Power outage? Text “outage” to TXTPPL (898775) or report it here.
Storm Restoration Update: Wednesday, July 8 at 8 a.m.
Our crews continue to make strong progress restoring service following multiple rounds of severe weather over the holiday weekend. We thank customers for their patience as we complete restoration efforts for one of the top 10 most impactful storms in our Company’s history.
Here are a few quick figures:
- The total number of customers who experienced an outage since Friday is 271,700.
- As of this morning, we have restored service to more than 98% of these outages.
- We are on schedule to restore power to the remaining 3,800 customers today.
While outage numbers continue to decline, many of the outages that remain are among the most complex repairs from this storm. Crews are facing multiple broken poles, extensive tree damage and long spans of damaged wire before power can be safely restored at remaining damage locations.
We continue to refine restoration times as crews arrive at individual jobs and complete detailed field assessments. You may see ERTs become more specific as work progresses and additional damage is identified or repaired. If repairs require more time than currently estimated, we’ll send affected customers updated information as quickly as possible.
Every outage matters and we will not stop until every customer has their service back on.
Storm Restoration Update: Tuesday, July 7 at 8 a.m.
Since the severe weather hit our area this weekend, our teams have been working day and night to assess and repair damage caused by the storm and restore power to customers impacted.
Here are just a few updates as of this morning:
- Crews restored power to more than 245,000 customers since Friday.
- They repaired 1,374 individual damage locations, including downed wires, broken poles and damaged equipment.
- As of Monday night, more than 85% of affected customers had power restored.
- We have more than 3,000 personnel supporting restoration efforts across the territory.
- The damage from this series of storms placed it among the top 10 most impactful storms in our history.
This is the largest restoration workforce we have assembled since Hurricane Sandy, reflecting both the scale of the damage and our commitment to restoring power as safely and quickly as possible.
Additional mutual assistance crews continue to arrive and are being deployed to the areas of greatest need. We expect to restore service to at least 95% of impacted customers by 11 p.m. tonight, with nearly all remaining customers restored by 11 p.m. on Wednesday, July 8.
Safety Remains Our Top Priority
While we continue our work, we encourage you to remain connected and stay safe with these tips:
Stay connected:
- Report and check the status of power outages online at pplelectric.com/outage or text “Outage” to TXTPPL (898775).
- Stay informed by downloading our free mobile app, where you can easily report and track outages.
- Sign up for alerts to stay connected and receive outage updates at pplelectric.com/alerts.
Stay safe:
- Remember, should you encounter a downed wire at any time, assume it’s energized and stay away. Report downed wires to PPL Electric or local emergency response agencies.
- Never operate a portable generator in an enclosed area, like a garage, where deadly carbon-monoxide fumes could accumulate.
- Always use flashlights instead of candles as they can start fires.
- Turn off appliances that were on when the power went off.
- Create alternate plans if you have a medical condition that relies on electricity or call 9-1-1 for assistance.
- Check on elderly family members, neighbors and others who may need assistance during an outage period.
- For your safety and ours, please keep a safe distance from our crews.
Ice and Water Reimbursement Available
We’re offering customers experiencing power outages reimbursement for ice and water via a bill credit for the following:
- Up to three gallons of water per day
- Up to three 10-pound bags of ice per day
To participate, mail itemized receipts along with your account number to:
PPL Ice and Water Program
827 Hausman Road
Allentown, PA 18104
We appreciate your patience as crews continue working around the clock. We also want to thank local officials, emergency management agencies, first responders and community leaders for their partnership throughout this restoration effort.
Our teams remain focused on safely restoring service to every customer as quickly as conditions allow.
Storm Restoration Update: Monday, July 6 at 4 p.m.
Crews continue to make steady progress and have restored power to more than 14,000 additional customers today. That brings the total number of customers restored to more than 225,000 since the storm began. You can expect to see continued progress this evening and through the night as crews complete repairs and return additional circuits and neighborhoods to service.
