Dec 5, 2025 | Safety and Security
The holidays are a time for friends, family and appreciating all we have to be thankful for.
And nothing shows you care more than keeping those you love most safe throughout the season, right?
It can be a busy time of year, but don’t forget to make safety — especially electrical safety — a top priority when decorating your home. Here are 8 tips to keep your season merry, bright and safe.
- Check the halls before you deck the halls. Throw out any damaged light strands and replace them with LED bulbs. Check wall sockets, wires and connections to make sure they’re in good, working order. If you find a problem, contact a professional, certified electrician.
- Place decorations and trees at least three feet from heat sources like fireplaces, portable heaters, radiators and candles. If using candles, blow them out when you leave the room or go to sleep.
- Inspect your cords to make sure they’re marked for proper use. Use plastic or insulated clips to secure your cords. Avoid using nails, screws or tacks. Avoid running extension cords under rugs or in high traffic areas.
- If you have a natural tree, water it frequently to keep it fresh. The heat from incandescent bulbs can ignite a dry tree. If you have incandescent bulbs, consider switching to more energy-efficient LED bulbs.
- Be mindful of your electrical load. While some of us may enjoy big, beautiful and bright displays, overloading can cause fires. Follow manufacturer guidelines for how many sets of lights can be safely connected to your outlets and extension cords.
- When decorating outdoors, always carry ladders parallel to the ground and look up for power lines before setting up your ladder.
- Always hang your decorations during daylight hours.
- At night, make sure to turn your holiday lights and decorations off before leaving home and going to bed.
Don’t let something preventable steal your holiday cheer. Whether you are just getting ready to decorate — or if you already have — keep these tips in mind to stay safe and merry this season.
Nov 25, 2025 | Community Involvement
For more than a century, our dedicated team has stood by a simple belief: supporting our communities is both our responsibility and our privilege. We take pride in rolling up our sleeves and working together to empower our neighbors and create a brighter tomorrow.
As we approach the end of 2025, here are 5 of our favorite events from this past year:
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Who doesn’t love a good surprise? We started the year with visits to local schools, honoring four STEM teachers with our annual STEM Educator Awards. The teachers from each school received money to put toward classroom supplies and career development.
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As we all thawed out, our team sprung into action during Earth Month, planting trees in Harrisburg, Williamsport and Faylor Lake in Snyder County to help keep central Pennsylvania beautiful.
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The summer was a busy season for our team, but we always make time to volunteer and welcome the little leaguers taking part in the Little League World Series in Williamsport. As safety walkers during the Grand Slam Parade, our employees walk the floats along the route to let the young stars soak in a great event.
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Our annual Day of Caring was bigger than ever! 525 employees volunteered at 27 locations across our territory in September. This was followed by another 70 employees and their families taking part in our Family Day of Caring.
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While we like our traditions, we also like trying new things. We had a blast at the Suites N’ Treats Halloween event in Allentown, dressing up and handing out candy in a safe, inclusive and accessible environment designed for at-risk children and children with disabilities.
With the holiday season in full swing, our work is not done; our employees will be busy in our communities and delivering safe, reliable power to light up the moments that matter most to your families.
For more about our community involvement, visit pplelectric.com/community.
Nov 18, 2025 | Safety and Security
The holidays should be enjoyable. But scammers see this season as a chance to take your money and personal information.
Utility Scam Awareness Day is Nov. 19. We’re joining Utilities United Against Scams (UUAS) to help you spot the warning signs and protect yourself. The Federal Trade Commission reports that Americans lost$12.5 billion to impostor scams in 2024, a 25% increase over the prior year.
As your schedule gets busier, scammers get bolder. They want you to be distracted. Here’s how they try to fool you, and how you can stay safe.
How scammers try to trick you
Scammers rely on pressure, fear and fake information. These are the most common tactics we see.
1. The threatening phone call
What they do:
Someone pretends to be from PPL Electric and claims your bill is past due. They demand immediate payment and push you to use a prepaid card, gift card, CashApp, Venmo, Zelle or cryptocurrency.
Red flag:
We never demand payment right away or ask you to pay through apps or gift cards. If you’re at risk of shutoff, we contact you through official channels and offer payment options.
What to do:
Hang up. Sign in at pplelectric.com to check your real account status or call 1-800-342-5775.
2. The fake caller ID
What they do:
They “spoof” our number so your caller ID looks legitimate.
Red flag:
Anything urgent, pushy or demanding personal information should make you pause, even if the number looks right.
What to do:
Hang up and call 1-800-342-5775 yourself.
3. Phishing emails and texts
What they do:
You get a message saying your bill is overdue, or your account needs an update. There’s a link that leads to a fake site.
