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Customer Service

Understanding your bill

We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price. Let’s clear up some common misconceptions about your PPL Electric bill.

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Smart innovation for more reliable service

Smart innovation for more reliable service

We're committed to investing in innovative solutions to deliver safe, reliable and affordable energy services to our customers. Here’s the latest example: We began piloting Dynamic Line Rating technology to get real-time information on conditions that affect...

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Keeping Lines Clear, Reducing Outages

Keeping Lines Clear, Reducing Outages

Trees are the number one cause of storm-related outages. That’s why we take a proactive approach to keeping lines clear. Thanks to the combined efforts of our vegetation management program, in 2020, we reduced tree-related outages by 14 percent over the prior year....

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Improving reliability & feeding Tatu

Improving reliability & feeding Tatu

Each and every year, we conduct tree trimming throughout our service territory to help maintain reliable service and prevent outages. While getting the customers the power they need is certainly our main focus, one of the unique benefits of successful tree trimming is...

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It’s moving season

It’s moving season

Summer is moving season in Pennsylvania. Whether you're helping your child move into a new college house, trading your home for an apartment downtown, or building a house for your growing family, we have tips to make transferring your electric service simple. 1. Ask...

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Keeping first responders safe

Keeping first responders safe

When it comes to responding to emergencies and keeping the public safe, police, firefighters, and ambulance personnel are critical. And we want to make sure they’re safe while protecting the public, particularly when they are working around overhead and underground...

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Our Live Line Exhibit is back on tour

Our Live Line Exhibit is back on tour

We’re powering our Live Line Electrical Safety Exhibit back up and taking it on the road for a 2021 tour. And we want to give your organization a chance to reserve your own demonstration. The exhibit is a 7,200-volt electrical distribution grid that features live...

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