Energy costs are rising. And as we head into the summer months, many customers are understandably concerned about higher bills. We’re concerned too. That’s why we’re doing everything we can to help you understand your options, control your usage and take advantage of every resource available to you.
Why generation prices are rising
In Pennsylvania and the broader region, energy market prices for electric generation supply have risen sharply due to the retirement of older baseload power plants and limited new generation resources being built as replacements. With electricity demand expected to increase over the next decade, this situation could worsen if new generation isn’t added. Our President, Christine Martin, addressed this crisis in an op-ed published earlier this year.
These energy market conditions are putting an unnecessary cost burden on customers. Generation supply price increases are the main driver of the nearly 16% increase in our Price to Compare taking effect on June 1. This increase is especially significant for our customers, since nearly 50% of an average bill is attributable to generation supply costs.
We want to assure you that we do not profit from these increases in the generation supply charge. In fact, under Pennsylvania law, we do not generate electricity and are required to purchase electricity through a competitive, transparent auction process on behalf of customers who do not choose a third-party supplier. These generation supply costs are passed along to you at the price that we pay, without a profit or markup.
In fact, PPL Electric Utilities only controls about half of your electric bill — covering the cost of delivering power to homes and businesses over distribution and transmission lines. The remaining half, which includes generation supply costs, regulatory mandates and taxes, is outside of our control. Despite this, we are committed to operating efficiently and controlling the costs that we can while still ensuring reliable service for our customers.
Resources to help you take control of your bill
While we can’t control these market trends, we can empower customers with the tools and information needed to manage energy use and explore cost-saving opportunities.
We offer a variety of resources designed to help you make informed decisions, manage your energy use and keep your monthly bills as predictable and reasonable as possible:
- Budget billing and flexible payment plans: Spread your energy costs throughout the year or choose a bill due date that works best for your budget.
- Energy-saving programs and rebates: From virtual home energy audits to personalized tips, product rebates and discounts, we offer free or low-cost ways to cut your energy use and lower your bill. We have also launched a new and improved Home Energy Analyzer tool to help you better understand where you are using the most energy in your home and make informed decisions on changes that will have the most impact.
- Bill assistance programs: For income-eligible customers facing financial challenges, we provide a range of assistance options. Whether your need is temporary or long-term, we’re here to help. We have also expanded our Operation HELP electricity fund and raised individual grant levels to provide $1.5 million in total grants to eligible customers this year.
- Shop for a competitive supplier: Customers can compare offers from third-party electric generation suppliers on PaPowerSwitch.com and potentially lock in a lower rate. There are often savings available through shopping, but as always, we urge customers to carefully review the terms and conditions — including price, contract length, fixed or variable rates, and monthly and/or cancellation fees. Every year, we see many of our shopping customers paying more than the Price to Compare, so it is important to carefully choose your supplier and be aware of your contract terms.
We encourage customers to use our web-based self-service features to enroll or apply for available programs. Customers can access all resources in one convenient place by visiting pplelectric.com/SeasonalSavings.
Looking ahead
Our priority is clear — providing safe, reliable service while helping customers navigate a complex and changing energy landscape. Whether it’s answering your billing questions, helping you access assistance or offering new tools to reduce your energy use, we’re here to support you every step of the way.
We continue to control our costs to keep our delivery charges among the lowest in the state, and we are making smart investments to improve your service. And, soon, we will be rolling out additional self-service options for you to interact with us and manage your electric account. If you have questions or need help exploring your options, please visit pplelectric.com or contact our customer service team. We’re here to help you manage your energy costs with confidence.
Thank you for your help God bless you.
According to TRUMP energy costs are going down. He wouldn’t be lying would he ?
how is it that PECO is almost 4 cents cheaper once you get your june raise? they are also in Pennsylvania
hale ave 301 BLDG. G301 Harrisburg pa 17104
Are you working with trinity to provide free equipment for solar
Good afternoon Carol, please reach out by email to our Renewable Energy Solar Team with this question & any other concerns direct to EUDERMetering@pplweb.com. A member of this Team will respond in the next day or two.
This article was very informative and well written.
Drill, baby, DRILL !!!
I’m trying to log in to pay my bill AGAIN. I NEVER HAD A PROBLEM BEFORE.
YOUR SITE IS NOT WORKING, AGAIN.
Good afternoon Lisa, we apologize for any inconvenience you experienced when signing into our website. If you are still having this issue, please contact our Web Team at 1-800-342-5775 (say Web problem) or contact us through your social media on Facebook, Twitter or Instagram. Thanks!
I never used it. I get paper every month. I never needed to go into the account so I don’t have an account ever since I’ve had this bill and it’s been almost 10 years. I’ve had this.
So tell me if I choose a cheaper supplier and I’m low income or become ill again will I be told there is no help as I’m not using ppl for my supplier?
Good afternoon Greg, help to pay your bill is available if you are with a supplier or PPL. Please read more about assistance programs and apply under http://www.pplelectric.com/billhelp. Thanks for reaching out.
how do I change electric company’s
Good afternoon Anthony, Customers can compare offers from third-party electric generation suppliers online under PaPowerSwitch.com to potentially lock in a lower rate. There are often savings available through shopping, but as always, we urge customers to carefully review the terms and conditions — including price, contract length, fixed or variable rates, and monthly and/or cancellation fees. Every year, we see many of our shopping customers paying more than the Price to Compare, so it is important to carefully choose your supplier and be aware of your contract terms.
