When you receive your PPL bill – or when you view it online – this month, you’ll notice it looks a little different.
We’ve made it easier than ever for you to view your balance, make payments and manage your energy use.
You gave us feedback on the existing design and we heard you loud and clear. This new version highlights the key components of your bill, the ones that are most important to you and have the potential to help you save.
- We’ve made the supply and delivery charges front and center, so you can easily view the price you’re paying for energy supply and compare it to the PPL price-to-compare.
- The new bill displays a year-over-year comparison of your energy use, so you can make more informed energy choices.
In addition to these changes, you can see your payment amount, payment due date, and more in one quick glance.
Want a step-by-step guide to viewing your new and improved PPL bill, click here.
And if you’re not already enrolled on paperless billing, now is the perfect time to give it a try. You can switch back to a paper bill at any time, but we think you’ll love how easy it is to view your bill online, get email and text alerts, and make payments. Plus, you won’t risk any paper cuts or have to deal with envelopes and stamps! Go paperless today.
when is the account data updated on-line?…..mine has said that my current blance is $40 and i’m six days into a 32 day cycle……it has said this for the last ten days at least!
Good Afternoon Kim, Our Web Team is aware and they are actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!
All I know is you had a system that worked perfectly for years. Now it doesn’t work at all. Let me guess, you are implementing a “new and improved” system. If that’s the case, go back to the old and unimproved system that worked.
On the phone for an hour and 10min so they can explain why my bill is 43% up which increased my bill to double
I am curious as to why my bill tripled last month. I have never used as much as the bill states but when I try to check my usage it says service unavailable. So question is – even though it doesn’t state this was this bill an estimate because as I said I never used tripled the amount of usage in one month.
I have tried calling PPL two different times concerning this new billing which has increased my bill immensely. They told me on the phone that I had a 61 minute wait until somebody would talk to me and answer my questions. I waited one and a half hours one day and no one answered. Then I called a second day and I was told they would have a representative talk to me but there was a 61 minute wait time. I stayed on the phone for 2 and a half hours and no one answered. I have received two bills a week apart and I have no idea which one I am supposed to pay. My bill is automatically paid each month and I am on a budget pay. I need some answers !
Good Afternoon Rob, We are sorry to hear of your frustration when trying to discuss your bill by phone. You can also reach out to us with your account address and specific billing concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. We will review your bills and account questions. Thank you!
I get it you’re busy. You need to figure this out I have been on hold for 3hrs only talked to someone for maybe 10 minutes and they transferred me over to someone else. I am still on hold don’t you think we have better things to do on our days off then spend it on hold with you. My time is precious, just like yours . You’re wasting hours of my time for something that could be resolved quickly. Pathetic!!!!! You should be paying the people for waiting for you. Bet things would go faster
My electric bill is ridiculously higher! I’m not understanding the $450 month increase!!
My bill is over $500, this month. I hardly use any electricity. I only have a fridge, a washer, hot water heater, 2 tvs and 2 lamps plugged in at all times. Everything else is unplugged and barely used. I waited over 2 hours to talk to someone and got told my usage increased and transferred when I wasn’t satisfied and on hold again. Ridiculous, I don’t even use much electricity!
Good Morning Laura, To better assist our customers, we have added additional Representatives to discuss your concerns. When contacting our Customer Service at 1-800-342-5775 (say for example “Billing” or “Energy Education”) during the prompts to be forwarded to the proper Department. You can also reach out to us with your concern on Facebook (Private Message), Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Also, check out our no-cost Virtual Home Energy Assessment. Your free virtual assessment includes a phone consultation with a trained Energy Advisor, energy efficiency recommendations, and a free personalized energy savings kit. For more information and to set up an appointment, visit http://www.pplelectric.com/virtualassessment.Thank you for bringing your experience to our attention so we can better serve our customers.
Thought my bill for Jan. was to high, but I mailed in payment a day later. Two weeks later I get a corrected bill showing credit for the payment I made but still stating I owe double for the same time period. This is not right!
Good Afternoon Tammy, Please contact us weekdays 8am-5pm at 1-800-342-5775 (say Billing during the prompts) to speak to a Representative that can address your billing concerns. You can also reach out to us with concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram on our website http://www.pplelectric.com. Thank you for bringing your experience to our attention so we can better serve our customers.
Well I called. It took an hour and a half to talk with someone and all the said was I didn’t understand my bill. So, I will be filing a complaint.
My bill has more than tripled? Really $1166? I waited 90 minutes to talk to a representative, finally did and got disconnected, wasted another hour waiting again, wasn’t satisficed to hear they will check my meter and told me I should pay the bill. I asked for a supervisor and waited another 30 minutes and was told they are all busy. What kind of service are you providing? I have paid 26 years of bills in full and on time. I can’t seem to have anyone answer why my bill is so much, I have never gotten even close to the amount of electricity my bill said we used. How do I get someone to help or look into this? Maybe BBB? I’m sure this email won’t help either. Poor service for sure. Very disappointed and feeling trapped.
PPL has been my provider for 67 years.(1956-2023) I have been a very satisfied customer and paid every bill on time. EX. Dec. 2022. $123.09. January 2023 $157.87
FEBRUARY 8, 2023 $315.89 BILL NOT PAID DUE TO INCORRECT AMOUNT
PLEASE SEND ME THE CORRECT AMOUNT FOR FEB. 8,2023 AS SOON AS POSSIBLE.
Your suggestion that I shop for another service provider is not an option.
Your suggestion that you will shut off my electricity on March 31,2023 after 67 years of mutual reliability is unthinkable.
Thank you for your kind attention to this matter. Sincerely, Gerry
Good Afternoon Gerry, We are currently in the process of reviewing and sending corrected bills to accounts that have been affected. We will send a letter if your account has been involved in this cancel/rebill process. If you wish to review your bill, please call us weekdays 8am-5pm at 1-800-342-5775 (say Billing during the prompts.) If you need help paying your bill, please read & apply to assistance programs under http://www.pplelectric.com/billhelp. Thank you!
I can not see my current bill on the internet. When I click on view my bill it starts to go on but then it quicky goes off. Please fix this as I havent had a bill in months that is correct. This bill is suppose to be correct but it wont come up & stay on the screen.
Good Morning Jane, This is not a problem with our website. Our website is working properly. For more information regarding your bill, please contact us weekdays 8am-5pm at 1-800-342-5775 (say Billing) during the prompts. Thank you!
This is the third time I am sending you a message. I was told that another corrected bill of mine was mailed 3/2 2023. I dont have it. WHERE IS IT?’
Good Morning Jane, Please contact us weekdays 8am-5pm at 1-800-342-5775 (say Billing) during the prompts. The Representative will be able to assist you with your bill concern Thank you!