Delivering for you: Smart grid helps avoid 1 million customer outages since 2015
Combine innovation with smart investment and good things happen.
In our case, a comprehensive installation of smart grid technology over recent years has allowed us to prevent a million customer outages since 2015. That’s a major milestone and one we believe can’t be equaled by any other electric utility in the country.
What is smart grid? It’s a combination of state-of-the-art automated sensors and switches, coupled with an advanced software system, that acts instantly to reroute power around a trouble location and reduce the outage footprint to the smallest possible area. Our lineworkers then respond to make the necessary repairs.
A million is a huge number, but what does it mean? We estimate that customers have avoided a total of 100 million minutes in the dark since 2015. That’s 190 years of time!
This achievement demonstrates how we’re using technology, innovation, and data to deliver more for you, our customers. It’s how we reliably power your home, business, and community each day. That’s peace of mind and value for your energy dollar.
We’re going to keep imagining, keep innovating and keep making our grid stronger, smarter, and more reliable and resilient. Here’s to the next million!
does customer service ask for your ssn.# if you dont have your account # with you?
Good Afternoon Rick, When setting up an account with PPL, we require a social security number. If a social security number is not provided, our system automatically charges a security deposit and requires positive identification for the account to be activated. Thanks for reaching out to us!
I always brag about how short our outages are. You should advertise in Texas!