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Customer Service

What you need to know about rising energy costs, and resources to help you manage your bill today

Energy costs are rising. And as we head into the summer months, many customers are understandably concerned about higher bills. We’re concerned too. That’s why we’re doing everything we can to help you understand your options, control your usage and take advantage of every resource available to you.

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Protecting you during National Consumer Protection Week

Protecting you during National Consumer Protection Week

This National Consumer Protection Week, learn to recognize and protect yourself from common utility scams. Scammers use threatening calls, fake websites, and even employee impersonation to target customers. Remember: PPL Electric will never demand immediate payment or ask for sensitive information over the phone or in person.

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Shop smart and save

Shop smart and save

We’re committed to managing prices and securing the lowest cost of energy for our customers. That's why our Price to Compare or PPL Electric default rate, changes twice per year on June 1 and December 1. We deliver your electricity, but we don’t own the power plants...

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Crews working to restore outages caused by storms

Crews working to restore outages caused by storms

We will continue to work as safely and quickly as possible around the clock until all customers are restored. We have hundreds of personnel responding to the storm, providing both field-based and back-office emergency response operations across our service territory. This includes lineworkers, foresters, damage assessors and call center staff. In preparation for the storm, we brought in more than 600 workers from outside our company to assist in restoration efforts.

Safety continues to be our priority. Remember, should you encounter a downed wire at any time, assume it’s energized and stay away. Report downed wires to PPL Electric or local emergency response agencies.

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Expired: Crews working to restore outages caused by storms

Expired: Crews working to restore outages caused by storms

As of 9:00 a.m. Sunday (6/23), approximately 6,400 of our 1.5 million customers were without power. Since the storms began Saturday (6/22), we have restored power to more than 33,000 customers. Current predictions for pop-up storms Sunday may result in additional outages. Remember, if you encounter a downed wire at any time, assume it’s energized, stay away and report it immediately.   

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Here’s your summer cooling checklist

Here’s your summer cooling checklist

We’ve compiled a summer cooling checklist with quick and easy things you can do to save up to $325 a year in energy costs. You’ll stay cool this summer and have more $ for the things that matter most. Let the savings begin! Click on the image below to use our...

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Thanks to you, Pennsylvania now has 5,000 new trees!

Thanks to you, Pennsylvania now has 5,000 new trees!

Thanks to our environmentally conscious customers, Pennsylvania is now 5,000 trees richer! Back in April, we ran a campaign to encourage customers to sign up for paperless billing in celebration of Earth Month. The premise was simple, for every customer that enrolled...

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Summer storms are on the horizon

Summer storms are on the horizon

Summer is on the horizon, which often means severe weather, including thunder and lightning. But even with the best preparation, storms or lightning strikes may cause outages. We're prepared to respond to any storms that hit our area this summer and always. And if...

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