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Customer Service

Understanding your bill

We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price. Let’s clear up some common misconceptions about your PPL Electric bill.

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How to Stay Informed During a Power Outage

How to Stay Informed During a Power Outage

At PPL Electric Utilities, staying informed during an outage is simple. Whether you’re reporting an outage by text, checking real-time updates, or following us on social media, we’ve got you covered. Make sure to keep your phone charged, use a battery-powered radio for updates, and jot down important contact numbers to stay prepared and connected when the lights go out.

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Here’s your summer cooling checklist

Here’s your summer cooling checklist

We’ve compiled a summer cooling checklist with quick and easy things you can do to save up to $325 a year in energy costs. You’ll stay cool this summer and have more $ for the things that matter most. Let the savings begin! Click on the image below to use our...

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Thanks to you, Pennsylvania now has 5,000 new trees!

Thanks to you, Pennsylvania now has 5,000 new trees!

Thanks to our environmentally conscious customers, Pennsylvania is now 5,000 trees richer! Back in April, we ran a campaign to encourage customers to sign up for paperless billing in celebration of Earth Month. The premise was simple, for every customer that enrolled...

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Summer storms are on the horizon

Summer storms are on the horizon

Summer is on the horizon, which often means severe weather, including thunder and lightning. But even with the best preparation, storms or lightning strikes may cause outages. We're prepared to respond to any storms that hit our area this summer and always. And if...

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