Reliability

Keeping the lights on in the Poconos

May 24, 2022 | Reliability

Our mission is to provide safe and reliable electric service to power your lives. That’s why we’re always working on reliability efforts, like trimming trees and investing in stronger poles. Recently, our crews in Monroe County completed a major project to relocate...

Innovation to Improve Reliability

Jan 3, 2022 | Reliability

When there’s a problem — or a fault — on a power line, it can cause power outages for our customers. But thanks to a game-changing new system, these problems impact fewer customers than ever. The new system, created by our own engineering teams and vendor partners, uses smart devices that interrupt faults remotely. They’re called “vacuum reclosers.”

Value for your dollar: Reliable service and more

Oct 29, 2021 | Reliability

We work every day to keep your electric bills as low as possible. But paying any bill — especially these days — isn’t fun. That’s why we want you to know what you get for your energy dollar. Let’s start with one of the most important aspects of our jobs: providing...

Keeping Lines Clear, Reducing Outages

Jun 24, 2021 | Reliability

Trees are the number one cause of storm-related outages. That’s why we take a proactive approach to keeping lines clear. Thanks to the combined efforts of our vegetation management program, in 2020, we reduced tree-related outages by 14 percent over the prior year....

Smart sensors, smarter investments

Apr 20, 2021 | Reliability

We're using technological innovation and data to reduce costs, improve safety, and keep the lights on for our customers. This past winter we piloted dynamic line rating (DLR) technology on two of our transmission lines. When integrated successfully into operations,...

Smart innovation for more reliable service

Mar 11, 2021 | Reliability

We're committed to investing in innovative solutions to deliver safe, reliable and affordable energy services to our customers. Here’s the latest example: We began piloting Dynamic Line Rating technology to get real-time information on conditions that affect...

Storm versus power grid

Jan 26, 2021 | Reliability

Hurricanes have had names for 70 years. Now big winter storms get them. Go figure. In the electric utility business, we’re always watching the weather, so we’re prepared to respond to any resulting power outages. Winter Storm Gail, which swept through our region in...

Reliable service through innovation & invention

Dec 21, 2020 | Reliability

Reliability means you can be confident that when you flip the switch, your lights will come on. It means that if a storm knocks out your power, our smart grid will react to limit the size of the affected area and reroute power to get your lights back on quickly while...

Delivering for you: Smart grid helps avoid more than 1.3 million customer outages

Sep 1, 2020 | Reliability

Combine innovation with smart investment and good things happen.
In our case, a comprehensive installation of smart grid technology over recent years has allowed us to prevent more than 1.2 million customer outages since 2015. That’s a major milestone and one we believe can’t be equaled by any other electric utility in the country.

Transmission: Investing for Tomorrow

Jul 10, 2020 | Reliability

The world is changing fast and the electric power grid is no exception. For the longest time, power flowed just one way: from the power plants, across transmission lines, to substations and finally through distribution lines to homes and businesses. Now, with more...