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Reliability

Investing in reliability: how we’re keeping the lights on for you

So far this year, our customers have experienced 510,000 fewer interruptions compared to the same period in 2024. That’s not just a number, it’s hundreds of thousands of evenings uninterrupted, workdays powered through and family moments kept bright.

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Storm versus power grid

Storm versus power grid

Hurricanes have had names for 70 years. Now big winter storms get them. Go figure. In the electric utility business, we’re always watching the weather, so we’re prepared to respond to any resulting power outages. Winter Storm Gail, which swept through our region in...

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Reliable service through innovation & invention

Reliable service through innovation & invention

Reliability means you can be confident that when you flip the switch, your lights will come on. It means that if a storm knocks out your power, our smart grid will react to limit the size of the affected area and reroute power to get your lights back on quickly while...

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Our Live Line Exhibit is back on tour

Our Live Line Exhibit is back on tour

We’re powering our Live Line Electrical Safety Exhibit back up and taking it on the road for a 2021 tour. And we want to give your organization a chance to reserve your own demonstration. The exhibit is a 7,200-volt electrical distribution grid that features live...

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12 Tips for a safer home or business

12 Tips for a safer home or business

The start of National Electrical Safety Month is a reminder to take inventory of electrical components around your home and business. It's also a good time to share with others the importance of staying safe near overhead and underground power lines and other...

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Improved, more inclusive web experience

Improved, more inclusive web experience

We’re committed to delivering an effortless customer experience, whether we chat on social media, speak over the phone, or interact with you on our website. We’re also committed to continuous learning and improvement. So, when we received customer feedback regarding...

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Smart sensors, smarter investments

Smart sensors, smarter investments

We're using technological innovation and data to reduce costs, improve safety, and keep the lights on for our customers.   This past winter we piloted dynamic line rating (DLR) technology on two of our transmission lines. When integrated successfully into operations,...

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Millions of customer connections

Millions of customer connections

Last year and the pandemic brought on many new challenges for our customers. It also brought on new challenges for our company, as the majority of customer service employees began working remotely. But with all the changes in 2020, our commitment to delivering...

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