Be a scam stopper – we can show you how

Scammers never sleep. Their targets are many, including electric utility customers.

Utilities across the U.S. are in constant battle with these thieves who try to fleece their customers. Don’t let it happen to you.

A common theme of scammers is threatening to disconnect power immediately if payment is not made, usually via a prepaid debit card. If you’re a PPL Electric Utilities customer, we want you to know that’s not how we do business.

We’ll give plenty of notice when there’s a possible risk of shutoff, and we don’t pressure anyone to use specific payment methods. We try to work with all customers to help them maintain uninterrupted service.

One recent scam report involved our current meter replacement project. We’re replacing our meters to better serve you and to comply with state energy-efficiency law regulations. We don’t demand immediate payment for the new meters and threaten to shut off your power. Meter project costs are being recovered over time through a charge on customer bills.

Remember, you can always check your account status by logging on at pplelectric.com or calling us at 1-800-DIAL-PPL. If you get a suspicious or threatening call that claims to come from another company – like a utility or a bank – do the same thing: Hang up and contact the company directly using a trusted method, like the phone number on your monthly statement, or a website you know belongs to that company.

Working together, we can stop these scammers from causing financial loss and heartache.

 

20 Comments

  1. Gale Stevenson

    I’m getting what I believe are scam calls- this is just one of multiple calls

    “This is Mr. Taylor. I was trying to reach you regarding an important matter of reviewing the supply charges for your PP and L electric account. Please return my call at 717-557-0745. Again that number is 717-557-0745 and please have a copy of a recent statement available for review. Your ticket number to reference is P1***. I’ll speak with you soon.”
    I am not a PP&L customer

    Reply
    • Joe

      This is likely outreach from an electric supply vendor. We don’t control their activities. We advise anyone who wants to shop for their electric supply to do so through papowerswitch.com. That site is for all electric customers in PA.

      Reply
    • Laura Angle

      I have had several Robo calls “apologizing for over billing my account” and offering me a refund. ‭+1 (570) 319-8312‬ Is the most recent number. I did not respond to the call.

      Reply
      • Jim

        Yes I just got that one too. They told me they are calling from Allentown, and need my name , zip code and account number. The caller said he wanted to give us a refund and discount on our electric bill. I asked for a return phone number he gave 1-800-215-7175. I hung up and called the number got msg not in service.

        Reply
  2. Delmas G Nothstein

    07/26/2019 Just had two men show up at my door asking me if I had a new digital meter installed. I went outside and showed them my digital meter on the side of the house. He then told me that it was the new digital type, and asked to see my Electric bill. I told him that I pay my bill on line and he asked me if I could pull it up on line to show him, I told him that wasn’t going to happen and asked him who he represented. He avoided the question and left immediately. Sounded to me like supplier salesmen, but you never know!

    Reply
  3. Marie Ledger

    just got a call from an 800 number that shows up as PP&L saying the electric is going to be shut off for the company for an over due bill and directed me to call 800.374.9025

    Reply
    • Dawn Paff

      Number they are using today is 1800-978-0406.

      Reply
  4. Josh O

    Just got one this morning threatening to have the technician here in 45 min to shut off service. I let him know the police would be waiting for him.

    Reply
  5. Mel W.

    Just got a call at my place of business saying my electric would be turned off in 30 minutes for non-payment – we don’t have PP&L.
    The number they said to call was 800-474-7291.

    Reply
  6. CI Pine Grove

    Someone called leaving a reference number and asked to call and pay within 30 mins. Seemed suspicious so I told him I would pay cash at the local office. That irked him so he told me to go look up the office myself and hung up. The number given to call was 1-800-809-2713.

    Reply
    • Alecia

      Thank you for the information, and thank you for being diligent in protecting your information.

      Reply
  7. G. K.

    Just got a call at my business saying the power will be shut off in 30 minutes. The number du jour is 800-403-8122. It’s no the first time but it is getting tiresome. I’m going to call back and tell them I have the pre-paid credit card # they asked for. Then I’m going to let them have it with the air horn I brought from home. : )

    Reply
  8. Susan Kahler

    Keep getting calls from the actual PPL 1-800 number on our home and cell numbers regarding saving 15% on our bill. Have not been answering, but they are leaving messages. I’m assuming this is a scam?

    Reply
    • Alecia

      Good Morning, we can confirm this is not PPL calling you. We encourage our customers to use caution with anyone calling their home regarding their electric service. If you have any questions please feel free to call us at 1-800-342-5775. Thank you!

      Reply
  9. Jennifer

    Husband received a message today from “PPL” caller ID showed number with the same first 6 digits as his phone number. In the voicemail, the woman said to call back and to have his paper bill in hand. Our account has always been current and still is. Assuming this is an attempt to get personal info. Number blocked.

    Reply
  10. Donna

    Just received a recording our power would be terminated in 30 mins, scam .
    Caller ID said Slatington 610 #, sorry didn’t write the number down.

    Reply
  11. Brockman

    We are 10 days late for our current monthly bill. Is it usual for PPL to call about this? I’ve never had this happen before and we’ve had to move some things around due to COVID. But our bills are always paid in the month it’s due.

    Reply
    • Kathryn

      Good Morning Brockman, We would need more information to review your account to provide an answer for you. However, most accounts receive a courtesy reminder phone call when a bill is past due. Please all our Customer Service to speak to a Representative @ 1-800-342-5775 option 2 if you would like to discuss this further. Thank you!

      Reply
  12. Thomas McNally

    I get multiple calls every week from some variation of the phone number 570 541 4*** with somebody claiming to be from the PP&l supply department. I don’t have an account with PP&l, I don’t have a power bill at all, I’m on the do Not call registry, I have repeatedly told them to stop calling me and the calls continue

    Reply
    • Kathryn

      Good Afternoon Thomas, We understand your frustration with this type of solicitation. PPL does not solicit by phone or door to door. Generation Suppliers reach out to customers to offer savings or encourage enrollment with their company. Please remember to continue to safeguard your personal information and consider putting your phone number on the government national do not call list. We encourage customers to reach out to the PUC (Public Utility Commission) at 1-800-692-7380 and the Office of Attorney General at 717-787-3391 to report deceptive or scam activity. Thank you!

      Reply

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