Delivering safe reliable power to our customers is our top priority.

But our commitment to customers goes far beyond keeping your lights on.

As 2020 dawned, no one could have imagined the difficulties we now face because of the COVID-19 pandemic.

The crisis is far from over. Financial challenges continue to grow for many as more jobs are lost and lives are upended.

We want you to know that we’ve expanded our programs and payment plans for those of you who need help during these times. Regardless of your income or circumstances, we can help reduce your burden and keep you from falling too far behind.

We added funds to our Operation HELP assistance program, and we’ve expanded eligibility for other programs that offer reduced payments and debt forgiveness. We also can help by setting you up with a payment arrangement, where you can pay down your balance over time.

Maybe something as simple as moving your bill due date to better align with your finances, or getting onto a budget billing plan could help.

Many people have been spending more time at home. That, plus the fact that we’ve had quite a hot and humid summer, means that electric bills are higher than usual.

Getting help with your electric bill means peace of mind in uncertain times. Visit pplelectric.com/billhelp today or call 1-800-342-5775 to learn more.

Let us know how we can help!

Warm regards,

Lori Mueller, Vice President, Customer Services, & Your PPL Customer Service Team