As part of our ongoing You Ask, We Answer campaign, we’re answering questions we frequently receive from customers. Here’s one we hear quite a bit:

Someone came to my door saying they could save me money on my electric bill. They wanted to talk to me about my energy use. Were they legitimate? What should I do in that situation?

Many competitive energy suppliers are licensed to operate in our service territory. We’re aware that some of them try to solicit business by going door to door.

Here’s the advice we give our customers on how to deal with door-to-door energy solicitors:

– Be aware that PPL Electric Utilities does not send employees to solicit door to door. If the solicitor claims to represent PPL or come from PPL, it’s a scam.
(We may occasionally send an employee or contractor to your door to talk with you about work taking place on or near your property. They won’t try to sell you anything.)

– If you choose to discuss your energy use with the solicitor, cover the part of the bill with your PPL Electric Utilities account number. For security, account numbers should not be posted in public places or shared with others.

– We recommend that our customers visit the Pennsylvania Public Utility Commission’s website at before signing any energy contract with a competitive supplier. You may be able to get a better offer than the one being made by the door-to-door solicitor.

Before signing any contract with a competitive energy supplier, be sure you’re familiar with all terms. Is the rate fixed or variable? Is there a cancellation fee? How long does the contract last? All of these factors can affect whether the deal is right for you.

To see prior You Ask, We Answer posts, click here.