You asked for more convenience. We’re delivering with new two-way texting. It makes doing business with PPL faster and easier than ever!
Paying your bill or reporting an outage is now as simple as sending a text message. You can also use two-way texting to find out when your bill is due and how much you owe, or to check the status of a current outage.
It’s easy to get started. Here’s how:
1. Text any of the following commands – PAY, BALANCE, OUTAGE or STATUS – to TXTPPL (898-775).
2. Answer a few questions to verify your PPL customer account. You will need your zip code and/or account number. If you don’t have a mobile number on your account, you’ll need to add the mobile number you want to use first as the primary or alternate number. To do this, visit pplelectric.com/contactinfo. Click Add Phone and save the changes.
To pay your bill, you must have a bank account on file. If you’ve ever paid through PPL’s website or interactive phone system, you should be good to go. If not, you’ll first need to make a payment on our website or phone system. We’ll securely save your bank info for text payments.
Once you’re set up, you can text PAY, BALANCE, OUTAGE or STATUS to TXTPPL (898-775) to pay your bill, check your balance, report an outage, or check the status of an outage.
You can also text SLEEP, to delay any new texts for eight hours, or STOP, to stop all future text messages from PPL.
We’re committed to making it as easy and convenient as possible to work with us. We hope you like our newest service.