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Safety and Security

September is National Preparedness Month. Is your family prepared?

September is National Preparedness Month, a time to think about how we can protect ourselves, our families and our communities when unexpected emergencies happen. Whether it’s a severe storm, a power outage or another type of emergency, being prepared can make all the difference.  

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Innovation to Improve Reliability

Innovation to Improve Reliability

When there’s a problem — or a fault — on a power line, it can cause power outages for our customers. But thanks to a game-changing new system, these problems impact fewer customers than ever. The new system, created by our own engineering teams and vendor partners, uses smart devices that interrupt faults remotely. They’re called “vacuum reclosers.”

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Time to clear the air—in your home

Time to clear the air—in your home

Your home’s indoor air quality is the quality of the air within and around your home in relation to you and your family’s health and comfort. By understanding and improving your home’s air quality, you can improve not only your health and quality of life but also save...

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Knock, knock. Who’s there? Scammers.

Knock, knock. Who’s there? Scammers.

Oftentimes, door-to-door scammers will misrepresent themselves. Not only their identity, but they will also misrepresent what their true intentions are. In those situations, scammers are generally looking to obtain your personal and account information to switch your...

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5 Tips for Back to School Safety

5 Tips for Back to School Safety

Students are heading back to school in a few short weeks. And in some school districts, this is the first time students have hopped on a school bus or been in a physical classroom in almost 18 months! One thing is for sure - we can all use a refresher on...

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Introducing your new PPL bill

Introducing your new PPL bill

When you receive your PPL bill – or when you view it online – this month, you’ll notice it looks a little different.   We've made it easier than ever for you to view your balance, make payments and manage your energy use. You gave us feedback on the existing design...

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Stay cool and splash into energy savings

Stay cool and splash into energy savings

When the summer heat is at its highest, your energy bill can take quite a hit. One of the best ways to keep your energy costs down is to focus on the ways you use water. Water heating accounts for an average of 13% of a home’s energy costs. Tip 1: Reset With a Cold...

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Reimbursement for ice and water

Reimbursement for ice and water

Customers who have been without power as a result of the storms can now purchase ice and water from any local vendor and send us the receipts. If you send us your receipts, we’ll credit your account. Each customer can purchase a maximum of three 10-pound bags of ice...

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