Winter storms can bring heavy snow, ice and strong winds. Conditions that put stress on power lines and equipment. That’s why we don’t wait for trouble to strike. Our teams work throughout the year to inspect, maintain and upgrade the grid. From replacing aging equipment to installing smart technology that helps us detect and respond to outages faster, these steps make a big difference when storms hit.
In 2025, we completed more than 75 reliability projects across our service area, strengthening the grid and reducing the risk of outages during severe weather. Through this work, upgrades to poles, wires and equipment are benefiting reliability directly. New poles and wires are designed to withstand 100 mile-per-hour winds, newly installed devices and reconfigured segments of line improve resiliency and, in some cases, relocated poles and wires are moved out of inaccessible areas making any restoration safer and quicker for our crews and customers.
And when winter weather hits, what’s the biggest cause of outages? Trees and branches. More specifically when they come into contact with power lines. To help prevent tree-related outages, we have a robust vegetation management program that helps to keep lines clear and safe.
Our crews trim trees and remove hazardous branches along thousands of miles of power lines every year. This proactive work helps prevent outages before they happen and keeps your power flowing — even when winter weather is at its worst. In fact, in 2026, we’re planning to clear vegetation along more than 4,750 miles of lines, to help reduce outages and improve reliability for thousands of customers in the process.
We’ve also continued to invest in Smart Grid technology that helps us respond faster when outages occur. The system can reroute power in real time, isolate problems and restore service to many customers in minutes without having to wait for a crew. It’s just one way we’re using innovation to keep you connected. This past August, our Smart Grid surpassed 3 million outages avoided, which equates to more than 650 million minutes of powering moments that matter for customers.
Thanks to these combined efforts, customers experienced nearly 25% fewer outages in 2025 compared to 2024. That’s progress. And it reflects how we’re continuously working as your partner in power, to keep your service strong and dependable every day, no matter what the weather throws at us.
Behind the scenes, our storm response teams monitor weather patterns, stage equipment and prepare crews to respond quickly when severe weather is on the way. We’re ready 24/7 because we know how much you depend on reliable electricity. For safety, warmth and peace of mind.
To learn more about what we’re doing every day to keep your service reliable, visit pplelectric.com/reliability.
What You Can Do
While we’re working hard to keep the lights on, it never hurts to make sure you’re safe and prepared too. Here are some simple, proactive things you can do to ensure that you and your family are ready for whatever winter may throw our way:
- Create and practice an emergency plan with your family.
- Keep an emergency kit with flashlights, batteries and essential supplies on hand.
- Be sure to charge your devices before a storm hits.
- Know how to report an outage using our new mobile app or on our website.
For more tips and resources, check out our emergency preparedness guide.
I have been trying to get threw to talk to someone about my bill it’s been almost 500 dollars a month Why ? Mark solomon thank u
Good morning, Mark,
For your privacy and security, I have removed your account number from your post. Please call 1-800-358-6623 to discuss the usage for your account. Thank you.
Yeah same here. It’s been that way for 4 months now?
I have been getting messages about the WRAP program. I had a gentlemen come last fall to do an assessment, but due to an injury he obtained he was on “light duty” and not able to do a complete assessment. I reapplied and was turned down, stating I had the complete assessment. Now what?
Hello Lorraine,
Please contact the WRAP program at 1-888-232-6302 to discuss. Thank you.
I am supposed to be on a budget plan payment arrangement 30 months 118 dollars plus monthly budget bill. I have had to estimate my payments for several months because I have not received the exact amount due on my bill now I have a shutoff notice for April 4th what do I do
I need to receive a paper bill like I always used to again. I’m not able to view my bill online for some reason. It won’t allow me to set up a password. Please send me paper bills from here on out. Thank you
Good afternoon, Jessica,
Thank you for reaching out. I reviewed your account and see that paperless billing is not on your account, so you should be receiving paper bills at the mailing address we have on file. Your account does not currently have an online profile. Please visit https://selfserve.pplelectric.com/web-registration/overview to create one. Thank you.
Thank you
am supposed to be on a budget plan payment arrangement thirty something every months. one thousand something dollars plus monthly something on the budget bill. I have had been trying to make payments for a single mother of 5 kids I been trying to keep up with my bills every months because I couldn’t keep with the payments they send me a amount due on my bill now I have a shutoff notice for April 2 I try to explain to them and they do not care or want to help they costumer.
what do I do
Good morning, Nilda,
Thank you for reaching out. Please call customer service at 800-342-5775 to discuss available payment options and low income assistance programs that may be available to you. Thank you.
Thank upu
My light bill is very hight i lost my job not getting enemployment got kicked out, and my husband is sick he is doing Dailyss. Treatment I am on a Payment Plan of $231 i think to much for me i put payments in they put them back in my account some they take some they dont no why
Good afternoon, Frances. Thank you for reaching out to us, to better assist you in this matter we advise you to call us at 1-800-342-5775 M-F 8AM-5PM and speak to our pay assist department, we’d be happy to review the bill and what options there are to help keep the services on.
please send me your monthly PPL newsletter
When will the power come back on? 2435 S Lumber St allentown
Hello April,
Our records indicate your service was restored on 3/18/26 at 3:26am. If you are still in need of assistance, please call customer service at 800-342-5775 to discuss. Thank you.
I have been trying to get on a new payment plan at first I was told I was not able to change my due date after I filed a claim they were able to change my due date. I was told to wait on a status before making a payment, but now I’m way overdue And need help being put on a good payment plan. or my acct will be shut off
Good afternoon, Jocelyn,
Please contact customer service at 800-342-5775 to discuss payment options and any low income assistance programs you may qualify for. Thank you.