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Customer Service

What you need to know about rising energy costs, and resources to help you manage your bill today

Energy costs are rising. And as we head into the summer months, many customers are understandably concerned about higher bills. We’re concerned too. That’s why we’re doing everything we can to help you understand your options, control your usage and take advantage of every resource available to you.

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It’s never been easier to pay your bill

It’s never been easier to pay your bill

We know one size doesn’t fit all – that’s why we offer a variety of different options to pay your bill.  Whether you prefer the convenience of AutoPay, paying online with your credit card or still like to pay via one of our payment centers, we’ve got you covered. ...

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Winter storm: Updates on our response

Winter storm: Updates on our response

We’ll continue to post updates on this page to keep you informed on our restoration efforts. You can also adjust your outage alert preferences at pplelectric.com/alerts. If you experience an outage, report it at pplelectric.com/outage or text “Outage” to TXTPPL. 

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Power to the PEEPS

Power to the PEEPS

We pride ourselves on delivering safe, reliable and affordable electricity to a variety of businesses across our territory. One company we’re especially proud to power, sits in the quaint town of Bethlehem and has been manufacturing marshmallow PEEPs® Brand...

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Groundhog Day – Let’s talk weather forecasts

Groundhog Day – Let’s talk weather forecasts

Punxsutawney Phil’s prognostication on Gobbler’s Knob for an early spring might make you sad – or glad – depending on your love of snow and cold weather. For an electric utility, however, watching the weather isn’t a matter of shadows. It’s a serious, around-the-clock...

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