Combine innovation with smart investment and good things happen.  

In our case, a comprehensive installation of smart grid technology over recent years has allowed us to prevent a million customer outages since 2015. That’s a major milestone and one we believe can’t be equaled by another electric utility in the country. 

What is smart grid? It’s a combination of state-of-the-art automated sensors and switches, coupled with an advanced software system, that acts instantly to reroute power around a trouble location and reduce the outage footprint to the smallest possible area. Our lineworkers then respond to make the necessary repairs. 

A million is a huge number, but what does it mean? We estimate that customers have avoided a total of 100 million minutes in the dark since 2015. That’s 190 years of time!  

This achievement demonstrates how we’re using technology, innovation, and data to deliver more for you, our customers. It’s how we reliably power your home, business, and community each day. That’s peace of mind and value for your energy dollar. 

We’re going to keep imagining, keep innovating and keep making our grid stronger, smarter, and more reliable and resilient. Here’s to the next million!