Sep 7, 2023 | Safety and Security
September is National Preparedness Month, and amid an active storm season, we encourage you to plan ahead so you’re ready if an emergency strikes.
“This year, we have already experienced 36 storms across the regions we serve,” said Sal Salet, vice president of Distribution Operations. “While we continually maintain and upgrade our grid to better withstand more severe storms, we recommend all of our customers plan ahead to be ready for any emergency.”
Here are a few steps to get you started:
- Make a plan: Develop an emergency plan including everyone in your household so you’ll know how and where to meet, how you’ll contact each other and what to do in different situations.
- Be prepared: Prepare an emergency kit, including non-perishable food, water, medication, first aid supplies and any pet supplies you may need. Also include batteries and battery-operated flashlights. Store your emergency kit in one location that’s easy for everyone to find and preferably in an air-tight container.
- Stay Informed: We use several ways to communicate before storms and during emergencies. One way to stay informed is through alerts. Sign into your online account and adjust your alert preferences at pplelectric.com/alerts. You can choose to receive a phone call, email, or text message for status updates about an outage. For more tips on reporting outages and staying safe during a storm, visit pplelectric.com/outage.
We also take storm-prep very seriously and constantly prepare for emergencies. Here are a few things we do to prevent outages:
- Ongoing investments: Throughout the year, we make key investments to strengthen our electric system to be more resilient against severe weather. This work includes investments in grid automation, comprehensive line clearing and enhancements to power lines, poles, and other equipment. Since 2015, our smart grid technology alone has avoided more than 1.7 million outages.
- Training and safety measures: Our teams are constantly training on storm-response techniques and practicing how we respond and dispatch crews. Leading up to severe weather, our team monitors the weather and its impact across surrounding regions so we already have crews ready to respond when the storm hits.
- Mutual response: We maintain mutual assistance relationships that provide access to critical resources and hundreds of crews in 29 states and four provinces in Canada when mobilizing for potential large-scale restoration efforts.
“Our customers are always top priority,” said Salet. “That remains true whether we are restoring power after a storm or planning investments to our grid.”
Don’t wait for a storm to hit. Use National Preparedness Month as a reminder to make a plan, create a kit and be prepared for any type of emergency. Stay safe!
May 24, 2023 | Reliability, Storms and Outages
As summer approaches, so does the start of the summer storm season.
We want you to know we’re prepared to continue delivering safe and reliable service in all kinds of weather.
One way we keep the lights on during storms is through the investments we’ve made in our Smart Grid. If an outage occurs, our self-healing grid can sense the problem and automatically reroute power to restore as many customers as possible, almost instantly. This technology — along with replacing older equipment, upgrading to storm-resistant poles and wires and using data to proactively trim trees before they fall on wires — helps us reduce outages and respond quicker if an outage occurs.
We’ve also made it easier than ever to stay informed. You can customize your outage alerts to receive a phone call, text message or email with updates on repair crew status and estimated restoration times if you lose power. You can customize those alerts and also sign up for billing and payment alerts on our Alert Preferences page.
Even with the best preparation and information, storms and severe weather can cause damage and result in outages. We keep our outage map updated with real-time information on outage causes and estimated restoration times. If your power goes out, you can help us by reporting your outage in a few simple steps on our Outages and Issues page.
No matter what Mother Nature throws our way, we’ll be ready. And, our crews will be there to work as safely and quickly as possible to restore power if needed.
Dec 22, 2022 | Storms and Outages
Power outage? Text “outage” to “TXTPPL” or report it here.
Update: 12.24.22, 6 p.m.
- Winter Storm Elliott, which began Thursday afternoon, has caused power outages across our territory.
- As of approximately 6 p.m., less than 2,000 of our 1.4 million customers were without power.
- Since the beginning of the storm, our crews have restored power for nearly 102,000 customers.
- Our crews continue to work to restore each and every customer as safely and quickly as possible. The best way to stay up to date on your specific outage is through PPL Alerts here. You can also check the status of an outage here.
- We’re expecting very cold temperatures throughout the weekend. Please read the extreme cold safety tips below. Stay safe and be well.
Update: 12.24.22, 12 p.m.
- Winter Storm Elliott, which began Thursday afternoon, has caused power outages across our territory. If additional outages occur today, we’re prepared to respond.
- As of approximately noon, about 5,000 of our 1.4 million customers were without power.
- Since the beginning of the storm, our crews have restored power for nearly 100,000 customers.
- Our crews — as well as crews from peer utilities — continue to work to restore each and every customer as safely and quickly as possible. The best way to stay up to date on your specific outage is through PPL Alerts at pplelectric.com/alerts. You can also check the status of an outage online at pplelectric.com/outage
Update: 12.23.22, 4 p.m.
