We’re committed to delivering an effortless customer experience, whether we chat on social media, speak over the phone, or interact with you on our website. We’re also committed to continuous learning and improvement. So, when we received customer feedback regarding...
Last year and the pandemic brought on many new challenges for our customers. It also brought on new challenges for our company, as the majority of customer service employees began working remotely. But with all the changes in 2020, our commitment to delivering...
This year and the Coronavirus have brought on many new challenges for our communities. Since March, and the start of this global pandemic, we've connected with our customers millions of times. We knew our customers would depend on - and we delivered. Here's how we did...
Delivering safe reliable power to our customers is our top priority. But our commitment to customers goes far beyond keeping your lights on. As 2020 dawned, no one could have imagined the difficulties we now face because of the COVID-19 pandemic. The crisis is far...
We deliver electricity to a wide range of residential and business customers throughout Pennsylvania. However, our large power customers, such as national and industrial accounts, have unique questions and issues that require personalized support. That’s why we have...
You asked for more convenience. We’re delivering with new two-way texting. It makes doing business with PPL faster and easier than ever! Paying your bill or reporting an outage is now as simple as sending a text message. You can also use two-way texting to find out...