Reliability Badge

Sep 1, 2020 | Reliability | 15 comments

Delivering for you: Smart grid helps avoid more than 1.3 million customer outages

The best outage is one that never happens

Combine innovation with smart investment and good things happen.  

In our case, a comprehensive installation of smart grid technology over recent years has allowed us to prevent more than 1.3 million customer outages since 2015. That’s a major milestone and one we believe can’t be equaled by another electric utility in the country. 

What is smart grid? It’s a combination of state-of-the-art automated sensors and switches, coupled with an advanced software system, that acts instantly to reroute power around a trouble location and reduce the outage footprint to the smallest possible area. Our lineworkers then respond to make the necessary repairs. 

A million is a huge number, but what does it mean? We estimate that customers have avoided a total of 100 million minutes in the dark since 2015. That’s 190 years of time!  

This achievement demonstrates how we’re using technology, innovation, and data to deliver more for you, our customers. It’s how we reliably power your home, business, and community each day. That’s peace of mind and value for your energy dollar. 

We’re going to keep imagining, keep innovating and keep making our grid stronger, smarter, and more reliable and resilient. Here’s to the next million! 

15 Comments

  1. rick l barnett

    does customer service ask for your ssn.# if you dont have your account # with you?

    Reply
    • Kathryn

      Good Afternoon Rick, When setting up an account with PPL, we require a social security number. If a social security number is not provided, our system automatically charges a security deposit and requires positive identification for the account to be activated. Thanks for reaching out to us!

      Reply
  2. Muriel Hykes

    I always brag about how short our outages are. You should advertise in Texas!

    Reply
  3. Vera L Auchenbach

    Hello. My name is Vera Auchenbach
    Can you help to me to get cheaply electricity p/kwh
    Thanks

    Reply
  4. Marc Peter Bickhardt

    My name Marc peter Bickhardt I have been have ise with get ppl to see I have made two payments ppl do’s not see .I have been hugup on told I did not made
    These playmate I have bank that Shows I have can some one call me. thanks

    Reply
    • Kathryn

      Good Afternoon Marc, We will have a Representative call you today to address your account concern. We apologize for any problems you experienced when calling us. Thank you for reaching out to us so we can assist.

      Reply
  5. Erin Schoepflin

    I’m trying to switch back to PPL’s Electric Default Service Plan. My electric supplier is NRG. I’ve called them. I’ve emailed them and no response. Can you help me switch? Account #28911-15023

    Reply
    • Kathryn

      Good Afternoon Erin, We mailed a letter to request that you call to speak to a Customer Service Representative weekdays between 8am-5pm. We can remove NRG as the supplier on your account with the understanding that PPL is not responsible for cancellation or any other fee you may incur. Most accounts with a Generation Supplier have a contract that is created with provisions when the customers chooses a Supplier. This is the reason we always recommend that you cancel your contract with your supplier. Thank you for reaching out to us!

      Reply
  6. Brittany Mosheim

    I wasn’t going to post anything but we lose power all the time! Either fuses or free limbs. There has to be something that can be done. The constant outages have ruined our thermostat from surges. Please help!! I’m in the Finland Rd area.

    Reply
    • Kathryn

      Good Afternoon Brittany, Please contact our Service Team to issue an investigation at 1-800-342-5775 weekdays 8am-5pm (Say Power Problems to get to the correct Department.) The Representative will take you information and issue an investigation. Thank you!

      Reply
  7. Olga Negron

    Bendiciones

    Reply
  8. Javier

    Mi nombre javier alexander gutierrez hace cuatro dia llame para qie me conectara la luz me dijieron la conectaria 6 28 que era el lunes pero aun no hay luz

    Reply
    • Kathryn

      Buenas tardes Rivera. Para encender el servicio eléctrico, deberá enviar por fax sus dos formas de identificación (una debe ser una identificación con foto) al 484-634-3484. Por favor, haga referencia a su número de cuenta de factura en el fax. ¡Gracias!

      Reply
  9. Kathryn

    Good Afternoon Judith, We are sorry to hear of this misfortune. We recommend that you reach out to your Homeowners Insurance Company regarding your coverage. Please take care!

    Reply

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