Ice and water reimbursement
Customers who have been without power as a result of the storms can now purchase ice and water from any local vendor and send us the receipts. If you send us your receipts, we’ll credit your account.
Each customer can purchase a maximum of three 10-pound bags of ice and three gallons of water per day. Additional purchases will not be eligible for an account credit.
Please mail your receipts to:
PPL Electric Utilities
Attn: Ice and Water
827 Hausman Road
Allentown, PA 18104
And don’t forget to include your account number.
What about cases of water? I do not buy gallons of water
Hello Simone. It would be for gallons only.
Will I be notified when my receipts are received?
Hello Jennifer. We are not planning on sending out individual notifications, but you will see the credit within 1-2 bill cycles.
We will reimburse for the equivalent volume.
We lost our power on Saturday, 7/04/26 at 8:15 pm.
On Sunday afternoon, 7/05/26 at 12:37 pm, we purchased 40 count and 24 count of water bottles, two 20 lb bags of ice and two 10 lb bags of ice. We had to try to save our refrigerator food and 2 freezers of food.
After our purchase I then saw on PPL website that a credit to our account would be given for the cost of Ice & Water. There was no information at this time about the amounts of water and ice that we would receive credit for.
On Monday, 7/06/26, when I went online to check for a power update, was when I saw the new information about the sizes of water and ice that PPL would credit to our account. Also on this day, we received a text from David Rowe’s office informing us about the credit that we would receive.
I think it’s only fair to credit our account in the amount of $24.95 for our purchase. I have my receipt ready to mail.
Thank you.
Submit your receipt for reimbursement consideration. It will be in the form of a credit applied to your account.
They are not going to do ANYTHING!!! They were still charging electricity when people had none we all need to file complaints with the governor office n county emergency office they are taking every one’s problem or losses to make a state of emergency or s natural disaster but they can’t do it without people contacting them about their losses let’s all blow them up with information!!! I know the governor seen 144000 people without electricity for days n he hasn’t done anything!
Good afternoon,
The Energy Analyzer on our website does not display data in real time. During a power outage, there may be a delay in updating the energy usage charts associated with your account. Please allow several days after service is restored for the outage to be reflected in your usage data.
Please be assured that you only pay for the electricity you use. Thank you!
Agreed. I didn’t have power for 4 days. Had to throw all my perishables away. Just called and they won’t do anything.
Good afternoon,
The Energy Analyzer on our website does not display data in real time. During a power outage, there may be a delay in updating the energy usage charts associated with your account. Please allow several days after service is restored for the outage to be reflected in your usage data.
Please be assured that you only pay for the electricity you use. Thank you!
Are you also reimbursing hotel stays?? No power means life sustaining things are needed.
Hello, we understand this can be frustrating. The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
We need to remember all of this when it comes to elections!!!! I did contact local government and the governor it’s insane that 65 mile hour winds n the amount of destruction wasn’t listed as a natural disaster that way the state n federal government can help because PP&l isn’t going to help !!! I seen they were still charging electricity when we had NONE
I was told we need to contact the county emergency office n the governor office n let them all know about our losses including insurance payments before they will react n help we need to stick together and contact these places not Pp&l
I don’t understand why new Cumberland storm on the 4 has not been listed as a natural disaster!!! Days without electricity wasn’t no joke and especially for a 78 elderly woman who had to be put into a hotel and no one is helping her????
This is horrible! Reimbursement for ice when no one has ice available. I stopped at 3 gas stations and all three were wiped out. You should be paying for a fridge full of groceries! We have been without power for over 12 hours and me and my wife both use refrigerated medicine. You should be ashamed!
Hello James. We’re sorry this is occurring. We will continue to reimburse for ice and water as the outage is ongoing, for food spoilage customers will need to review reimbursement with their renters/homeowner’s insurance. PPL does not cover the cost of food spoilage during outages, but depending on the policy and deductible, your insurance may assist.
I agree with you james we had to place my elderly mother in a hotel n to get paid back because she had to go there was no ice n the heat she couldn’t stay in her home she has medication that has to be refrigerated. This is all very dangerous n disgusting to the elderly
Hey Lindsey, you know you should be ashamed of yourself for blaming PPL for what mother nature did. It’s your responsibility as an adult to have insurance for catastrophes, and it is only a welcoming kind effort on the part of PPL now to offer credits for money that you spent for water and ice. What is wrong with you?
