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Customer Service

Understanding your bill

We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price. Let’s clear up some common misconceptions about your PPL Electric bill.

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Ten reasons to check out pplelectric.com

Ten reasons to check out pplelectric.com

Have you visited pplelectric.com recently? Here are 10 reasons you should set up your online account today. 1) It’s easy: You can set up an online account at pplelectric.com/register in three simple steps. 2) It’s mobile: The site is built for your mobile device, so...

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Know the signs and hang up on scams

Know the signs and hang up on scams

Scammers continue to use sophisticated tactics to trick you into giving them money or your personal information. According to the Federal Trade Commission, people lost a record $2.7 billion to imposter scams, including utility imposter scams, in 2023.   We're here to...

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It’s never been easier to pay your bill

It’s never been easier to pay your bill

We know one size doesn’t fit all – that’s why we offer a variety of different options to pay your bill.  Whether you prefer the convenience of AutoPay, paying online with your credit card or still like to pay via one of our payment centers, we’ve got you covered. ...

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Winter storm: Updates on our response

Winter storm: Updates on our response

We’ll continue to post updates on this page to keep you informed on our restoration efforts. You can also adjust your outage alert preferences at pplelectric.com/alerts. If you experience an outage, report it at pplelectric.com/outage or text “Outage” to TXTPPL. 

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