customer service illustration

Aug 12, 2020 | Customer Service | 19 comments

We’re here for you. A message from PPL.

We have programs to help

Delivering safe reliable power to our customers is our top priority.

But our commitment to customers goes far beyond keeping your lights on.

As 2020 dawned, no one could have imagined the difficulties we now face because of the COVID-19 pandemic.

The crisis is far from over. Financial challenges continue to grow for many as more jobs are lost and lives are upended.

We want you to know that we’ve expanded our programs and payment plans for those of you who need help during these times. Regardless of your income or circumstances, we can help reduce your burden and keep you from falling too far behind.

We added funds to our Operation HELP assistance program, and we’ve expanded eligibility for other programs that offer reduced payments and debt forgiveness. We also can help by setting you up with a payment arrangement, where you can pay down your balance over time.

Maybe something as simple as moving your bill due date to better align with your finances, or getting onto a budget billing plan could help.

Many people have been spending more time at home. That, plus the fact that we’ve had quite a hot and humid summer, means that electric bills are higher than usual.

Getting help with your electric bill means peace of mind in uncertain times. Visit pplelectric.com/billhelp today or call 1-800-342-5775 to learn more.

Let us know how we can help!

Warm regards,

Lori Mueller, Vice President, Customer Services, & Your PPL Customer Service Team

19 Comments

  1. william f mcnair

    i cannot open my bill your web dont seem to work when i try to see my bill it dont show any billing please reply to me ///

    Reply
    • Kathryn

      Good Morning William, Our website was not available on August 15th & 16th. Please try to sign into our website again and if you are still experiencing a problem, contact our Web Team @ 1-800-342-5775 option 4 weekdays between 8am-5pm. A Representative will be happy to assist you. Thank you!

      Reply
  2. Ruth Douglas Miller

    I just want to thank you, office workers and linemen, for all your hard work to ‘keep the lights on’ for us, through wind and rain and pandemics! Please know you are appreciated!

    Reply
  3. STEVEN

    Are service shutoff happening

    Reply
    • Kathryn

      Good Afternoon Steven, We want our customers to focus on their health & safety. We are currently not shutting off service at this time until further notice. Please know you can apply for assistance to help pay your bill and set up a payment agreement if needed under http://www.pplelectric.com/billhelp or call us at 1-800-342-5775 option 2 to speak to a Representative who would be happy to assist. Thanks for reaching out to us!

      Reply
  4. Catherine Kapas

    I have tried and tried again to sign to my account.
    You said To check my email and I’m gonna find a verification code when I check my email it has a whole page of your company I don’t know where to go or what to do I try to call and never had a chance to speak to an agent to help me with that.
    I don’t what to do.

    Reply
    • Kathryn

      Good Afternoon Catherine,
      We understand your frustration, however, this is one circumstance you will need to make some time to call us so we can activate your account for you. Our Web team can be reached weekdays, 8am-5pm @ 1-800-342-5775 option 4. Thank you!

      Reply
  5. Barbara Stern

    I have been trying to set up an online account for 2 days. I keep getting the message that my zipcode is invalid. It isn’t. Please advise.

    Reply
    • Kathryn

      Good Afternoon Barbara,
      We are sorry to hear you are experiencing this problem setting up your service. Please call to speak to a Representative who can resolve this issue and assist setting up your online account @ 1-800-342-5775 option 3, weekdays 8am-5pm. Thank you!

      Reply
  6. Connie Fox

    I accidentally signed up for online payments, I don’t want online payments.
    I gave my new mailing address and that’s where I want my bills sent.

    Reply
    • Kathryn

      Good Moring Connie, Please call us @ 1-800-342-5775 option 2 weekdays 8am-5pm to remove your account from online payments. Thank you!

      Reply
  7. Janet

    I am having trouble accessing the ppl website for my account. Been trying for the past few days and nothing.

    Reply
    • Kathryn

      Good Morning Janet, We have been experiencing problems with customers accessing our website using AT&T mobile internet. Most customers are able to access our website through Wi-Fi. We are working with AT&T tor resolve this issue. We apologize for the inconvenience, but please know you can call to speak to a Representative weekdays 8am -5pm @ 1-800-342-5775. Thank you for reaching out to us!

      Reply
  8. John McDonald

    Hard to see how you are here for us with your NEW website. It absolutely SUCKS.

    There is no longer a way to view your bill as a PDF.

    There is no indication that a payment has been scheduled.

    IF this information is there it is hidden, unlike before, so my criticism stands… The new site as it exists today SUCKS.

    Reply
  9. Robert Freedman

    From approx. 12/10 through morning of 12/12 when I login to my account, there’s no information–all zeros for average daily use, daily use ….. This is the first time I’ve looked at this blog, but I don’t see any mention of this other than another customer’s unanswered question.
    Thank you for any information you might have.

    Reply
    • Kathryn

      Good Evening Robert, We apologize for any inconvenience but we were experiencing an issue with our online analyzer that provides the average daily usage. This has been fixed. If you sign into your web account and are still witnessing this problem, please call us for further assistance at 1-800-342-5775 option 2 weekdays between 8am-5pm. Thank you for your patience at we worked to resolve this issue.

      Reply
  10. Robert dengler

    Why haven’t I received my December’s bill

    Reply
    • Kathryn

      Good Afternoon Robert, We appreciate you reaching out to us. All bills are being mailed out normally by PPL, however there is a delay with the USPS. Alternatively, the bill is available to view online under http://www.pplelectric.com. We assure you there will be no late payment charges assessed at this time. If you have additional concerns, please contact our Billing Team at 1-800-342-5775 option 2 weekdays between 8am-5pm to assist. Thank you!

      Reply
  11. Kathryn

    Good Afternoon Judith, We are sorry to hear of this misfortune. We recommend that you reach out to your Homeowners Insurance Company regarding your coverage. Please take care!

    Reply

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