Red flag:
Typos, unusual sender addresses, strange links or generic greetings.
What to do:
Don’t click. Go to pplelectric.com by typing it directly into your browser.
4. The impersonator at your door
What they do:
Someone shows up pretending to be a PPL Electric employee. They might say they need inside access, inspect equipment or demand payment.
Red flag:
Our employees carry official photo ID badges. We don’t ask for payments in person, and we don’t sell electricity door-to-door.
What to do:
Ask for ID. If something feels wrong, don’t engage. Call 1-800-342-5775.
Why scammers target the holidays
Scammers know that during the holidays:
- You’re juggling travel, shopping and family plans.
- Unexpected charges may not stand out.
- You’re checking accounts less often.
- You’re in a generous mindset.
That combination makes it easier for them to slip through the cracks.
Your scam-safe checklist
Use these steps to protect yourself and others:
✔ Slow down. Pressure to act fast is the biggest warning sign.
✔ Verify. Hang up and call us directly at 1-800-342-5775.
✔ Share what you learn. Talk with older relatives, neighbors, and friends. They’re often targeted.
If You Think a Scammer Reached You
Take action right away:
- Stop the contact — hang up, delete the message, or close the door
- Tell us at 1-800-342-5775
- Report it to your local police
- File a report with the FTC at reportfraud.ftc.gov
- Warn friends and family
We’re Here to Help
We work closely with law enforcement and UUAS year-round to protect our customers. This Utility Scam Awareness Day, take a moment to learn the signs and share them with someone who may need the reminder.
For more resources, visit pplelectric.com/scams.
Follow us for updates:
Remember: We will never demand immediate payment or ask you to use gift cards, payment apps, or cryptocurrency.
When in doubt, check your account at pplelectric.com or call 1-800-342-5775.
Nov 4, 2025 | Community Involvement, Safety and Security
Lineworker Brian Chuzas is proof that PPL Electric Utilities’ commitment to safety — and keeping others safe — extends far beyond the company’s service centers and work sites.
While finishing up a recent repair job with his crew in Pittston Township, Luzerne County, Brian saw thick smoke in the sky. Something didn’t feel right, so he decided to check it out.
It’s a good thing he did.
When Brian got closer, he saw a house on fire. He quickly called 911 and stayed on the phone to give updates. At the house, another person was trying to get inside, yelling for anyone who might be trapped.
Brian went up to the door, kicked it in and found a three-year-old girl crying on the other side.
“I put my hand out and said, ‘let’s get out of here,'” Chuzas said.
He walked the girl outside and brought her to the other man assisting. But the girl started yelling for her parents, sending Brian back into the burning house to find them.
He searched the first floor, then ran upstairs to check the bedrooms and bathroom before heading back downstairs to look in the kitchen.
“As I got to the kitchen, I could see some stairs to the basement and there was an inferno,” Chuzas said. “Then I heard something blow up in the kitchen and reality kicked in. I could feel heat from the fire. That’s when the 911 dispatcher said I needed to get out of the house. I started making my way out of the house and yelling for the parents.”
As Brian left the house, he saw what he believed were the parents and shouted for them to escape. By then, firefighters had arrived and were ready to help.
PPL Electric crews always identify their location with an address in their pre-job discussions, so Brian was readily able to provide an accurate location to the 911 dispatcher.
“I’m just thankful that I was able to help and that everyone got out OK,” Chuzas said.
Jun 19, 2025 | Storms and Outages
A round of severe weather is expected to move across our territory this afternoon into the evening hours. The storm is expected to produce wind gusts of 50-plus mph in addition to lightning and rain.
We have been monitoring this storm closely over the past few days and are ready to respond. Even with the best preparation, storms and severe weather can cause damage and result in outages. We’ve activated our storm response plans, which include:
- Activating storm teams with additional personnel in the field, control centers and customer service centers across our 29-county territory.
- Implementing 16-hour shifts for around-the-clock coverage.
- Bringing in additional crews from outside the company to assist in restoration efforts.
We encourage you to also prepare for the storm. We offer the following safety tips and reminders:
- If you encounter a downed wire at any time, assume it’s energized and stay away. If you see one, report it immediately to PPL Electric.
- Just in case you lose power, it’s good to have an emergency kit on hand with food, water, medication and any pet supplies you may need.
- We encourage customers who have medical conditions requiring electricity to make arrangements in case of an emergency.
- Make sure to keep phones and other mobile devices charged.
- Remember that candles can start fires. If you lose power, use flashlights instead. If you use a generator to supply power during an outage, be sure to operate it outdoors.
- For your safety and ours, please keep a safe distance from our crews.
To report or check the status of an outage, visit pplelectric.com/outage.