We currently have over 2,000 personnel supporting restoration efforts across our service territory, including PPL employees in the field and back office, contractors, forestry resources, damage assessors and mutual assistance crews from our sister utilities in Rhode Island and Kentucky, as well as Canada, Florida, Texas, Alabama and other states. Additional mutual assistance resources are arriving today and tomorrow and will be deployed to our hardest-hit areas as they become available.
As restoration progress continues, we will update estimated restoration times (ERTs) on our outage map. We expect full restoration work to continue through Wednesday, July 8, with many customers restored sooner. We’re continuing to assess remaining damage and will narrow down ERTs as crews arrive to make repairs.
Remember, should you encounter a downed wire at any time, assume it’s energized and stay away. Report downed wires to PPL Electric or local emergency response agencies.
We know how difficult it is to be without power. Crews will continue working to repair any damage and restore power and will not stop until every customer has their power restored.
Storm Restoration Update: Monday, July 6 at noon
As of noon today, crews have restored power to more than 210,000 customers and repaired damage at 849 individual locations since Friday.
As restoration efforts progress, the work that remains is often the most complex and time-intensive. While we’ve restored power to the vast majority of affected customers, the remaining outages often involve significant infrastructure damage that requires extensive repairs, including widespread tree damage, broken poles, downed wires and difficult-to-access locations.
Before line crews can begin these repairs, forestry crews may need to clear trees and debris, damage assessors must evaluate the extent of the damage, and support personnel may need to bring in materials and equipment. Each step is critical to ensuring repairs are completed safely.
We appreciate our customers’ patience as we make repairs and restore power to everyone affected by this weekend’s storms.
Stay informed by:
- Checking the outage map at pplelectric.com/outage
- Downloading the PPL Electric mobile app
- Signing up for outage alerts at pplelectric.com/alerts
- Reporting outages online or by texting “Outage” to TXTPPL (898775)
Storm Restoration Update: Monday, July 6 at 8 a.m.
Since the severe weather hit our area this weekend, our teams have been working day and night to assess and repair damage caused by the storm and restore power to customers impacted.
Here are just a few updates:
- Crews restored power to more than 196,000 customers since Friday.
- They identified more than 2,360 locations of individual damage, including downed wires, broken poles and damaged equipment and repaired 750 so far.
- We have more than 2,000 personnel supporting restoration efforts across the territory.
- The damage from this series of storms placed it among the top 10 most impactful storms in our history.
Additional weather from last night’s heavy rain and lightning caused about 300 new damage locations, but our crews will continue working until all customers have their power restored.
Restoration Times
We understand how important accurate restoration times are to customers. All customers currently experiencing outages have been assigned an estimated restoration time (ERT). As crews continue assessing damage and arrive at individual repair locations, those estimates will become more precise.
Due to the extensive damage caused by this storm, restoration is expected to be a multi-day effort, with restoration work continuing through Wednesday, July 8, but many customers will be restored sooner.
Customers can stay informed by:
- Checking the outage map at pplelectric.com/outage
- Downloading the PPL Electric mobile app
- Signing up for outage alerts at pplelectric.com/alerts
- Reporting outages online or by texting “Outage” to TXTPPL (898775)
Safety Remains Our Top Priority
Safety remains our top priority throughout the restoration process. While we understand customers want their power restored as quickly as possible, crews must carefully assess and repair damage to ensure the electric system is safe and reliable before re-energizing lines.
Downed Wires
If you encounter a downed wire:
- Stay far away.
- Assume it is energized.
- Keep children and pets away.
- Report it immediately to PPL Electric or local emergency responders.
Generator Safety
If using a portable generator:
- Never operate it indoors or in an enclosed area such as a garage.
- Keep generators away from windows, doors and vents to prevent carbon monoxide exposure.
During an Outage
- Use flashlights instead of candles.
- Turn off appliances that were running when power was lost.
- Check on elderly neighbors, family members and others who may need assistance.
- If you have a medical condition that depends on electricity, implement backup plans or call 9-1-1 in an emergency.
We also ask customers to keep a safe distance from crews as they work to restore service.
