On Friday, Jan. 30, pharmaceutical company Eli Lilly and Company announced it will build a $3.5 billion injectable medicine operation — its first facility in Pennsylvania — in Fogelsville, Lehigh County. Electric service to the facility will be powered by PPL Electric...
The post-holiday blues have just set in, and the winter bills are already piling up. The holiday season — with all its joy and happiness — can be expensive. We feel it, too. But if you’re receiving higher-than-usual utility bills, we have some explanations, as well...
Customer Service Week is just one week of the year where we celebrate the efforts and dedication of our Customer Service Team, including our CSRs (Customer Service Representatives), who may handle up to 50 customer interactions per day. These employees are at the...
Two PPL Electric Utilities lineworkers are being called heroes after rescuing a sparrow tangled in an overhead line in Coplay, PA. Their quick action, along with help from local wildlife rescuers, ensured the bird was safely released back into the wild.
Caring for a family is a big job, so we understand you might be facing challenges and burdens far more complex than your electric bills. If you’re caring for an aging parent or loved one, we have simple tools and resources to help you manage their bill with ease, so...
We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price. We’d like to clear up a few misconceptions about your bill. For starters, each section...
Energy costs are rising. And as we head into the summer months, many customers are understandably concerned about higher bills. We’re concerned too. That’s why we’re doing everything we can to help you understand your options, control your usage and take advantage of every resource available to you.
With many household costs on the rise, we want to do everything possible to help manage energy costs and keep monthly bills as predictable and reasonable as possible. Because of this, the PPL Foundation has doubled our annual donation to the Good Neighbor Energy Fund...
Do you ever have a random question about your electric bill, but don’t have the time or energy to call us and ask? You might be curious about something but never reach out because of the hustle and bustle of your daily schedule. So, you continue making your monthly payments but never truly understand the variation in your bill, or what we always refer to as “mutual assistance” during major storms.
Customer Service Week is a time to recognize the heart of our customer experience— our Customer Service Representatives (CSRs) and Associates (CSAs). So far this year, we have received over 7.4 million customer interactions across various channels. Of these...