safety and security

Nov 13, 2020 | Safety and Security | 6 comments

Scam prevention 101

Don't become a scam victim

You hear a lot from us about utility scammers. Why is that?

Because they never take a day off. They’re always looking for the next opportunity to trick you into giving them money or your personal information. Often, they threaten to shut off your power if you don’t pay instantly.

That’s not how we operate at PPL. Ever. We may call you to discuss an overdue bill, but our goal is to help get you the assistance you need. We offer options, not ultimatums. Service will never be disconnected without advance written notice.

It’s always a good time to reinforce how you can avoid becoming a scam victim. These thieves want to catch you off guard and push you into doing something quickly. Don’t fall for it.

If you get a call, an email, or someone comes to your door, and you think it might be a scammer, slow down and use your senses. Look and listen closely. If something doesn’t seem right, call us at 1-800-342-5775 to verify anything someone tells you about your electric service or your account.

Be familiar with your account and account balance. Take time to check what you’re being told against your account at pplelectric.com or on your paper bill.

Another piece of advice: spread the word. ? If a scammer tries to target you, they may also try to target others in your community. Together, we can stop scams.

Learn more: Fraud & Deceptive Marketing

6 Comments

  1. Diane

    12/29/2020 11:05am I received a call (unknown caller @ mobile #717-990-3529 said that her name was Sandra Turner and she had important information about the “supply charges on my electric account.” She then gave me a record ID# to use when i called her back at 1-888-549-0330. Of course i didn’t call back as i figured this is a scam. She gave no company name whom she was working for.

    Reply
    • Gary Pritchard

      Got a very similar voicemail today. 2:37 PM voicemail said Sandra Turner, caller ID for 610-351-3486 was Layda Rosapastra. Calling to discuss an important matter with you and review your electric supply charges” phone number left in the voicemail was 888-549-0330 and they included a record number.

      Reply
  2. Laurie

    I received two emails this was the latest
    PP&L MESSAGE . LAST AND FINAL MINUTE WARNING YOUR ELECTRICAL SERVICE IS BEING INTERUBTED TODAY DUE TO NON PAYMENT PLEASE CALL AT 866-432-7613 BILLING AND DISCONECTION HEAD QUARTER TO AVOID DISCONECTION THANK YOU FOR CHOOSING PP&L
    “We want NEC members to know about possible scams,” says Joshua ramirez, NEC CEO. He adds, “Play it safe and always contact the company directly. Never give anyone who contacts you your credit card or bank account information.” Scam #1 Google Scam: a Google Calendar invitation pops up in your inbox, It claims to come from “Google Calendar” and has the subject line, “Your Electric bill is available.”
    If you receive a call or a visit fro

    Reply
  3. Nancy Schimelfenig

    Received scam phone call on Thursday 12/31
    11:59 am
    from 570-431-5989

    for your information

    Reply
  4. Richard Goff

    Was called from a 717 number saying they were PPL and I was being shut off for non-payment I know that how to be false cuz I paid on the 28th it’s even in my bank statement and I paid in full just let me know it is a 717 number who is calling people thank you I have never had a problem with PPL thank you for your service

    Reply
  5. Sarah

    I just got a call from someone claiming to be PPL saying I needed to pay $400 or I was being disconnected for non payment. I asked them how they wanted payment and they said only through a 3rd party on my banking app. When I questioned this they got frustrated claiming my power was going to be shut off in 30 minutes if I didn’t pay.

    Reply

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