Jun 8, 2021 | Safety and Security
What does a utility scam look like? We think these emojis will help you remember!
If you know what to watch for, you’ll never have to look worried, like this:
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“Pay now or we’ll cut you off.”
Scammers say this; we don’t. If you are at any risk of losing service, we’ll give you plenty of notice. You won’t be surprised by a phone call threatening imminent shutoff.
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“Go get a prepaid card.”
Scammers often insist that you have to pay with prepaid cards or digital payment apps, because it’s convenient for them. We don’t pressure you to use these types of payments.
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“This is a fee to connect your meter.”
Scammers sometimes make this claim. Any meter-related costs you have to pay are included as part of your bill. There’s no extra fee to get a meter fixed, replaced or connected.
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“But I said–” *click*
Don’t be scared, pressured or intimidated by scam phone calls. Just hang up. Call your local police if you feel threatened.
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Want to make sure your account is not overdue?
For peace of mind, you may want to verify your account is in good standing after receiving a scam call. To do that, log on at pplelectric.com, to check your account status.
Jan 21, 2021 | Safety and Security
On one front, this year is picking up right where 2020 left off: Scammers are still on the prowl.
We – as well as other utilities across the country – are seeing an increase in fraud and deceptive marketing tactics so far in 2021.
Here’s the good news: We’re all getting smarter when it comes to spotting a scam, and we want you to know the warning signs so you can keep your peace of mind – and your pocketbook – intact.
Have you ever received a call allegedly from PPL promising you a better rate for your electricity supply? Scammers are savvy. They can make their calls display PPL’s phone number on your caller I.D. But surely, it wasn’t us.
Maybe you received a threatening text message with a link to pay your electric bill to avoid a shut-off. The text may have offered a digital payment option. Again, that wasn’t us!
Or, worst-case scenario, someone who claimed they were from PPL showed up on your doorstep, in the middle of a pandemic, and offered you a fantastic deal on your electricity supply. Like your parents always said, if someone offers you a deal that’s too good to be true, it almost always is. And that individual certainly was NOT from PPL.
How do we know these weren’t PPL employees making these claims? Because we don’t do business that way. We never market on behalf of electricity suppliers, and we never make threats. If you’re behind on your bill, we’ll discuss options with you and develop a payment agreement to keep your lights on. We’ll never demand immediate cash to avoid shutoff.
If you’re concerned that you might be the target of a scam, be sure to log in to your secure online PPL account to verify what the caller is telling you. You can easily check your rate, verify any amounts due and make payments through our secure systems. If you need help setting up your account, call us at 1-800-342-5775.
Want more tips on how to spot fraud and deceptive marketing? Check out pplelectric.com/scams.
