PPL employees working on the grid
affordable energy illustration

Value

Giving you the most for your energy dollar.
Our people make a difference. With a century of expertise, we are a team of 2,000 keeping the lights on for millions. From our cutting-edge power grid to our customer focus, we deliver safe, reliable service while keeping your bill as low as possible.

Whether it’s helping you shop for a supplier that’s right for you, providing programs that help when times are tough, or rolling out new and improved tools and platforms, we’re always looking for ways to offer you the most value for your energy dollar. 

Improved, more inclusive web experience

Improved, more inclusive web experience

Apr 27, 2021 |

We’re committed to delivering an effortless customer experience, whether we chat on social media, speak over the phone, or interact with you on our website. We’re also committed to continuous learning and improvement. So, when we received customer feedback regarding...

Millions of customer connections

Millions of customer connections

Apr 12, 2021 |

Last year and the pandemic brought on many new challenges for our customers. It also brought on new challenges for our company, as the majority of customer service employees began working remotely. But with all the changes in 2020, our commitment to delivering...

Millions of Connections during COVID19

Millions of Connections during COVID19

Sep 28, 2020 |

This year and the Coronavirus have brought on many new challenges for our communities. Since March, and the start of this global pandemic, we've connected with our customers millions of times. We knew our customers would depend on - and we delivered. Here's how we did...

We’re here for you. A message from PPL.

We’re here for you. A message from PPL.

Aug 12, 2020 |

Delivering safe reliable power to our customers is our top priority. But our commitment to customers goes far beyond keeping your lights on. As 2020 dawned, no one could have imagined the difficulties we now face because of the COVID-19 pandemic. The crisis is far...

Personalized Service for Business Customers

Personalized Service for Business Customers

Jun 29, 2020 |

We deliver electricity to a wide range of residential and business customers throughout Pennsylvania. However, our large power customers, such as national and industrial accounts, have unique questions and issues that require personalized support. That’s why we have...

Shopping vs staying

Shopping vs staying

Aug 16, 2016 |

As part of our ongoing You Ask, We Answer campaign, we’re answering questions we frequently receive from customers.

Smart shopping

Smart shopping

Aug 9, 2016 |

As part of our ongoing You Ask, We Answer campaign, we’re answering questions we frequently receive from customers. Here's a guide on how to shop for energy supply. I’ve heard that shopping for energy can save me money but I don’t know where to start. How do I shop?...

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