Learn how to detect scams and deceptive marketing

PPL Electric Utilities offers stay safe strategies

Scammers will never miss an opportunity to trick you into giving them money or your personal information, and the holiday season presents a chance for bad actors to take advantage of your giving spirit. Wednesday, Nov. 15 marks Utility Scam Awareness Day, and PPL Electric Utilities wants to provide tips and information to help you stay safe.

Signs of a potential scam:

  • The impostors may call or show up at your door and say they are from PPL Electric.
  • Scammers may tell you that your utility bill is past due and will threaten to disconnect service if a payment is not made.
  • You may be asked to pay immediately via purchasing a prepaid card or sending funds through a mobile app to pay your bill.
  • You may be told somebody is offering lower rates than PPL, when they do not know what your current rate is.

What to do:

  • PPL does not sell supplier services by phone or go door to door. If a solicitor claims to represent PPL, call us directly at 1-800-342-5755.
  • Only return messages and calls to PPL at our official phone number: 1-800-342-5755.
  • Create an online account. This will allow you to check account information and current supplier at any time.
  • Update your email address and phone number. This will allow us to send you messages like this.
  • Spread the word. If a scammer tries to target you, let your friends and loved ones know.

At PPL Electric, we deliver your electricity, but we don’t own the power plants where it is generated. If you don’t shop for electricity supply, you’ll pay the default rate, or Price to Compare, which is updated twice per year. For customers who don’t shop for power, we are committed to managing energy prices and securing the lowest cost of energy for our customers. The supply cost is passed along without markup to customers.

Remember to stay vigilant and know that anyone can be targeted at any time. Together, we can raise awareness and stop scams.


  1. Joseph Heinbach

    every call i received from a supplyer had no clue what my rate was they wanted a copy of a bill for the rate

  2. Diane Yorty

    THank you for this information

  3. Judy Martinez

    I don’t need scam call blowing up my phone.

  4. Christine Alfaro

    Is pp&l the cheapest because i don’t understand anything i read? There is too many options and too many variables for me to figure out what is the cheapest route for me to go. It’s not a user friendly chart for choosing a supplier.

  5. Carol

    I had someone call me twice now but i knew it was a scam right away. Like you wrote they did not know who I have as a supplier or what rate I was paying.

  6. Catherine Pehanich

    Someone talked me into this http://www.cleanskysavingsassistant.com. I hope it’s legal they it’s a two year thing if I want out of it there be a 150 dollar charge .



  8. Ronda Winters

    The problem with the non stop calls that I receive is they use bogus numbers that are different every time they call. Sometimes I receive up to 7 calls a call. I’ve started blocking the numbers on my phone which has helped. But the scam calls are ridiculous. It’s unfortunate they’re isn’t a better way for there to be a control on the businesses that are doing these scam calls. Ironically as I was typing this I received another “we represent PPL and you’ve been overcharged “ call. Ughhhhh!!?

  9. Lloyd Pearl

    I was scammed this week by someone saying there with SFE. I accidentally signed up with this company and don’t know how to get out of this deal. I only want to use PPL as my supplier for energy.

    Please someone contact me and help me please!!!!

    • Alecia

      Good Morning, please call us at 1-800-342-5775 for additional information. Thank you!

  10. Joseph Graci

    Great information thank you

  11. Tina

    How do I get my due date for December 2023. My pp&l on line is being scammed??? I paid in November and does not show it and it says that my reader won’t be read until Jan 4 2024? Help and please respond. Thankyou

    • Alecia

      Good Morning, Tina. We see you called and spoke with a representative. Thank you!


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