At Halloween, we love to see princesses, vampires and superheroes ring the bell. But if fake utility workers come to your house, we want you to shut the door.

Utility impostors are an evergreen-type scam that shows up now and again. Here’s how it works:

  • Someone will come to the door claiming to represent PPL or a PPL contractor. (They may also pose as a utility worker from the cable, water, or phone company.)
  • They’ll ask the customer to come outside to look at work that needs to be done.
  • Another scammer will enter the house and take money or valuables while the customer is outside and distracted in conversation.

It’s fairly rare that we will ask customers to come look at work that needs to be done. And the employees and contractors who might do this – such as meter technicians – often work alone, not in pairs. But it’s possible that a legitimate PPL representative might invite a customer outside to look at work or equipment.

How can you slam the door on scammers? Here are a few suggestions.

  • If you choose to come outside with any person – PPL or otherwise – it’s a good idea to close and lock all doors so no one can enter your home while you’re out. A legitimate PPL employee or contractor will wait while you do this. (Don’t forget to bring a key with you, of course.)
  • Any PPL employee or contractor will provide ID on request.
  • You can also call us at 1-800-DIAL-PPL (342-5775) to confirm that we have employees or contractors working in your area. (Have the person at your door tell you what company they represent and give you a clear description of the work they are there to do. This will help us verify.)
  • If you contact PPL, and you are still not completely sure of the identity of the people at your door, dial 911 to have law enforcement respond for assistance.

This scam sometimes targets elderly customers or those who live alone. If you have a friend or family member who fits that description, please share this information with them.

Together, we’ll make “utility impostor” a costume that doesn’t pay off.