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Customer Service

Understanding your bill

We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price. Let’s clear up some common misconceptions about your PPL Electric bill.

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Smart sensors, smarter investments

Smart sensors, smarter investments

We're using technological innovation and data to reduce costs, improve safety, and keep the lights on for our customers.   This past winter we piloted dynamic line rating (DLR) technology on two of our transmission lines. When integrated successfully into operations,...

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Do You Have an Emergency Plan?

Do You Have an Emergency Plan?

Is your family prepared for an emergency like a natural disaster or prolonged power outage? Many families aren’t, but having a plan in place can make all the difference when the unexpected happens. From building an emergency kit to knowing where to go and who to contact, a little preparation goes a long way. In this post, we’ll share expert advice from FEMA, the Red Cross, and more to help you create a personalized emergency plan that meets your family’s needs. Take the first step toward safety today!

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Introducing your new PPL bill

Introducing your new PPL bill

When you receive your PPL bill – or when you view it online – this month, you’ll notice it looks a little different.   We've made it easier than ever for you to view your balance, make payments and manage your energy use. You gave us feedback on the existing design...

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Stay cool and splash into energy savings

Stay cool and splash into energy savings

When the summer heat is at its highest, your energy bill can take quite a hit. One of the best ways to keep your energy costs down is to focus on the ways you use water. Water heating accounts for an average of 13% of a home’s energy costs. Tip 1: Reset With a Cold...

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Reimbursement for ice and water

Reimbursement for ice and water

Customers who have been without power for 24 hours or more as a result of storms can now purchase ice and water from any local vendor and send us the receipts. If you send us your receipts, we’ll credit your account. Each customer can purchase a maximum of three...

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Preparing for a minty fall

Preparing for a minty fall

We’re passionate about pollinators and the positive impact they have on our environment. Birds, bees, and butterflies are just a few of the pollinators that help sustain our ecosystem. And we’re committed to preserving and protecting them. Since 2017, we have...

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Call 811 before you dig

Call 811 before you dig

Do you intend to plant trees, shrubs or flower beds in your yard or start up a backyard construction project in the near future? If so, be sure to call 811 before you start!   Make the call, for your safety and the safety of others.    Everyone should make...

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Lineworkers compete for a cause

Lineworkers compete for a cause

Keeping the lights on for everyone- in the heat and the cold, when it's raining or snowing, or even on a blue sky day - is no easy task. Working in the field requires agility, strength and focus, and commitment to safety above all else. Earlier this summer, 10 of our...

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Reviving a popular nature area

Reviving a popular nature area

A popular Union County nature area enjoyed by hundreds each year is getting long planned and much needed improvements with a little help from PPL. Koons Trail along Buffalo Creek in Mifflinburg, originally created by Mifflinburg Middle School teacher Joe Southerton...

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