Ice and Water Reimbursement Available
We recognize these extended outages can be especially challenging. We’re offering customers experiencing power outages reimbursement for ice and water via a bill credit for the following:
- Up to three gallons of water per day
- Up to three 10-pound bags of ice per day
To participate, mail itemized receipts along with your account number to:
PPL Ice and Water Program
827 Hausman Road
Allentown, PA 18104
We know these extended outages are frustrating, and we appreciate our customers’ patience as crews work around the clock to complete these complex repairs and safely restore service to every customer possible.
Storm Restoration Update: Sunday, July 5
Crews Working Around the Clock Following One of the Most Significant Storms in Company History
PPL Electric Utilities crews continue working around the clock to restore power following a severe storm system that caused widespread damage across our service territory.
Since the storm began, we have restored power to more than 130,000 customers, but significant work remains as crews continue repairing extensive damage and rebuilding portions of the electric system.
This event ranks among the 10 most impactful storms in PPL Electric’s history, with heavy rain, strong winds and falling trees causing damage across the region. Since Friday, we have identified more than 2,360 individual locations of damage, including downed wires, broken poles and damaged equipment.
A Large-Scale Restoration Effort
Before the storms arrived, we activated our emergency response plan and secured additional resources to support restoration efforts.
Today, more than 1,000 personnel are supporting the response, including line workers, tree crews, damage assessors, engineers and support personnel. These teams are working around the clock to safely assess damage, remove fallen trees and limbs, replace damaged equipment and restore service to customers.
What Crews Are Working On
Storm restoration is a complex process that involves much more than simply repairing a power line.
Before power can be restored, crews must:
- Assess damage across the system.
- Clear roads and work areas.
- Remove downed trees and vegetation.
- Repair or replace poles, wires, transformers and other equipment.
- Test equipment to ensure it can be safely returned to service.
Restoration Times
We understand how important accurate restoration times are to customers.
All customers currently experiencing outages have been assigned an estimated restoration time (ERT). As crews continue assessing damage and arrive at individual repair locations, those estimates will become more precise.
Due to the extensive damage caused by this storm, restoration is expected to be a multi-day effort, with restoration work continuing through Wednesday, July 8.
Customers can stay informed by:
- Checking the outage map at pplelectric.com/outage
- Downloading the PPL Electric mobile app
- Signing up for outage alerts at pplelectric.com/alerts
- Reporting outages online or by texting “Outage” to TXTPPL (898775)
Safety Remains Our Top Priority
As restoration work continues, we ask customers to remain alert and follow important safety precautions.
Downed Wires
If you encounter a downed wire:
- Stay far away.
- Assume it is energized.
- Keep children and pets away.
- Report it immediately to PPL Electric or local emergency responders.
Generator Safety
If using a portable generator:
- Never operate it indoors or in an enclosed area such as a garage.
- Keep generators away from windows, doors and vents to prevent carbon monoxide exposure.
During an Outage
- Use flashlights instead of candles.
- Turn off appliances that were running when power was lost.
- Check on elderly neighbors, family members and others who may need assistance.
- If you have a medical condition that depends on electricity, implement backup plans or call 9-1-1 in an emergency.
We also ask customers to keep a safe distance from crews as they work to restore service.
Ice and Water Reimbursement Available
We recognize that extended outages can be especially challenging during the summer months.
For this storm event, PPL Electric has waived the normal 24-hour outage requirement for its ice and water reimbursement program.
Eligible customers may receive reimbursement, through a bill credit, for:
- Up to three gallons of water per day
- Up to three 10-pound bags of ice per day
To participate, mail itemized receipts along with your account number to:
PPL Ice and Water Program
827 Hausman Road
Allentown, PA 18104
Thank You for Your Patience
We appreciate the patience and support of our customers and communities during this significant storm recovery effort.
While substantial progress has already been made, work continues across our service territory. Our crews remain focused on safely restoring power as quickly as possible and will continue working until every customer affected by this storm has service restored.
