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Value

Giving you the most for your energy dollar.
Our people make a difference. With a century of expertise, we are a team of 2,000 keeping the lights on for millions. From our cutting-edge power grid to our customer focus, we deliver safe, reliable service while keeping your bill as low as possible.

Whether it’s helping you shop for a supplier that’s right for you, providing programs that help when times are tough, or rolling out new and improved tools and platforms, we’re always looking for ways to offer you the most value for your energy dollar. 

Falling behind on your bill? We can help.

Falling behind on your bill? We can help.

With higher-than-normal winter heating bills, along with the rising cost of almost everything else on the market, you may be falling behind on your electric bill. We understand and want to help.

If you’re struggling to pay or even facing a shut-off, we have programs and payment agreements to help you catch up.

Need help paying your bill? We have programs to help

Need help paying your bill? We have programs to help

As colder temps set in, we welcome winter hats and gloves, the first snowfall, and the holiday season with loved ones. However, for some of our friends and family members, the winter season brings concerns for increased energy use and, in turn, higher heating bills.

Help us spread the word about available programs and payment agreements. Each year, thousands of our customers receive help with their bills through these programs.

Energy costs are rising. Shop smart and save.

Energy costs are rising. Shop smart and save.

The prices of many energy supply sources are on the rise due to external market conditions, including overall inflation. Just like you’d shop around for the best price on everyday goods, it’s important to know that you can do the same with your electricity supply.  And now is a good time to shop for an electricity supplier as you may be able to avoid or minimize these cost increases.  

Introducing your new PPL bill

Introducing your new PPL bill

When you receive your PPL bill – or when you view it online – this month, you’ll notice it looks a little different.   We've made it easier than ever for you to view your balance, make payments and manage your energy use. You gave us feedback on the existing design...

It’s moving season

It’s moving season

Summer is moving season in Pennsylvania. Whether you're helping your child move into a new college house, trading your home for an apartment downtown, or building a house for your growing family, we have tips to make transferring your electric service simple. 1. Ask...

Are you staying on top of your electricity supply rate?

Are you staying on top of your electricity supply rate?

Here in Pennsylvania, you can shop for your electricity supply. Just like you would shop for a car, you compare different offers and choose what is right for you at the lowest cost. Then, PPL Electric Utilities delivers the electricity to you. We support shopping for...

Improved, more inclusive web experience

Improved, more inclusive web experience

We’re committed to delivering an effortless customer experience, whether we chat on social media, speak over the phone, or interact with you on our website. We’re also committed to continuous learning and improvement. So, when we received customer feedback regarding...

Millions of customer connections

Millions of customer connections

Last year and the pandemic brought on many new challenges for our customers. It also brought on new challenges for our company, as the majority of customer service employees began working remotely. But with all the changes in 2020, our commitment to delivering...

Millions of Connections during COVID19

Millions of Connections during COVID19

This year and the Coronavirus have brought on many new challenges for our communities. Since March, and the start of this global pandemic, we've connected with our customers millions of times. We knew our customers would depend on - and we delivered. Here's how we did...

We’re here for you. A message from PPL.

We’re here for you. A message from PPL.

Delivering safe reliable power to our customers is our top priority. But our commitment to customers goes far beyond keeping your lights on. As 2020 dawned, no one could have imagined the difficulties we now face because of the COVID-19 pandemic. The crisis is far...

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