Power outage? Text “outage” to TXTPPL (898775) or report it here.

Storm Restoration Update: Crews Working Around the Clock Following One of the Most Significant Storms in Company History

PPL Electric Utilities crews continue working around the clock to restore power following a severe storm system that caused widespread damage across our service territory.

Since the storm began, we have restored power to more than 130,000 customers, but significant work remains as crews continue repairing extensive damage and rebuilding portions of the electric system.

This event ranks among the 10 most impactful storms in PPL Electric’s history, with heavy rain, strong winds and falling trees causing damage across the region. Since Friday, we have identified more than 2,360 individual locations of damage, including downed wires, broken poles and damaged equipment.

A Large-Scale Restoration Effort

Before the storms arrived, we activated our emergency response plan and secured additional resources to support restoration efforts.

Today, more than 1,000 personnel are supporting the response, including line workers, tree crews, damage assessors, engineers and support personnel. These teams are working around the clock to safely assess damage, remove fallen trees and limbs, replace damaged equipment and restore service to customers.

What Crews Are Working On

Storm restoration is a complex process that involves much more than simply repairing a power line.

Before power can be restored, crews must:

• Assess damage across the system.
• Clear roads and work areas.
• Remove downed trees and vegetation.
• Repair or replace poles, wires, transformers and other equipment.
• Test equipment to ensure it can be safely returned to service.

Restoration Times

We understand how important accurate restoration times are to customers.

All customers currently experiencing outages have been assigned an estimated restoration time (ERT). As crews continue assessing damage and arrive at individual repair locations, those estimates will become more precise.

Due to the extensive damage caused by this storm, restoration is expected to be a multi-day effort, with restoration work continuing through Wednesday, July 8.

Customers can stay informed by:

• Checking the outage map at pplelectric.com/outage
• Downloading the PPL Electric mobile app
• Signing up for outage alerts at pplelectric.com/alerts
• Reporting outages online or by texting “Outage” to TXTPPL (898775)

Safety Remains Our Top Priority

As restoration work continues, we ask customers to remain alert and follow important safety precautions.

Downed Wires

If you encounter a downed wire:

• Stay far away.
• Assume it is energized.
• Keep children and pets away.
• Report it immediately to PPL Electric or local emergency responders.

Generator Safety

If using a portable generator:

• Never operate it indoors or in an enclosed area such as a garage.
• Keep generators away from windows, doors and vents to prevent carbon monoxide exposure.

During an Outage

• Use flashlights instead of candles.
• Turn off appliances that were running when power was lost.
• Check on elderly neighbors, family members and others who may need assistance.
• If you have a medical condition that depends on electricity, implement backup plans or call 9-1-1 in an emergency.

We also ask customers to keep a safe distance from crews as they work to restore service.

Ice and Water Reimbursement Available

We recognize that extended outages can be especially challenging during the summer months.

For this storm event, PPL Electric has waived the normal 24-hour outage requirement for its ice and water reimbursement program.

Eligible customers may receive reimbursement, through a bill credit, for:

• Up to three gallons of water per day
• Up to three 10-pound bags of ice per day

To participate, mail itemized receipts along with your account number to:

PPL Ice and Water Program
827 Hausman Road
Allentown, PA 18104

Thank You for Your Patience

We appreciate the patience and support of our customers and communities during this significant storm recovery effort.

While substantial progress has already been made, work continues across our service territory. Our crews remain focused on safely restoring power as quickly as possible and will continue working until every customer affected by this storm has service restored.