Reimburse for any expenses with water and ice…..thats great and all but I need to be reimbursed for all the gas that im putting into my generator to keep my food and drink cold and keeping cool. Over $150 so far and still being told the power won’t be back on till the 7th, thats going to be more 300 by the time it comes back on a full months bill with PPl 😡
The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Why are you angry at the electric company employees — who are working around the clock — for something mother nature/a storm did?
What happens to seniors who will lose all their food? And exist on Social Security.
This complex is all elderly.
Shame on you.
We understand this can be frustrating. The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy. You can also dial 211 from your home phone to find cooling locations in your area or places that may be able to assist outside of PPL.
That’s a lie , we’re on Lockville Road and been without power for 2 days now , and none of your work trucks are on the roads fixing the electricity ! Now we’re told the power should be restored by 11pm July 8 , we don’t have generators to run our air conditioning, and we have pets , we can’t breathe it’s so hot and humid ! All them PPL work trucks you have , there is no workers out here doing anything!
We understand how frustrating it can be when power has been restored to nearby homes but you’re still without service. During major storms, multiple repairs across the power grid are often needed, and restoration occurs in stages. As crews complete larger repairs, they continue addressing other damage, with restoration times updated as work progresses and more information becomes available.
Amen
Horrible 😞
No Excuse
I Concur
Pay Out The Nose
Fir W H A T
🙏
Thank you for all that you are doing.
We appreciate the kind words!
Thank you for what you are doing to get me back on track. I appreciate the added efforts.
You’re welcome!
Thank you all for your help. We understand the amount of people ou of power.
Do you know when you are coming to Meadow View Drive, Leola.
Hi Cynthia, thank you for the sentiment! You can check the status of an outage by going to pplelectric.com or texting STATUS to TXT-PPL.
Water and ice what about our meat in our freezers
We live off of old Philly road in Lancaster pa. We have watched the numbers of outages steadily decline (way to go!), however, our area has not been touched. We are still sitting at 805 outages and 525. We know we sit in between two outages. Do you know when some movement will be headed our way. Thank you for everything you are doing.
Hi Mandy. The information we have is the same accessible through the website outage map, or by texting STATUS to TXT-PPL. We are working diligently to get everyone back up and running, as safely as possible.
I’m close to you off old Philadelphia pike and we haven’t seen any crews in the area and been without power since Saturday. A Wednesday 11pm restoration goal is unbelievable. I’m nearly 60 years old and have never been without power this long. Feels like hurricane Katrina the response has been. By the time power is restored my fish, shrimp, lizards, frogs and toads will be on death’s doorstep. Hundreds of dollars in food tossed. What good is a 3 gallons of water and 30 lb ice reimbursement if there’s no water or ice to buy, very disappointing experience and expect better in the 21st century.
Good morning, Dan. We know how difficult and stressful it is to be without power. Crews will continue working to repair any damage and restore power and will not stop until every customer has their power restored. We understand this can be frustrating. The cost of food spoilage, gas, hotel stays, etc. are not covered by PPL during outages. However, most insurance companies may cover the cost from the loss of power after the deductible is met. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
I’m returning home from vacation tomorrow and over the holiday weekend I broke my wrist. If my power is out when I return I’m going to need to get a hotel until power is restored. I will be sending the receipts to PP & L for reimbursement
Hello Donna. I hope your wrist gets better! For reimbursement regarding hotel stays or food spoilage, we advise contacting your homeowners/renter’s insurance. Each policy is different, so we recommend contacting your insurance agency regarding your own policy.
Power out due to a car accident NOT STORMS in 800 block Hepburn St Williamsport PA since 7/4/26. Elderly person in hotel they cannot afford. Only available updates are storm related. Please help.
Hello Susan, Please contact us at 1-800-342-5775 M-F 8AM-5PM to report the issue, or you can report it through our website at pplelectric.com, or by texting OUTAGE to TXT-PPL.
Wow me too!The stormed missed us but went out today when an elderly woman hit a pole in Lititz ugh
Thank you guys very much for working so hard to restore power to everyone.
I’m sorry that some People are so hateful and disrespectful. It is an inconvenience when this happens, but it’s no one’s fault and they have no right to blame you guys…
How is it that I’m being charged 31 kWh during a power outage?
