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Customer Service

Understanding your bill

We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price. Let’s clear up some common misconceptions about your PPL Electric bill.

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Storm versus power grid

Storm versus power grid

Hurricanes have had names for 70 years. Now big winter storms get them. Go figure. In the electric utility business, we’re always watching the weather, so we’re prepared to respond to any resulting power outages. Winter Storm Gail, which swept through our region in...

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12 Tips for a safer home or business

12 Tips for a safer home or business

The start of National Electrical Safety Month is a reminder to take inventory of electrical components around your home and business. It's also a good time to share with others the importance of staying safe near overhead and underground power lines and other...

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Improved, more inclusive web experience

Improved, more inclusive web experience

We’re committed to delivering an effortless customer experience, whether we chat on social media, speak over the phone, or interact with you on our website. We’re also committed to continuous learning and improvement. So, when we received customer feedback regarding...

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Smart sensors, smarter investments

Smart sensors, smarter investments

We're using technological innovation and data to reduce costs, improve safety, and keep the lights on for our customers.   This past winter we piloted dynamic line rating (DLR) technology on two of our transmission lines. When integrated successfully into operations,...

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Millions of customer connections

Millions of customer connections

Last year and the pandemic brought on many new challenges for our customers. It also brought on new challenges for our company, as the majority of customer service employees began working remotely. But with all the changes in 2020, our commitment to delivering...

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Earth Day Your Way

Earth Day Your Way

At PPL, the environment is important to us and we know it’s equally important to you! That’s why we’re launching a campaign to honor Earth Day 2021 and we invite you to join us!  This year’s theme is #RestoreOurEarth. And what better time to get outside and preserve...

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Tree Planting and Care

Tree Planting and Care

Spring is upon us. And what better way to show our love of the environment than planting a tree? There's just something about watching a tree adapt to all four seasons and grow right before our eyes. But before we get caught up in the beauty of nature, we must do a...

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