I have been shopping for suppliers through papowerswitch for 12 years and have “run the gamut” of supplies and I don’t meet the “new customer only” deals which are almost all suppliers. I emailed papowerswitch and pa puc asking them to address this issue. At this point I am “ineligible” for low rates. Looking to find alternative sources of power such as solar.
Quiero retirar mi luz
Buenas tardes Lislari, por favor llámenos de lunes a viernes de 8 a. m. a 5 p. m. al 1-800-342-5775 (diga apagar luz o cerrar cuenta durante las instrucciones). Gracias.
TRUMP SAID “ Energy costs are going down. By what I see he lied.
The previous administration war on fossil fuels and especially coal has been the biggest reason for the high cost of everything including electricity. President Trump can’t fix in six months what it took four years of the previous administration to get where we are today.
Sorry. What PPL did not say is that A.I. server farms take up so much power, the lines may not support you needs, and due to “agreements” to incentivize locating to your area, Local leaders cut them certain deals, and a set energy price is one. PPL can’t charge them fairly for 10 years.
No comment
How do I apply for the budget plan?
Good afternoon William, To enroll in our Budget Billing program, please sign into your account web profile under http://www.pplelectric.com/budget, then click “Get Budget Billing”. We’ll send you a confirmation and you’ll see your new budget amount reflected on your next bill.
I have been waiting on my phone for someone, anyone to answer my call for over 50 minutes.
Good afternoon Bonnie, We apologize for any inconvenience when calling. We have been experiencing high call volume. Mondays and lunchtime between 11am-2pm are the busiest. We also have an alternative customer service phone number at 1-877-220-6016 available weekdays 8am-5pm.
What does that mean? Awaiting moderation?? PP& L tells you to call for help. Is this the help that you get? Frustrating to say the least. Almost an hour now!!
On or about May 6 of this year ,we suffered a power outage. When the power came back on there was a power surge which caused damage to my furnace. On May 10 I contacted a repair person who fixed my furnace and said damage was caused by power surge. I contacted PPL onMay 13 after trying to speak to a representative for for quite some time I spoke with a rep. She said I would hear something in 3 to 5 days. I have the equipment that was damaged and the bill. I also had my circuit breaker go off for my water pump, and several outlets. To date I have had no response from PPL. I would appreciate some response. Lee Muir
Good afternoon Lee, we sorry to hear about this issue. You will need to call back for a status on this case weekdays 8am-5pm at 1-800-342-5775 or the alternate service number of 1-877-220-6016.
Simpliest way to find usage chart for daily
I need help with my bill don’t no why an how it jump fro. Payment plan to 1700 so fast I work most of my days
Good afternoon Dyron, We certainly understand your concern. Please review your daily & hourly usage under http://www.pplelectric.com/analyze. You will be able to view the time of day your usage is highest contributing to an increase in your bill and make lifestyle adjustments. Please check out our no-cost Virtual Home Energy Assessment. Your free virtual assessment includes a phone consultation with a trained Energy Advisor, energy efficiency recommendations specific to your home, and a free personalized energy savings kit. For more information and to set up an appointment, visit http://www.pplelectric.com/virtualassessment. To find energy saving tips and more ways to save in your home, please visit savewithppl.com. Please read and apply to assistance programs to help pay your bill under http://www.pplelectric.com/billhelp. Thanks for reaching out.
Don’t sell my information
Good afternoon Raissa, If you choose to, please update your privacy release information under https://www.pplelectric.com/privacyrelease. If you do not want your information shared, you must affirmatively opt out from this “eligible customer list” every three years.
We will be moving to PA soon and wondered if power outages are frequent?
They are where we are moving from therefore we have had a generator and wondered if we would need one in PA.
Good afternoon Malinda, we do not know the location you are moving to, but rest assured safety and service are our number one priorities. We prepare for emergencies year-round. We have strong emergency response plans in place across our organization and we always have a team — from engineers to field personnel to customer service — on call and prepared to respond at a moment’s notice. We follow an effective restoration process to get all customers back in service as safely and quickly as possible. However, sometimes emergencies & unexpected severe weather happen and having a generator would certainly provide peace of mind.
PPL is full of it!!! All these excuses of why our bills increased 2-3-400% during COVID. It’s called price gouging. It wasn’t even a slow increase. And I guarantee you these people have gotten raises, while the average customer is struggling.
Dean Beltz trying to e sign to get my solar panels
Good afternoon Dean, Please send your inquiry regarding your solar panels to EUDERMetering@pplweb.com. A member of this Team will provide a response within three business days.
Greetings, I would like to recycle my refrigerator. The qualifying requirements say “must be in working condition”. My unit runs but doesn’t cool properly, does that disqualify my unit from PPL Electric pickup?
Good afternoon Wayne, Your refrigerator is eligible for the recycling program as long as it runs even if it doesn’t cool properly. Our recycling rebate program is designed to remove inefficient, working appliances from the electrical grid. Choosing new, efficient appliances can help you reduce energy usage and lower your bill. Please contact our Recycling Team direct with any additional questions at 1-877-486-9204. Thanks.