Good morning, Toni. Thanks for reaching out. Please contact our customer service at 1-800-342-5775 from Monday through Friday between 8:00 a.m. to 5:00 p.m. and request to speak with an Energy Education representative to review your usage concerns.
We have been patiently waiting on New York Ave Camp Hill since Saturday.
When can we expect to have power again? Its bad enough we have suffered for days without air conditioning, all our food in fridge is spoiled, etc etc etc.
We have no generator. Spent money on one night at a hotel that we can’t afford.
Good morning, Patricia. We know how difficult and stressful it is to be without power. Crews will continue working to repair any damage and restore power and will not stop until every customer has their power restored. Check the status of an outage and estimated restoration times online at pplelectric.com/outage or text “Status” to TXTPPL (898775). Stay informed by downloading our mobile app, where you can easily report and track outages. The app is free to download from the Apple Store or Google Play.
I just wanted to say thank you for all you are doing. Is it inconvenient to lose power, especially in this heat and with young children? Yes. Does it stink having to pay for all the gas we have had to put in the generator? Also yes. But we are grateful for what we do have while we wait for the power to be restored and also for crews who are working tirelessly to get things back up and running. I think people forget how complex fixing such a large outage can be. Your efforts are not going unnoticed.
We know how difficult and stressful it is to be without power. Crews will continue working to repair any damage and restore power and will not stop until every customer has their power restored. Thank you so much for your kind words. We’ll be sure to share your appreciation with our crews and support teams.
This is the second time in a 12 month period I have lost power for over 2 days. There is more reliable electricity in third world countries. Pure incompetence
Still out!!! Strafford Rd, Camp Hill. This is 2026. It should not take this long to restore power.
My power went out at 5:30 Friday the 3rd. PPL texted me that power was restored to my area HOWEVER I did not have power restored to my home because PPL failed to turn the switch at the top of the poll to the on position.
Today is Tuesday the 7th and I am still without power to my home. I understane that a tree came down on Driftwood road taking out 300 feet of power line since last Friday causing another power outtage in my area.
I contuniously text PPL reminders about the switch at the top of the poll infront of my home including a picture of the poll with the switch in the down or off position. Thanks to my generator I have power.
I hope PPL remembers to turn the switch to the on position this time.
Good morning, Robert. We edited your comment to remove any sensitive information for security purposes and to protect your identity. Our information shows your power was fully restored yesterday at around 4:00 pm. If this is not accurate, please contact our customer service at 1-800-342-5775 and explain this situation to them. Thanks for letting us know about this situation.
I am still without power supplied by PPL. My generator is supplying the power to my home.
PLEASE PPL
Remember to turn the switch at the top of the poll to the on position this time after you take care of the downed powerlines in my area.
Thank you
When are you going to make it to Northbrook hills?
Larchmont Lane area
The outage map doesn’t work as of 3:30 pm so nobody knows what the estimated restoration time might ce
We live on Hunsecker Road between Snake Hill Road and Mondale Road. All roads in and out except one are impassable with large trees. The one that is available also gets road closed signs on it. How are emergency medical or fire supposed to get to us if there is an emergency. This is a dangerous situation! Also you posted today that we would get our power back by 10am tonight. How’s that gonna happen when no one of the many trees on the roads haven’t even been touched yet and it is now 644pm?
We know how difficult and stressful it is to be without power, and we understand the added concern about limited access to your neighborhood—especially when it comes to emergency responders. Situations like this are taken very seriously, and we truly appreciate you bringing this to our attention. We’re grateful no emergencies occurred, but we recognize how unsettling that risk can feel.
Your automated system has been terrible through this outage. Normally there is communication from PPL when the power goes out and when it is restored, that didn’t happen during this outage. Also the outage map did not correctly reflect the current situation. I received messages stating that I was possibly still out of electricity today (Tuesday) when my power was restored on Saturday morning. I think acknowledgment from PPL that the automated system had major issues and a plan for the future should be expected. If not, there should be definite involvement from the PUC.