Warn friends and family
We’re Here to Help
We work closely with law enforcement and UUAS year-round to protect our customers. This Utility Scam Awareness Day, take a moment to learn the signs and share them with someone who may need the reminder.
For more resources, visit pplelectric.com/scams.
Follow us for updates:
Remember: We will never demand immediate payment or ask you to use gift cards, payment apps, or cryptocurrency.
When in doubt, check your account at pplelectric.com or call 1-800-342-5775.
Nov 4, 2025 | Community Involvement, Safety and Security
Lineworker Brian Chuzas is proof that PPL Electric Utilities’ commitment to safety — and keeping others safe — extends far beyond the company’s service centers and work sites.
While finishing up a recent repair job with his crew in Pittston Township, Luzerne County, Brian saw thick smoke in the sky. Something didn’t feel right, so he decided to check it out.
It’s a good thing he did.
When Brian got closer, he saw a house on fire. He quickly called 911 and stayed on the phone to give updates. At the house, another person was trying to get inside, yelling for anyone who might be trapped.
Brian went up to the door, kicked it in and found a three-year-old girl crying on the other side.
“I put my hand out and said, ‘let’s get out of here,'” Chuzas said.
He walked the girl outside and brought her to the other man assisting. But the girl started yelling for her parents, sending Brian back into the burning house to find them.
He searched the first floor, then ran upstairs to check the bedrooms and bathroom before heading back downstairs to look in the kitchen.
“As I got to the kitchen, I could see some stairs to the basement and there was an inferno,” Chuzas said. “Then I heard something blow up in the kitchen and reality kicked in. I could feel heat from the fire. That’s when the 911 dispatcher said I needed to get out of the house. I started making my way out of the house and yelling for the parents.”
As Brian left the house, he saw what he believed were the parents and shouted for them to escape. By then, firefighters had arrived and were ready to help.
PPL Electric crews always identify their location with an address in their pre-job discussions, so Brian was readily able to provide an accurate location to the 911 dispatcher.
“I’m just thankful that I was able to help and that everyone got out OK,” Chuzas said.
Jun 19, 2025 | Storms and Outages
A round of severe weather is expected to move across our territory this afternoon into the evening hours. The storm is expected to produce wind gusts of 50-plus mph in addition to lightning and rain.
We have been monitoring this storm closely over the past few days and are ready to respond. Even with the best preparation, storms and severe weather can cause damage and result in outages. We’ve activated our storm response plans, which include:
- Activating storm teams with additional personnel in the field, control centers and customer service centers across our 29-county territory.
- Implementing 16-hour shifts for around-the-clock coverage.
- Bringing in additional crews from outside the company to assist in restoration efforts.
We encourage you to also prepare for the storm. We offer the following safety tips and reminders:
- If you encounter a downed wire at any time, assume it’s energized and stay away. If you see one, report it immediately to PPL Electric.
- Just in case you lose power, it’s good to have an emergency kit on hand with food, water, medication and any pet supplies you may need.
- We encourage customers who have medical conditions requiring electricity to make arrangements in case of an emergency.
- Make sure to keep phones and other mobile devices charged.
- Remember that candles can start fires. If you lose power, use flashlights instead. If you use a generator to supply power during an outage, be sure to operate it outdoors.
- For your safety and ours, please keep a safe distance from our crews.
To report or check the status of an outage, visit pplelectric.com/outage.
May 1, 2025 | Safety and Security
Staying safe around electricity is something we focus on every day as we work to deliver the most reliable power possible to our 1.5 million customers. We should also take that mindset home with us and make electrical safety a priority.
During National Electrical Safety Month, take some time to inspect electrical equipment and components in your home and make sure your home is free from electrical hazards. And if you do detect some safety hazards, consider hiring a qualified electrician to do an inspection and make any needed repairs or upgrades.
Here are some common electrical safety measures, including tips from the Electrical Safety Foundation International, that you can take around your house:
Extension cords
- Never use more than one extension cord and don’t overload the cords you do use.
- Make sure the extension cords you use are properly rated for their intended use and have been approved by an independent testing laboratory.
- Inspect cords before use. If you spot cracked or frayed sockets, loose wires or loose connections, discard and replace the cord.
- Don’t put staples or nails through cords.
- Don’t put carpets or rugs over cords.
Overloaded circuit warnings
- Flickering, blinking or dimming lights.
- Frequently tripped circuit breakers or blown fuses.
- Warm or discolored wall plates.
- Crackling, sizzling or buzzing in receptacles.
Power tool safety
- Use ground fault circuit interrupters with power tools to protect against shocks.
- Don’t use extension cords longer than 100 feet with power tools.
