(UPDATE: We’ve had several customers leave comments regarding apparent scams. Please be sure to report any scam attempts to us at 1-800-342-5775 and also to local police. Thank you.)

We’re warning our customers to be aware of a phone scam in which calls appear to come from PPL and mimic our call center.

Customers are being called and told their account is delinquent and they need to make an immediate payment or have their electricity shut off. In many cases, customers are being told to pay with prepaid debit cards. They are being instructed to call a phony call center, where they are prompted to enter their account information.

In one brazen attempt, a scammer walked into a business pretending to be from PPL and demanded money under threat of a service shut-off, but was unsuccessful.

Threatened shut-offs are a tactic used in previous scam attempts against our customers and at other utilities across the country.

The bogus number that customers are being told to call— 855-625-7634 — has been associated with other scams against utility customers in other parts of the country. Another number — 844-255-4708 — also is being used. In some cases, the bogus number has been set up to look on Caller ID like it is from PPL.

Update: We’ve heard that scammers are now using a different phone number (866-978-5151) to imitate our automated phone system and try to steal your money. No matter what number they use, our advice remains the same: We remind residential and small business customers that the only number you should be calling to discuss your account is 1-800-DIAL-PPL (1-800-342-5775). Mid-size to large businesses can call 1-888-220-9991, option 4.

Mostly business, and some residential, customers have been targeted by the recent scams.

“We want all of our customers to be aware of this sophisticated scam activity and be prepared,” said Christopher Cardenas, customer services vice president. “We continue to work with law enforcement on these cases, and we urge any customers who receive scam calls to notify their local police.”

Here is important information to avoid scams:

  • We never send anyone to demand bill payment
  • We don’t call customers seeking personal information
  • We never call customers threatening to shut off electric service unless immediate payment is made
  • We don’t accept Green Dot or other prepaid debit cards for bill payments

We do conduct collections activities on accounts that are legitimately delinquent. Service termination always is a last resort. When we begin the service termination process, we provide a formal notification that involves a letter and phone call. At any time, a customer who is delinquent can call us to make a payment arrangement and avoid shutoff.

Be sure to report any scam attempts to us at 1-800-342-5775 and also to local police.