- Winter Storm Elliott, which began Thursday afternoon, has caused power outages, and we’re expecting more outages as the storm evolves.
- As of approximately 4 p.m., about 32,000 of our 1.4 million customers were without power.
- Since the beginning of the storm, our crews have restored power for more than 53,000 customers.
- Our crews — as well as crews from peer utilities — continue to work to restore each and every customer as safely and quickly as possible. The best way to stay up to date on your specific outage is through PPL Alerts at pplelectric.com/alerts. You can also check the status of an outage online at pplelectric.com/outage
- The temperature is falling and we’re expecting very cold temperatures throughout the weekend. We encourage our customers to stay safe during this time.
Update: 12.23.22, 10:30 a.m.
The forecast is calling for plummeting temperatures as an artic front moves through the area. Please stay safe and be prepared with these tips:
- Prepare and maintain an emergency kit with food, water, medication and any pet supplies you may need.
- Open curtains on your south-facing windows during the day to allow sunlight to naturally heat your home and close them at night to reduce the chill you may feel from cold windows.
- Heat loss is even greater during periods of extreme cold. Cover drafty windows. Roll up a towel or blanket for the bottom of drafty exterior doors. (When possible, add caulk or weather stripping to seal air leaks around leaky doors and windows.)
- When you are home and awake, set your thermostat as low as is comfortable. (If you raise the thermostat, your home will use more energy.)
- Before going to sleep or if you’re out of the house, turn your thermostat back 10° to 15° for eight hours and save around 10% a year on your heating and cooling bills.
- Keep your fireplace damper closed unless a fire is burning. Keeping the damper open is like keeping a window wide open during the winter; it allows warm air to go right up the chimney.
- Check the seal on the fireplace flue damper and make it as snug as possible.
- If you have a power outage, avoid using candles for lighting because they can start fires. Use flashlights instead.
- If you use a portable generator, never operate it in your home, garage or any enclosed area where deadly carbon monoxide fumes can accumulate.
- If you rely on medical equipment or have special personal needs, plan what you would do in the event of an extended power outage at your home.
Update: 12.23.22, 9 a.m.
- Winter Storm Elliott, which began Thursday afternoon, has caused power outages. We’re expecting more outages throughout the day as winds ramp up and temperatures plummet. Our crews — as well as crews from peer utilities — continue to work to restore each and every customer as safely and quickly as possible.
- As of approximately 9 a.m., about 2,600 of our 1.4 million customers were without power.
- Since the beginning of the storm, our crews have restored power for more than 20,000 customers.
Update: 12.22.22, 1 p.m.
Winter Storm Elliott has entered our area and is expected to bring rain, wintry precipitation, heavy winds, and plummeting temperatures through Saturday. With a storm of this magnitude, we are expecting power outages. We want you to know that we’re ready to respond.
We have more than 2,000 employees from our own team and peer utilities prepared to support our restoration efforts. We’ll work as safely and quickly as possible to assess damage and restore power to all customers who are impacted.
We’ll be posting updates on this page throughout the storm. If you need to report an outage, check estimated restoration times, or adjust your alert preferences, click here.
While we’ve prepared for possible outages, we want you to be prepared too:
- Charge your cell phones, portable chargers, and other electronic devices so they’re ready to use in case of an emergency.
- Prepare or update your emergency kit with food, water, medication, and pet supplies.
- Double check your flashlights for batteries.
- If you have a portable generator, test it to make sure it’s working, but don’t operate in an enclosed area, like a garage, where carbon monoxide fumes could accumulate.
- Assume any downed power line is energized. Stay clear by at least 100 feet and keep kids and pets away. If you see a downed power line, report it immediately by calling 1-800-342-5775.
Dec 14, 2022 | Safety and Security
Deck the Halls and do it safely.
Fa la la la la, la la la la.
The holiday season is upon us. It’s the time of year for fun, cheer, and holiday lights! With all the hustle and bustle of the season, it’s important to keep safety — particularly electrical safety — at the top of your holiday list.
Did you know that nearly 5,000 people visit the emergency room each holiday season due to indoor and outdoor electric decoration mishaps, according to the United States Consumer Product and Safety Commission?
Don’t be part of that statistic. Here are six tips, courtesy of Electric Safety Foundation International (EFSI), to keep you safe while decking the halls:
- Check it Twice — Be sure to check strings of lights for broken bulbs, cracked sockets or loose connections. Also check each decoration’s electrical cord to ensure they are not frayed or cut.
- Easy There Clark — When hooking up electrical holiday decorations, don’t overload circuits, outlets, or extension cords with too many plugs. Remember to always follow the manufacturer’s guidelines for how many sets of lights can be safely connected. Too many strings can cause a potential overload, which is one of the leading causes of house fires.