- Never use power tools near live electrical wires or water pipes.
- When working with electricity, use tools with insulated grips.
- Wear appropriate personal protective equipment.
Smoke alarms
- Install smoke alarms in every bedroom, outside each sleeping area and on every floor.
- Test smoke alarms once a month.
- Replace smoke alarm batteries annually.
- Occasionally dust or lightly vacuum exterior of alarm to remove dust and cobwebs.
- Replace smoke alarms every 10 years.
Outdoor safety
- Contact 811 at least three business days before any digging project.
- Always identify potential overhead power lines before beginning any outdoor project.
- Carry ladders parallel to the ground to avoid contact with overhead power lines.
- Don’t use electrical equipment or extension cords in wet conditions or in the rain.
Additional resources
PPL Electric offers a variety of important electrical safety information and resources at pplelectric.com/safety. You can find resources for specific groups including:
Apr 17, 2025 | Community Involvement, Energy Efficiency
Over 500 students participated in the annual Bright Ideas Energy Efficiency Student Poster Contest and 27 participated in the Think! Energy Innovation Challenge, presented by PPL Electric Utilities. Students designed posters and other creative projects to illustrate practical ideas for energy efficiency and sustainability.
Contest submissions came from students whose classes participated in energy efficiency presentations and hands-on activities. Topics and bright ideas from this year’s poster entries included recycling, efficient lighting, using solar power, turning off appliances when not in use and more.
Budding artists from kindergarten through 8th grade took part in the Bright Ideas Energy Efficiency Student Poster Contest. Along with highlighting environmental awareness, the artwork also earned accolades for several participants. Grand prize winners received a $100 gift card, plus a $100 grant for the teacher and a pizza or ice cream party for the class. Honorable mentions received a $25 gift card and a pizza or ice cream party.
The Think! Energy Innovation Challenge encouraged 9th through 12th grade students to create compelling video and artwork showcasing their ideas for water and energy efficiency. Teams of up to four students submitted their work, with the grand prize and honorable mention recipients each receiving wireless headphones.
Teachers emphasized the importance of sustainability education following this year’s event.
“Thank you to PPL Electric Utilities for offering this opportunity to my students,” said Ms. Nikki Giannaras from Hanover Elementary School. “They were very excited about the contest. A big congratulations to my student, Evy, on winning the Grand Prize!”
“The energy program was perfect to jump-start our class lessons on conservation and energy,” said Ms. Justine Taylor from Conestoga Christian School. “My students were excited to participate in the poster contest and were blessed to be awarded with a party when one of my students won an honorable mention. Thank you, PPL Electric Utilities, for all you do for our community!”
“I am beyond excited to share that one of my students, Cayden, was selected for an honorable mention in the PPL Electric Utilities contest!” said Ms. Nicole Szarka from Willow Lane Elementary School. “We had such an amazing time during the presentation, where my students and I learned so much about the energy industry, sustainability and how we can all make a difference. The hands-on experience and engaging activities during the visit truly inspired my students… It’s moments like these that remind me how much potential each of my students has to achieve great things.”
PPL Electric Utilities is proud to host the Bright Ideas Energy Efficiency Student Poster Contest and Innovation Challenge. Find the full list of winners below and enjoy their artwork here.
Looking for ways to find energy savings at home? Explore our getting started guide.
Poster contest pizza party at Drums Elementary School.
Poster contest honorable mention (Jacob) from Blue Mountain Elementary School.
Innovation Challenge grand prize winners (Solenne and Serafima) from Lancaster Catholic High School.
Innovation Challenge honorable mentions (Logan, Elani and Shelby) from Donegal High School.
Grades K – 2nd
Grand Prize: Liam (Ms. Melissa McGee; Drums Elementary School)
Honorable Mentions: Cayden (Ms. Nicole Szarka; Willow Lane Elementary School), Samantha (Mc. Jaclyn Tumolo; Lincoln Elementary School)
Grades 3rd – 5th
Grand Prize: Evelyn (Ms. Nikki Giannaras; Hanover Elementary School)
Honorable Mention: Jacob (Ms. Amanda Deal; Blue Mountain East Elementary School), Lila (Ms. Justine Taylor; Conestoga Christian School)
Grades 6th – 8th
Grand Prize: Lyla (Mr. Joshua Abrams; Springhouse Middle School)
Grades 9th – 12th (Innovation Challenge)
Grand Prize: Solenne and Serafima (Ms. Anne Bleistine; Lancaster Catholic High School)
Honorable Mention: Aidyn and Mitch (Mr. Mark Nebzydoski; Western Wayne High School), Logan, Elani and Shelby (Mr. Matthew Deller and Mr. Robert Swisher; Donegal High School)