Very frustrating to be without power for days! 3 bags of ice isn’t helping keep freezer food frozen for days! Then to throw it all away is just wrong because families only get 3 bags of ice! Just disgraceful on how people are treated in this situation! Shame on you!
I have 3 freezers filled with meats and fish what about reimbursement for those items???
Hello, the cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
will you reimburse for food lost in freezer ahd refrigerator since this outage is going until 7/8?
We do not cover the cost of food spoilage during outages. However, most insurance companies cover the cost for damaged food from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Okay I have been out of power since Friday.
I think we should be able to a refund off our bill.
We pay enough for electricity, and this is ridiculous.
I am writing to address a significant issue concerning an ongoing power outage affecting my property. We have received confirmation that our electricity supply is projected to remain interrupted until Wednesday at 11:00 PM.
This extended period without power will inevitably lead to the complete spoilage and necessary disposal of all perishable food items currently stored within our refrigerator and freezer. This situation represents a substantial and unforeseen financial loss for our household.
I would like to respectfully inquire about the process for submitting a claim for reimbursement for these spoiled goods. Could you please provide detailed information regarding your company’s policy concerning compensation for losses incurred due to prolonged service interruptions?
For your comprehensive review and as documentation of the affected items, I have enclosed a series of photographs that clearly illustrate the perishable contents of our fridge and freezer.
I would greatly appreciate your guidance on the appropriate steps to follow to initiate a claim or if there is a specific form that needs to be completed.
Hello Daniel. We do not cover the cost of food spoilage during outages. However, most insurance companies cover the cost for damaged food from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Power lines on driveway since 7pm yesterday. Can’t get car out. No water, air conditioning,or we can’t flush toilets!
Hellow Andrew. I’m sorry to hear that, if the issue is still happening, please contact us at 1-800-342-5775 M-F 8AM-5PM to report the issue, or you can report it through our website at pplelectric.com, or by texting OUTAGE to TXT-PPL.
How about PPL reimburse us for gas used in our generators that we were smart enough to purchase in the event of long term outage LIKE THIS ONE! We’re a captive audience. A 4 day long outage is unacceptable unless it’s a catastrophic event WHICH THIS IS NOT! July 5, 2026
The cost of food spoilage, gas, hotel stays, etc are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Power is out. Large tree on wire
Hello Cheryl. Please contact us at 1-800-342-5775 M-F 8AM-5PM to report the issue, or you can report it through our website at pplelectric.com, or by texting OUTAGE to TXT-PPL.
Thank you
You’re welcome!
Ice cannot be found – it’s all been purchased. Will there be distribution points? I have 2 elderly and 1 disabled neighbors so I’ve been looking for them as well but will share whatever I can find with them.
Power lost
Please contact us at 1-800-342-5775 M-F 8AM-5PM to report the issue, or you can report it through our website at pplelectric.com, or by texting OUTAGE to TXT-PPL.
Will we get reimbursed for the food in our refrigerator and stand up freezer?
We do not cover the cost of food spoilage during outages. However, most insurance companies cover the cost for damaged food from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
I got two 20 pound bags of ice. If I send receipt will you prorate the credit? Thank you
We will reimburse for the equivalent volume.
What about reimbursement for replacing insulin that was lost due to the power outage and insurance won’t pay for it because it was already filled once, the cost of going to the laundromat just so we can continue to go to work, the cost of not being able to cook meals so having to find alternative solutions that are more expensive, or the cost of gasoline for our cars because we have to go sit in them to cool off or charge electronics? How about giving more accurate details and letting us know what is going on instead of us sitting here for 36 hours with the same message we had 36 hours ago? How about us actually seeing crews working because when I go out I see no trucks or trucks sitting in parking lots not doing anything.
Hello Elizabeth. We understand this can be frustrating. For the reimbursement of medical supplies, food, alternative accommodations, and so forth, we would advise checking with your homeowners/rental insurance to see what it would cover during a long-term outage. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
What if you purchased 2-20 lb bags?
We will reimburse for the equivalent volume.
How about gas for the generator to keep the refrigerator cold.
