Scammers will never miss an opportunity to trick you into giving them money or your personal information, and the holiday season presents a chance for bad actors to take advantage of your giving spirit. Wednesday, Nov. 15 marks Utility Scam Awareness Day, and PPL Electric Utilities wants to provide tips and information to help you stay safe.
Signs of a potential scam:
- The impostors may call or show up at your door and say they are from PPL Electric.
- Scammers may tell you that your utility bill is past due and will threaten to disconnect service if a payment is not made.
- You may be asked to pay immediately via purchasing a prepaid card or sending funds through a mobile app to pay your bill.
- You may be told somebody is offering lower rates than PPL, when they do not know what your current rate is.
What to do:
- PPL does not sell supplier services by phone or go door to door. If a solicitor claims to represent PPL, call us directly at 1-800-342-5755.
- Only return messages and calls to PPL at our official phone number: 1-800-342-5755.
- Create an online account. This will allow you to check account information and current supplier at any time.
- Update your email address and phone number. This will allow us to send you messages like this.
- Spread the word. If a scammer tries to target you, let your friends and loved ones know.
At PPL Electric, we deliver your electricity, but we don’t own the power plants where it is generated. If you don’t shop for electricity supply, you’ll pay the default rate, or Price to Compare, which is updated twice per year. For customers who don’t shop for power, we are committed to managing energy prices and securing the lowest cost of energy for our customers. The supply cost is passed along without markup to customers.
Remember to stay vigilant and know that anyone can be targeted at any time. Together, we can raise awareness and stop scams.