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Mar 1, 2018 | Reliability | 5 comments

A stronger grid against storms

Updated at 11 a.m. Friday (3/2): Today’s nor’easter with its high winds is causing a lot of damage throughout our service area, and more bad weather is to come. There are many individual repair locations, so some outages may be prolonged. We urge customers to prepare for that possibility.

We don’t yet have restoration times for specific locations but will provide that info when we can.

Hundreds of PPL employees and contractors are working to fight the effects of this storm. We’ll work as quickly and safely as we can to restore power and will keep you informed as the storm develops.

In the meantime, please stay safe. Stay clear of downed lines and report them ASAP to 1-800-DIAL-PPL. And report any outages at 1-800-DIAL-PPL or

Our investments in our network have significantly reduced storm-related outages, while also making our grid more resilient and secure. A few examples:

  • Our innovative smart grid technology has restored power to more than 190,000 customers since it went live in early 2016. It has also reduced storm-related outages by 20 percent. The smart grid automatically senses a power outage and reroutes power around the damage, restoring service for many customers within minutes.
  • There was a 76 percent reduction in lightning-related outages on transmission lines from 2012-17 because of investments in lightning protection.
  • Tree-caused outages continue to decrease. Trees are the leading cause of storm-related outages. We clear trees along more than 10,000 miles of power lines each year, and we’ll continue this comprehensive work to keep reducing outages.

That said, severe weather — like 60-mph winds, ice storms, heavy snow or lightning — can still cause outages. Here are some storm tips to help you prepare and respond to any problems.

  • Before the storm hits, make sure your cell phones and other personal devices are fully charged.
  • Also, make sure your PPL Alerts are set up so you receive outage or other info when and how you want it. We’ll send you the latest updates by phone, email, text or all three. Setting your preferences is as simple as going to (You’ll need to have an online account with us.)
  • Report any outages by calling 1-800-DIAL-PPL (342-5775) or by visiting Don’t assume someone else has reported the outage.
  • Stay away from any downed lines and always assume the line is still energized. Call us immediately at 1-800-DIAL-PPL to report the line and keep pets and kids away.
  • If you have to run a generator, make sure you run it outdoors in a well-ventilated area — never indoors or in a garage.
  • Use flashlights, not candles, to reduce fire risk.

More storm and outage safety and prep tips can be seen here.


  1. Dena

    When will the power be back on??

    • Kurt

      Dena: We don’t have site-specific estimates for power restoration times, because our crews are still assessing jobs and we don’t know how long a job will take until we’ve gotten a look at it. Restoration work will continue through the weekend. For our latest update as of 4 p.m. Friday, see:
      We’ll work as quickly and safely as we can to restore customers’ power.

  2. Tim

    My power has gone out for just a second about 4-5 times today. Is this from the storm, or could it be something else? I live in Dunmore, the doesn’t seem to be any per issues here.

  3. Debbie

    What smart grid are they talking about? I dont think its in Pa. You think a lesson would have been learned with SANDY. But mo we are still in the stone ages & all they want is more money. Whens my powerI coming back on dam it?

  4. Jacqui Priest

    My mom is on home O2 compressor i’d really like to know if we are going to be without power overnight again because I have to take her somewhere


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