Customers who have been without power for 24 hours or more as a result of storms can now purchase ice and water from any local vendor and send us the receipts. If you send us your receipts, we’ll credit your account.
Each customer can purchase a maximum of three 10-pound bags of ice and three gallons of water per day.
Additional purchases will not be eligible for an account credit.
Please mail your receipts to:
PPL Electric Utilities
Attn: Ice and Water
827 Hausman Road
Allentown PA 18104
And don’t forget to include your account number.
What about cost for propane for a generator
I would like to get an “outage history” for our account.
If possible to go back 2 years with dates and duration of outages.
Good Afternoon Scott, Please call our Service Team at 1-866-220-6016 weekdays 8am-5pm. Our system has the ability to provide outage history for an active customer account for a two year duration. Thank you!