- Up on the Rooftop — When stringing up outdoor lights, always use a dry wooden or fiberglass ladder and stay clear of any overhead powerlines. You, your decorations, and your equipment should be at least 10 feet away from powerlines at all times.
- Hang them with Care — When hanging electrical holiday decorations, don’t use nails, screws, tacks, or staples to hang them. Piercing the cord could damage the wire’s insulation and cause electrical shock or fire. Try using plastic or insulated clips instead.
- Home Alone — If you are leaving the house, be sure you turn off your holiday lights and decorations. And do the same when you’re sleeping. Using an automatic timer can make it easier to turn everything off, or on, precisely when you want to.
- Bah Hum-Rug — When decorating indoors, don’t run any extension cords under rugs or carpets. Plus, be sure to discard any older, outdated, or damaged extension cords to help prevent the risk of a fire.
Don’t let something preventable ruin your holiday season. A little bit of preparation can help you make your season bright, and most importantly, safe.
Nov 28, 2022 | Community Involvement
At PPL Electric Utilities, we power 29 counties in Pennsylvania. This isn’t just our service territory, it’s our home. It’s where we live and work. It’s where our children go to school. We’re all neighbors.
That’s why we’re proud of the support we’ve provided to our communities this year – and our commitment to continuing these efforts for years to come. Here are just a few examples of the ways we’ve brightened lives in 2022.
Volunteerism
Throughout the year, our employees give their time and talent to support organizations they’re passionate about, including volunteering on 100+ nonprofit boards. Additionally, in 2022, there were several organized efforts during which our employees and their families could support our communities.
In April, more than 150 employees planted trees, created trails and more during Earth Appreciation Month. Organizations and locations we supported included Wayne Grube Memorial Park, Hays Elementary, Lehigh Valley Zoo, Pool Wildlife Sanctuary, Northcentral PA Conservancy, Louise Moore Park and more.
This fall, over 200 employees and their families participated in United Way Day of Caring events serving nonprofit organizations in the Lehigh Valley, Harrisburg, and Benton. Participants helped complete projects at the Sixth Street Shelter, Camel’s Hump Farm, Lehigh County Humane Society, Phoebe Allentown Health Care Center, and other locations.
Supporting STEM education
One initiative about which we are particularly passionate is supporting STEM (science, technology, engineering and math) education. From the Mifflinburg Science Festival in Union County to the Summer Reading Program at the Whitehall Township Public Library in Lehigh County, and communities in between, we’ve helped offer students many new opportunities to flex their brains in 2022. Find out more about our support of STEM education programs.
We know that it’s more important than ever to engage students in STEM disciplines from an early age, and that’s one of the reasons we continue to support efforts like the PPL Foundation’s Cover to Cover program and Empowering Educators grants, which support and encourage teachers to provide hands-on STEM learning experiences. Learn more about the 2022 Empowering Educators grant recipients.
Keeping communities safe
We take our commitment to electrical safety seriously. In 2022 alone, our Live Line Electrical Safety Exhibit, which demonstrates the dangers associated with electrical lines, reached 9,500 first responders and others. The exhibit has reached over 57,000 since its creation in 2016.
This year, more than 10,000 students in 60+ schools learned about electrical safety from “Captain Wattage” during a show we developed in partnership with The National Theatre for Children. That show has reached over 125,000 kids since 2015 via livestream and in-person performances.
We also distributed thousands of free books on electrical safety for students, a program that has impacted more than 43,000 kids since its start in 2018.
Lending a helping hand
With prices rising in industries across the board, some customers are having trouble keeping up with their bills. That’s why we’ve supported customers with payment assistance and other programs, and provided tips and tools to help you use less energy. Check out our new 360 interactive tool to find the savings hiding in your home.
Going green
Protecting the environment is another critical part of our community commitment. We want to keep our winged neighbors safe and thriving, all while protecting the natural beauty of Pennsylvania. We’ve built nesting platforms to protect birds of prey, and we consider the environmental impact of everything we do.
Since our Community Roots program started in 2017, we have given away over 127,000 trees and pollinator plants to help stabilize streambanks, beautify neighborhoods and provide important habitat for birds, bees and butterflies. Over the past year, we’ve connected with thousands of people at dozens of Community Roots events at fairs, concerts, festivals, schools, land conservancies, and conservation organizations in places like Allentown, Bloomsburg, Catawissa, Honesdale, Scranton, Wilkes-Barre and Williamsport, to name a few.
As we look ahead to 2023, we look forward to continuing to serve and support the communities we all call home. Stay tuned to the community involvement category on this blog and follow us on Facebook, Twitter and Instagram to keep up with our community efforts throughout the year.
