Reliability

Reliable service through innovation & invention

Dec 21, 2020 | Reliability

Reliability means you can be confident that when you flip the switch, your lights will come on. It means that if a storm knocks out your power, our smart grid will react to limit the size of the affected area and reroute power to get your lights back on quickly while...

Delivering for you: Smart grid helps avoid more than 1.3 million customer outages

Sep 1, 2020 | Reliability

Combine innovation with smart investment and good things happen.
In our case, a comprehensive installation of smart grid technology over recent years has allowed us to prevent more than 1.2 million customer outages since 2015. That’s a major milestone and one we believe can’t be equaled by any other electric utility in the country.

Transmission: Investing for Tomorrow

Jul 10, 2020 | Reliability

The world is changing fast and the electric power grid is no exception. For the longest time, power flowed just one way: from the power plants, across transmission lines, to substations and finally through distribution lines to homes and businesses. Now, with more...

Drones assisting in power line inspections

Oct 22, 2019 | Reliability

Monitoring tens of thousands of miles of power lines is important to keeping the lights on, and PPL Electric Utilities is increasing its use of drones to make that process more effective and efficient. We recently began using drones to patrol the lower-voltage...

An innovative idea leads to more reliable service

Oct 17, 2019 | Reliability

We’ve never been afraid to experiment with new technology or implement innovative ideas if it means more reliable service for our customers. So as soon as battery technology became more advanced, our engineers were excited to launch a program within the PPL territory,...

A dependable transmission grid is key to reliability

Aug 8, 2019 | Reliability

Ever see a line of silver towers in a rural field? Or, maybe steel poles lining the road? Those are transmission lines, and you likely don’t give them much thought as you pass by in your car. But those transmission lines are crucial to most everything you do at home...

Game of Drones: Tackling a fast new sport

Aug 20, 2018 | Reliability

You’ve heard about PPL Electric Utilities using drones to patrol power lines. Here’s the story of an employee who uses drones to win prizes. Customer Experience Specialist Susie Smith recently competed in the MultiGP International Open, a drone racing event in Muncie,...

Drones get roped in to line restoration work

Mar 27, 2018 | Reliability

Drones are more than just an innovative way to patrol and review electric delivery lines. They can be an innovative tool to help string them, too. At least twice in recent weeks, our employees have turned to the unmanned aerial vehicles as a way to help with...

A stronger grid against storms

Mar 1, 2018 | Reliability

Updated at 11 a.m. Friday (3/2): Today’s nor’easter with its high winds is causing a lot of damage throughout our service area, and more bad weather is to come. There are many individual repair locations, so some outages may be prolonged. We urge customers to prepare...

Power around the clock

Feb 21, 2018 | Reliability

What does reliable electric service mean to you? If you own a business, it means that your computers, machinery, or cash registers can always be counted on to work when things are busiest. At home, it means your personal space can always be relied on to be well-lit...

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