September is recognized annually as National Preparedness Month—an opportunity to raise awareness about the importance of preparing for disasters and emergencies.
What’s more, for the third year in a row, the National Oceanic Atmospheric Administration (NOAA) is predicting an above-average hurricane season in the Atlantic.
Pennsylvania doesn’t have a coastline, but we can still be impacted by hurricanes, tropical storms and other bouts of severe weather. We want you to know that when mother nature lashes out, we’re ready to respond to power outages as safely and quickly as possible, around the clock, to get the lights back on.
Not only are we prepared to respond to outages, we’ve taken steps to help avoid them altogether, despite the weather.
The investments we’ve made in our electric grid have made it more reliable than ever, even during extreme weather. Sensors on our smart grid identify outages quickly and can automatically reroute power to get as many customers back up and running as possible, often in seconds. In fact, since 2015, our advanced grid has helped prevent more than 1.4 million customer outages.
Like we always say: The best outage is an outage that never happens in the first place.
Smart grid devices are just one part of our investments to continuously improve the reliability of your electric service. Other work includes new power lines and substations; stronger, more storm-resistant poles; and trimming more trees. Find out more about the ways we’re strengthening the electric delivery system to meet your expectations for safe, reliable service at pplelectric.com/reliability.
Be prepared. Stay informed.
Have you managed your alerts recently? We’ve made it easier than ever for you to stay informed during severe weather with our automated alerts. You can receive information regarding outages, repair crew status and estimated restoration times, all via text message, phone or email. Pick your preferences at pplelectric.com/alerts. And remember that you can report or check on an outage at pplelectric.com/outage.
Plus, we use social media to provide storm updates and share tips on how to stay safe before, during and after storms. Follow us @PPLElectric for all the latest news and updates.
Your advance grid huh ?😡
I am very interested on best way to keep my account current
I’m behind because I derive income from my rental, 2011, but COVID did me in.
I couldn’t receive any help as Gov. Wolfe paid people to stay home. I had two people living in my rental, for free, for almost a year.
I don’t know how I got a bill from here I get public assistance I never even heard of this place
Is there a senior citizen energy rate program that PPLoffers that I don’t have to keep switching suppliers to get a good rate which doesn’t amount to a whole lot please advise
Good Morning Jay, We do not offer senior discounts. However, we have several links to programs we offer that will help save on your electric bill. We offer assistance programs that offer help to pay your bill under https://www.pplelectric.com/site/Ways-to-Save/Assistance-Programs. You may want to check out some tips that everyone can use at savewithppl.com. If you wish to discuss this further, please call us at 1-800-342-5775 (say Assistance programs). We are always happy to assist. Thank you!
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Let me know if you guys need more info
Thank you
I need job #
Good Morning, Please contact our Job Service Team available weekdays 8am-5pm at 1-877-220-6016 to coordinate your Job number. Thank you!
I’m going paperless
I believe that PPL is one of the very best companies for how they treat their
employees and how wonderful they are to their customers.
A great B I G thank you
Yess
I live in Carbon County and have lost power ten times so far this year. 8 hours is the average time the power is out. To quote your reliability article.
Not only are we prepared to respond to outages, we’ve taken steps to help avoid them altogether, despite the weather is a bit misleading for our area. I have called your customer service for information on the project the PUC has told us would be completed by PPL this year to move our power grid but know on has returned my calls.
Like PPL always says: The best outage is an outage that never happens in the first place.
How do I change my supplier back to ppl
Good Morning Bernard, Your account will default back to PPL by contacting the Generation Supplier on your account to cancel. Once you cancel the supplier, they electronically notify PPL of your cancellation. We then mail a letter to your home confirming the supplier is dropped and your account is returned to PPL. If you are interested in shopping in the future, please read more about safely shopping for suppliers under https://www.pplelectric.com/shopsmart. Thanks for reaching out to us!
Need some service
Wish to change electric supplier
Wish to change supplier
Good Morning Bernard, Your account will default back to PPL by contacting the Generation Supplier on your account to cancel. Once you cancel the supplier, they electronically notify PPL of your cancellation. We then mail a letter to your home confirming the supplier is dropped and your account is returned to PPL. If you are interested in shopping in the future, please read more about safely shopping for suppliers under https://www.pplelectric.com/shopsmart. Thanks for reaching out to us!
Street light is out across the street from 112 aspen ave in sinking spring pa
I am reporting an impending outage adjacent to my home at 1701 Sunrise Dr. Dauphin, PA. The problem is actually on my neighbor’s property at 1630 Sunrise Dr. The neighboring property is wooded. Last Spring a strong storm uprooted a large (60′-70′) tree. When it fell its top branches lodged in a neighboring big tree of approximately the same size and it never crashed to the ground. As a result it remains lodged/leaning at approx a 45 degree angle. It is only a matter of time until the upper branches that are holding it up give way and it comes crashing down. When it does, it will obliterate your electric line serving 1630 Sunrise. In similar situations, your crew has to black out the entire Stony Creek neighborhood to fix the line — out of power for hours. An inspector was on-site shortly after the storm and marked the uprooted tree and the one holding it up with orange tape. I assumed that would lead to your line-clearing people taking care of it in due course. The line-clearing crew was in our neighborhood on Stony Creek Road last week — but it appears they have moved on without addressing this situation. This is not a matter of if, just when the combination of wind and weather will bring this big timber down — when it does it will wipe out the lines. I have pictures I can share if it is helpful. The pole holding the line that will be taken down is at the corner of my property: PPL 24248 — S3S679. Thank you for addressing this situation. I would appreciate feedback on when the issue will be resolved. Tom Scott
Good Morning Thomas, Please contact our Job Service Team weekdays 8am-5pm at 1-877-220-6016. A member of this team will take your information to send to our Mobile Work Force for this location to investigate. Thank you!