Good afternoon, Donna. We would advise checking with your homeowners/rental insurance, most would have a policy to reimburse costs during an outage. However, most policies can differ, you’ll need to contact the agency regarding the policy.
Just water and ice? With how much money you get from the public, you need to replace what we all lost in our fridges / freezers. What a joke.
What about our food that’s about to go to waste? Water serves no purpose especially when the water is still functioning.
We do not cover the cost of food spoilage during outages. However, most insurance companies cover the cost for damaged food from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Have elderly people that need relief to breathe
We understand this can be difficult. For assistance finding a cooling location in your area, you can dial 211 from your home phone, or text your zip code to 898-211.
How about the food and the insulin got bad?
Hello Claudia. The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
How about receipts for gas of my generator or a discount on my next bill!!! My neighbors across the street has power since last night. We have NONE till Wed?,,,,,,
The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Any idea of time for repair
You can check the status of an outage by going to pplelectric.com or texting STATUS to TXT-PPL.
Look like is good for PPL deleted all comments shame on you
3 gallon of water my family is 5 people
What about those of us who can’t pay for water n ice and wait for credit on a bill not due yes. Is there a dry ice location were we can get dry ice to keep are food from spoiling.
Hello Julie. We do not keep a list of locations that stock ice or dry ice. We’re sorry for the inconvenience.
Who’s going to replace all the food im losing? It don’t seem like PPL is in a rush to fix it
The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Duramos 10 hora sin luz se dañaron muchas cosas en el congelador
PPL no cubre los costos derivados del deterioro de alimentos, combustible, gastos de hotel, etc., durante las interrupciones del servicio. Sin embargo, la mayoría de las compañías de seguros pueden cubrir las pérdidas ocasionadas por la falta de electricidad una vez que se haya satisfecho el deducible. Dado que cada póliza es diferente, le recomendamos que consulte a su compañía de seguros sobre los términos de su propia póliza.
At 2 days now, you’re going to reimburse me for all the meat in my freezer and all the food in my refrigerator. I noticed you’re only getting the power on in the rich people’s area and can give 2 shits about other areas in camp hill. Why are you still allowing trees near power lines and using wooden poles??? Why should my family and I suffer while you rake in the dollars and never put anything back into the community just like every other company in this area. This is BS, I’ve got kids too. I think you should pay for our Generac
The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
How about reimbursement for gas,propane or diesel for generators
The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
What about the food that went bad in my house
The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Since ppl is responsible for the delivery of electric and we pay separately for usage, will we the customers get a credit for the days our electric is not being delivered?
What do you do if you don’t have insurance or your deductible is over 500 I get it’s a natural disaster!!! Why isn’t the state stepping in and making this a natural disaster ????
When we realized the significance of the storm we went to try to get ice. After a treacherous short journey we got to a store where we witnessed an ice buying frenzy. We were able to get about $50 of ice before they ran out. In the midst of the chaos we did not worry about the receipt plus we had no knowledge of your reimbursement program. I can send a screenshot of the purchases but their are no details, can I be reimbursed?
can reimbursement requests be done electronically?
Hello Charles. As of right now we can only accept mailed in receipts.
Out of power July 4 at 10:30 pm till July 8 11:30 am and 3 people used all but 2 gallons that purchased on the 5th.
Out of power July 4 at 10:30 pm till July 8 11:30 am and 3 people used all but 2 gallons that purchased on the 5th.
Why doesn’t PPL have trees trimmed. Years ago PPL would send and paid companies to cut limbs from the nutral lines but have gotten away from it.
Hello Scott. We’re glad to hear that service has been restored for you!
PPL Electric Utilities maintains vegetation near pole-to-pole distribution wires and performs routine maintenance year-round and on a cyclical basis. In recent years, changing weather patterns and disease may have accelerated certain areas: if you see a specific location that has trees near or on the top of distribution lines, you can report them by contacting us at 1-800-342-5775 M-F 8AM-5PM, we’ll submit a report and have our representatives assess the location.
Water reimbursement is much appreciated!
Thankfully, our church family helped with other things since we don’t have any relatives living in the area. We were among the last to have our power restored, but I can’t imagine what you all went through trying to address so many problems in such a short time. God bless you! Psalm 100
Hi Christine,
Thank you so much for recognizing our hard work! It is very much appreciated. Have a great day!