Winter storm: Latest updates on our response

Winter storm: Latest updates on our response

Power outage? Text “outage” to “TXTPPL” (898775) or report it here.

Update: 1.10.24, 4:30 p.m.

As of 3:30 Wednesday afternoon, about 8,750 of our 1.5 million customers were without power. Since Tuesday afternoon, 65,000 customers have been restored from the original 73,750 customers without power.

We have brought in additional crews to supplement our efforts. Our crews began working Tuesday morning and will continue to work around the clock to safely and quickly restore power as soon as possible.

Update: 1.10.24, 10:00 a.m.

Storms caused widespread damage and power outages across our service territory Tuesday afternoon into the early morning on Wednesday. As of approximately 7:30 a.m., about 12,600 of our 1.5 million customers were without power.

Our crews began working Tuesday morning and are continuing to safely restore power to customers who are experiencing outages. We are bringing in additional crews to supplement our efforts.

Because of the scope of repairs, full restoration could take until Thursday for some customers, although many customers will get power restored sooner, as crews work around the clock to repair damage.

Continued wind could result in additional outages through this afternoon. We encourage customers to stay safe and report any outages.

Update: 1.9.24, 11:00 a.m.

An incoming storm is expected to bring heavy rain and winds across our service territory from Tuesday morning into Wednesday afternoon. We’re closely monitoring the forecast and are prepared to respond to storm-related power outages.  

Our dedicated team is ready to respond to any issues that may arise, and we are bringing in additional workers to assist in any restoration efforts that may be necessary. We’ll work as safely and quickly as possible to assess damage and restore power to all customers who are impacted.  

We’ll be posting updates on this page throughout the storm. You can adjust alert preferences to receive a phone call, text or email at to stay informed during a storm. If you experience an outage, report it by visiting,texting “Outage” to TXTPPL or call 1-800-342-5775. 

While we’ve prepared for possible outages, we want you to be prepared too: 

  • Charge your cell phones, portable chargers and other electronic devices so they’re ready to use in case of an emergency.    
  • Prepare or update your emergency kit with food, water, medication and pet supplies.   
  • Remember that candles can start fires. If you lose power, use flashlights instead. Now is a good time to check your flashlight batteries.   
  • If you have a portable generator, test it to make sure it’s working, but never operate it in an enclosed area, like a garage, where carbon monoxide fumes could accumulate.    
  • Assume any downed power line is energized. Stay clear by at least 100 feet and keep kids and pets away. If you see a downed power line, report it immediately by calling 1-800-342-5775 (1-800-DIAL-PPL).